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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,016 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

May 29, 2021

From start to finish Jose was outstanding….inspection and work was completed in a timely manner……I like the way the inspection and suggested work is sent. The loaner car was clearly a lease turn in that had More

by Jhyder
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Jun 01, 2021 -

Audi Fletcher Jones responded

Hello, Your experience is important to all of us at Audi Fletcher Jones and so pleased to hear about the outstanding level of service you had working with Jose. When time permits we would like to follow up with you and gain further details about your experience. Please contact me directly at Kim.camargo@fletcherjones.com Best, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

May 28, 2021

Customer service was good and I appreciated being provided an Uber to and from the dealership when I dropped off and picked up my car. I also liked the idea of electronic updates and payment More

by gabe_pate
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Panya
May 28, 2021 -

Audi Fletcher Jones responded

Hi Gabe, Thank you for choosing Audi Fletcher Jones! We are ecstatic to hear that your recent visit at our service drive with Paul was worthy of your 5 star rating! We thank you for your patronage and are here for you should you have any questions or Audi needs! Take care! Your Friends and Family at Audi Fletcher Jones

May 26, 2021

Makes it difficult to go somewhere else, after you have been exposed to the first class service and treatment. My next vehicle will be purchased there. More

by vic.turcios
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Panya
May 26, 2021 -

Audi Fletcher Jones responded

Hi Vic, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Your Friends and Family at Audi Fletcher Jones

May 28, 2021 -

vic.turcios responded

Thank you.

May 26, 2021

Mike Quezada’s customer service was exceptional. He went over and beyond to meet our needs. We would highly recommend him to others. Nia Marcos did a great job. More

by Danielle Dorantes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada, Noah Marcos
May 26, 2021 -

Audi Fletcher Jones responded

Hello Danielle, We greatly appreciate you taking the time to post your 5-stars review! With all of the automotive competition out there, it's wonderful to hear that both Mike and Nia delivered an exceptional sales experience! It amazes us to hear that they went above and beyond with reaching the best pricing to care for your new vehicle. Thank you for allowing us the opportunity to earn your business and congratulations on your new Audi! We're wishing you many miles of enjoyment! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

May 26, 2021

Very good. Service was fast and easy. Did not have to worry about anything and the car looked amazing when I got it back. Very well done. More

by vardizzone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
May 26, 2021 -

Audi Fletcher Jones responded

Hello Vardizzone, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to welcoming you back soon! Take Care, Your Friends and Family at Audi Fletcher Jones

May 26, 2021

The facility is immaculate and Mike helped me get into the car I wanted with minimal time wasted. I will definitely be back in the future. More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Saines, Mike Burns
May 27, 2021 -

Audi Fletcher Jones responded

Hi Jason, Providing our guest the best customer service and finest facilities is our top priority! We are honored to receive your 5 star rating and kind remarks for our sales team! Congratulations on your newly purchased vehicle and we hope you enjoy every mile! Please reach out to our team of experts should you ever have any questions. Take care, Your Friends and Family at Audi Fletcher Jones

May 25, 2021

From the initial phone call to book our appointment until we collected our car at service completion, we were completely satisfied. The customer service was excellent and professional. Our service rep Ryan w More

by B Austin
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
May 26, 2021 -

Audi Fletcher Jones responded

Hello B Austin, We greatly appreciate you taking the time to post your 5-stars rating! It brings us so much joy hearing that Ryan was able to assist and provide you with amazing service throughout your recent visit with us. Glad he assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Thank you for allowing us the opportunity to earn your business and our team of associates look forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Audi Fletcher Jones

May 25, 2021

Jimmy was fast and efficient. He exceeded my expectations at every turn....communication, friendliness. He even went above and beyond and helped me with transportation. More

by mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 02, 2021 -

Audi Fletcher Jones responded

Hello MC, Thank you for your business & the kind recommendations for Jimmy! The team at Audi Fletcher Jones looks forward to assisting your with all of your Audi needs! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

May 24, 2021

Mike was absolutely amazing and made the process seamless and created a luxury car buying experience. This was the first time in my life I actually enjoyed the process of buying a new vehicle. More

by KAT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Marcos, Mike Burns
May 26, 2021 -

Audi Fletcher Jones responded

Hello Kat, Congratulations on your beautiful Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your very first visit with Mike. It's wonderful reviews like yours that truly represent what we strive for everyday! It's great hearing that Mike assisted with the best pricing to care for your vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to welcoming you again soon! Best Wishes, Your Friends and Family at Audi Fletcher Jones

May 23, 2021

Excellent service. Service team, especially Paul Panya, very polite and knowledgeable. I made an appointment for routine service and it all went smoothly and efficiently. Great car wash too! My car looked More

by susanwilliams014
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Panya
May 24, 2021 -

Audi Fletcher Jones responded

Hi Susan, It's really rewarding hearing that Paul Panya was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Providing a courtesy car wash is one of the many perks we offer to our guests. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Fletcher Jones

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