Audi Fletcher Jones
Costa Mesa, CA
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From start to finish Jose was outstanding….inspection and work was completed in a timely manner……I like the way the inspection and suggested work is sent. The loaner car was clearly a lease turn in that had work was completed in a timely manner……I like the way the inspection and suggested work is sent. The loaner car was clearly a lease turn in that had been smoked in…gross for a non-smoker to drive….no noticeable COVID protocols were used…. More
Customer service was good and I appreciated being provided an Uber to and from the dealership when I dropped off and picked up my car. I also liked the idea of electronic updates and payment provided an Uber to and from the dealership when I dropped off and picked up my car. I also liked the idea of electronic updates and payment More
Makes it difficult to go somewhere else, after you have been exposed to the first class service and treatment. My next vehicle will be purchased there. been exposed to the first class service and treatment. My next vehicle will be purchased there. More
Mike Quezada’s customer service was exceptional. He went over and beyond to meet our needs. We would highly recommend him to others. Nia Marcos did a great job. over and beyond to meet our needs. We would highly recommend him to others. Nia Marcos did a great job. More
From the initial phone call to book our appointment until we collected our car at service completion, we were completely satisfied. The customer service was excellent and professional. Our service rep Ryan w we collected our car at service completion, we were completely satisfied. The customer service was excellent and professional. Our service rep Ryan was friendly, knowledgable and an excellent communicator. He kept us well-informed throughout the servicing our of car. Best we've ever had! More
Jimmy was fast and efficient. He exceeded my expectations at every turn....communication, friendliness. He even went above and beyond and helped me with transportation. expectations at every turn....communication, friendliness. He even went above and beyond and helped me with transportation. More
Mike was absolutely amazing and made the process seamless and created a luxury car buying experience. This was the first time in my life I actually enjoyed the process of buying a new vehicle. and created a luxury car buying experience. This was the first time in my life I actually enjoyed the process of buying a new vehicle. More
Excellent service. Service team, especially Paul Panya, very polite and knowledgeable. I made an appointment for routine service and it all went smoothly and efficiently. Great car wash too! My car looked very polite and knowledgeable. I made an appointment for routine service and it all went smoothly and efficiently. Great car wash too! My car looked brand new!😀 More