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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,016 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

June 21, 2021

Excellent, beautiful facility - like buying a car at a Four Season. Great staff - very helpful! Best car buying experience we’ve ever had. More

by David W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katia Campbell, Mike Burns
Jun 22, 2021 -

Audi Fletcher Jones responded

Hello David, Wow! Our team at Audi Fletcher Jones are truly flattered to read your generous sediments for our Sales team and facilities. We are truly thrilled to welcome you to our Fletcher Jones family and hope you enjoy every mile on your gorgeous new Audi vehicle! Kind regards, Your Friends and Family at Audi Fletcher Jones

June 20, 2021

Had an incredible experience working with Mike Burns again. Love the car and the entire team at FJ Audi. They even delivered the car to my home after work Now that’s service More

by Dradamou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Kleinman , Brandon Hale , Mike Burns
Jun 20, 2021 -

Audi Fletcher Jones responded

Hello, Congratulations on your newly purchased vehicle! We are so appreciative of your feedback about your experience with us. I am very happy to hear that Mike and the entire team was able to deliver such an amazing experience throughout your car buying purchase. We'll be sure to relay over the kind words expressed on your behalf! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Welcome to the Fletcher Jones family! Warmest regards, Your Friends and Family at Audi Fletcher Jones

June 19, 2021

Jose is the best. This Audi Store' s service dept. Is excellent! Easy flow in and out. Loaner car ready when I arrive. Have to mention Ryan as well. My usual advisor. Been happily working with Ryan for y More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch, Michael Quezada
Jun 20, 2021 -

Audi Fletcher Jones responded

Hello Mike, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly helpful, informative and result orientated service you experienced during your visit with Jose and Ryan. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Best regards, Your Friends and Family at Audi Fletcher Jones

June 19, 2021

Henry was easy to work with and helpful. Quick to keep me updated. When we’re taking a little bit to pull my car around he personally went and got it for me. More

by Cgelhaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Jun 20, 2021 -

Audi Fletcher Jones responded

Hello, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your positive and accommodating service you had is wonderful to read of. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for for your business and the opportunity to serve you! All the best, Your Friends and Family at Audi Fletcher Jones

June 19, 2021

My service advisor, Jimmy, was amazing. He gave me the best loaner and got my car done even earlier than anticipated. Great brand ambassador! Thank you, Jimmy! More

by Ismail787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 20, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Jimmy during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Take care, Your Friends and Family at Audi Fletcher Jones

June 19, 2021

This might be the best Audi dealership I've visited for service. Excellent service experience, everything was done exactly as requested. The people were friendly, helpful, and efficient. I was impressed w More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 20, 2021 -

Audi Fletcher Jones responded

Hello James, This review made our day! We are ecstatic to know we are your dealer of choice when it comes to the care and maintenance of your vehicle and are thrilled to have your genuine compliments for Jimmy and our team and their exceptional level of service! We are grateful to have such heartfelt feedback. Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! Warm wishes, Your Friends and Family at Audi Fletcher Jones

June 18, 2021

Appointment, check-in, service and pick-up process was seamless. Working with Paul Panya was a pleasure. Also, I appreciate the car wash and the higher end (A7) loaner. More

by Dave T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Panya
Jun 30, 2021 -

Audi Fletcher Jones responded

Hello, We absolutely value your feedback and thank you for the kind recommendations for Paul! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 18, 2021

Kurt and Nia was very courteous, helpful and professional. It made the experience painless and straightforward. Not a lot of waiting around, no hard sell. More

by Franciso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Vestil, Noah Marcos
Jun 25, 2021 -

Audi Fletcher Jones responded

Hello Francisco, Thank you for your kind recommendations for both Kurt and Nia! Our goal is to provide the best experience possible and thrilled to know of your courteous, professional and helpful visit. Congratulations on your purchase! Please let us know if we can be of any further assistance in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 18, 2021

Mike Burnes assisted us in the buying process. He got the car we wanted and explained all the options. Monica did our loan documents in a fast and efficient way giving us the best advice along the way. More

by shawhq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Ward, Mike Burns
Jun 19, 2021 -

Audi Fletcher Jones responded

Hello Shawhq, The team at Audi Fletcher Jones appreciates your business and feedback. Our team is committed to the safety of our team and our guests. Guest satisfaction is very important to us and so is your feedback. We are grateful to have earned your business and we look forward to assisting you with all our your Audi needs! Congratulations on your purchase! Enjoy! All the Best, Your Friends and Family at Audi Fletcher Jones

June 18, 2021

Huge selection and the prices were very fair, no need to negotiate. Shyla was my sales associate and showed great professionalism and knowledge. I highly recommend reaching out to Shyla if you are looking f More

by jayoub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyla Jones
Jun 19, 2021 -

Audi Fletcher Jones responded

Hi Jayoub, All of us at Audi Fletcher Jones are truly grateful to have the opportunity to assist you during your quest for a new Audi! Our team was pleased to read that you found your dealership experience be attended to with true VIP treatment while finding your dream vehicle. We all take great pride in serving our guest well, and thrilled to know Shyla was at your side to ensure you had the ultimate car buying experience from beginning to end. Congratulations on your purchase! Best, Your Friends and Family at Audi Fletcher Jones

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