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Audi Fletcher Jones
Costa Mesa, CA
1,016 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,016 reviews
July 06, 2021
I don't EVER leave reviews, unless it's worth it... Watch out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for many years, and they've always been GREAT! Ryan, Henry, and everyone in service has always been wonderful, and the services they did were always top notch... Until... About 7 months ago Audi Fletcher Jones charged me for a service, that was not completed. I have documentation from them even stating that what they did was not completed. They asked me to do what they needed me to do, then bring my car back to them and they would finish the job, without charging me again. I have since moved out of California, so now I will not be bringing my car back to them to complete the job. However, Audi Las Vegas, is going to charge me FULL PRICE, again, to complete the job that Fletcher Jones couldn't! So I have asked Audi Fletcher Jones to refund me, and they said "no." Julian Kim, who is their service director, is a complete disgrace to not only Fletcher Jones, but the Audi name and company overall! He was extremely rude, constantly talking over me, and was even so rude that he hung up on me. I spoke to my lawyer, and he said because the dollar amount is only $2,381.90, to file with the small claims court; So I guess that's what I'll be doing... Hey Julian, hope it's worth it! Lol! Let me know if you would like to work something out that's fair to Audi, and to me... You have my number. Xxoxo More
by halowood
Employees Worked With
Jose Magana, Ryan Rabusch, Julian Kim
July 06, 2021
This has been one of the best vehicle purchase I have ever had. Everyone there is so nice and friendly which made this buying process so easy and pain free. I highly recommend this dealer ship! ever had. Everyone there is so nice and friendly which made this buying process so easy and pain free. I highly recommend this dealer ship! More
by lstjulian
Employees Worked With
Holly Setiadi definitely 5star, Holly Setiadi
July 02, 2021
Having purchased or leased many cars over the last 50 years, what I notice most was the professionalism of everyone at the car dealership starting with the receptionist to the day staff prepping the car years, what I notice most was the professionalism of everyone at the car dealership starting with the receptionist to the day staff prepping the car for my receipt. I could not have been happier with the Attitude and sincerity of everyone that I’ve dealt with as they were all very happy with my purchase. Stacy Gordon was very patient in explaining various options and also correctly emphasizing that the Audi E Tron I was purchasing would’ve been purchased by someone else had i not followed his recommendation. And the several follow up phone calls since the purchase have also been very professional and considerate of my time and schedule availability. All in all I could not be happier and Stacy Gordon truly demonstrates the Service Excellence that This dealership is known for. More
by Jeffreyjevans
Employees Worked With
Stacy Gordon , Monica Ward
June 29, 2021
Mike Burns and the team at Fletcher Jones are pros. The whole transaction from beginning to end was easy and seamless. I’ll definitely use Mike and Fletcher Jones for future car purchases again. whole transaction from beginning to end was easy and seamless. I’ll definitely use Mike and Fletcher Jones for future car purchases again. More
by Chris H.
Employees Worked With
Brandon Hale , Mike Burns, Nicole Shong
June 28, 2021
Took my A4 in for its first service and David was my service advisor. Service was very busy that day but David stayed in touch with me and keep me appraised of the service progress and estimated complet service advisor. Service was very busy that day but David stayed in touch with me and keep me appraised of the service progress and estimated completion time. When my car was ready, David called me and went through the services performed and the results of the inspection. After picking up the car, it ran great. More
by mefelix
Employees Worked With
David Derebenskiy
