Audi Fletcher Jones

TL;DR: There is a reason that this dealership has an F rating with the BBB! Beware! I purchased a used 2023 Mini Cooper SE from Audi Fletcher Jones (via AutoTrader) on Jun 30, 2023. The car was adver rating with the BBB! Beware! I purchased a used 2023 Mini Cooper SE from Audi Fletcher Jones (via AutoTrader) on Jun 30, 2023. The car was advertised as having passed all inspections and being fully functional. I did not receive the car until Jul 11, due to transport delays from AudiFJ. When I received the car, I did not drive it for a while, since I needed to sort out my home-charging situation (it is fully electric). When I did start to drive it, it became clear that the controllers were not working correctly, so (on Jul 17) I scheduled service for it at BMW/Mini (expecting it to be under warranty). On Jul 28 (lag due to their service department scheduling), the BMW dealer showed that coffee/cream had been spilled on the controller and that is why the buttons where not functioning. The liquid being an “outside factor” made it so the repair was not under warranty and it cost more than $1600. I do not drink coffee and I did not have any liquids in the front of the car for the few times I drove it. (Neither did my husband, the only passenger.) So the issue must have been from before Audi FJ sold me the car. When I contacted AudiFJ, first they said that they would reimburse me for the repair. Later the same day, they withdrew the offer and said that the car was inspected and fully functional when it left their dealership and that they could provide me with the records to prove that and that, if it was broken when it left their dealership, I would have complained earllier. They have not supplied me with the records and they have not responded to my recent emails. Do not buy used vehicles from this dealer or, if you do, be sure to have them hand you all of the inspection reports before you give them any money. More

Purchased a 2022 S4 from this dealer (out of state, located in Washington) The salesman left his job at the dealer about the time I took delivery of the car. The car arrived without options that the sa located in Washington) The salesman left his job at the dealer about the time I took delivery of the car. The car arrived without options that the salesman indicated in text that it had. Because the paperwork never reflected these options (on me) they couldn’t do anything. I called the vin into a local to me Audi dealer who mentioned the car had prepaid maintenance as I was awaiting the cars arrival from shipping. Just today called Audi locally about the prepaid maintenance and lo and behold Audi F.J. Canceled the coverage for the prepaid maintenance that was already paid for by the prior owner and attached to the car, for no real reason other than to send a message to me. The salesman I had was a great dude, despite his errors, but the dealership is not doing so hot. Check for another locally! More

I just purchased our third Audi from FJ. We were disappointed with our 2nd car (CPO) from FJ. But the sale for our newest car was smooth and well done. Our salesperson, Karen Hernandez, w We were disappointed with our 2nd car (CPO) from FJ. But the sale for our newest car was smooth and well done. Our salesperson, Karen Hernandez, was outstanding. She worked hard. More

I have purchased two vehicles from this dealership. I am a repeat customer, and one would think I would be treated well. It has been nearly four months since I requested the warranty refund on the eTro I am a repeat customer, and one would think I would be treated well. It has been nearly four months since I requested the warranty refund on the eTron I had for only 7 months. I was told it would take 45 days. This is an unacceptable way to treat a customer who has spent hard earned money at this dealership. The GM completely brushed me off, not even as much as an apology. All I get from the finance department is a bunch of excuses. I am owed around $2k, and despite constant inquiries, have no solid reason why I don’t have my money back. Buyer beware. More

Scott was amazing! Thank you for taking care of my family and I. Always a pleasure doing business with Fletcher Jones. Thank you for taking care of my family and I. Always a pleasure doing business with Fletcher Jones. More

Poor experience with Anthony Rosales. He's rude and not helpful. Glad I didn't go with Fletcher Jones and went with another dealership instead. He's rude and not helpful. Glad I didn't go with Fletcher Jones and went with another dealership instead. More

I was so disappointed with the BAIT & SWITCH that was pulled on me and my family on Father’s Day. My husband had been texting with a salesperson about a particular pre-owned vehicle. Anthony knew all the pulled on me and my family on Father’s Day. My husband had been texting with a salesperson about a particular pre-owned vehicle. Anthony knew all the details of our situation and agreed that we could make a deal. Once we drove OVER AN HOUR to the dealership, we were being swindled by Peter the manager to get into a new vehicle or lease a vehicle which we had expressly stated we did not want. The salesperson and manager’s slimy tactics were so transparent. We basically wasted our time, gas and Father’s Day on the employees of the dealership lying to us. I found out later that evening that Peter wasn’t even a manager but just another sales associate. These salespeople are just playing games to make a sale. Buyer beware More

This dealership is certainly built on its people, and its people are the absolute best. Yasser and Steve—it’s just great to have them in your corner, and to be their friend. people are the absolute best. Yasser and Steve—it’s just great to have them in your corner, and to be their friend. More

I was very pleased with my new Audi Q5 purchase experience at Audi Fletcher Jones. My salesman, Scott Maurizi, was great. He was professional, knowledgeable, helpful, and patient. No games like som experience at Audi Fletcher Jones. My salesman, Scott Maurizi, was great. He was professional, knowledgeable, helpful, and patient. No games like some dealers. Scott answered all of my questions, and more. I traded my 2013 Audi Q5, and the trade-in was fair. I would highly recommend Audi Fletcher Jones. More

I recently had the pleasure of purchasing a vehicle from a phenomenal car salesman, and I cannot recommend Yasser highly enough. From the moment I stepped into the dealership until I drove off in my dream c a phenomenal car salesman, and I cannot recommend Yasser highly enough. From the moment I stepped into the dealership until I drove off in my dream car, he went above and beyond to ensure that my car buying experience was exceptional. First and foremost, yasser's level of helpfulness was truly outstanding. He took the time to listen attentively to my needs and preferences, and then proceeded to guide me through the entire process with utmost care and professionalism. Whether it was answering my countless questions or addressing any concerns, he was always patient, ensuring that I had all the information necessary to make an informed decision. His knowledge about the vehicles in their inventory was truly impressive. He provided detailed explanations about each model, highlighting their unique features and benefits. His expertise extended beyond just the specifications; he had a deep understanding of the cars' performance, safety features, and even offered insights into long-term maintenance considerations. It was evident that he was genuinely passionate about his job and well-versed in the automotive industry. What truly set Yasser apart was his kindness and genuine demeanor. He created a warm and welcoming environment, making me feel comfortable throughout the entire process. He was never pushy or aggressive, but rather focused on finding the perfect vehicle that matched my preferences and budget. His friendly approach made the car buying experience stress-free and enjoyable. Throughout the entire journey, he was a constant source of valuable information and guidance, ensuring that I made an informed decision that suited my needs. He went above and beyond to make sure I was satisfied with my choice, even providing additional resources and support after the purchase was finalized. It was evident that he truly cared about my satisfaction and was dedicated to ensuring a positive outcome. In summary, I wholeheartedly recommend this incredible car salesman, Yasser, for his exceptional level of helpfulness, extensive knowledge, genuine kindness, and dedication to customer satisfaction. His commitment to providing an outstanding car buying experience is commendable, and he truly exceeded my expectations. If you're in the market for a new vehicle, don't hesitate to seek him out - he will undoubtedly make the process smooth, enjoyable, and rewarding. Thank you again Yasser , I will be sure to come back ! More