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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.4
1,016 Reviews
Call Dealership (949) 791-1500
View Awards

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

July 12, 2021

This was by far the best experience I’ve had in buying a car. The customer service was exceptional and felt like family. Loved it. More

by DeLaCruz.mary48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Ward, Mike Burns
Report | Print
Jul 13, 2021 -

Audi Fletcher Jones responded

Hi Mary, Congratulations on your gorgeous Audi! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that we were helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. We are grateful for your business and we look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Fletcher Jones

July 10, 2021

Amazing customer service and they were very thorough with answering all of our questions. We left feeling like we got a great price and the perfect car! Great experience. More

by SamGarcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert J Randall, Marco Saines
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Jul 10, 2021 -

Audi Fletcher Jones responded

Hi Sam, Congratulations on your gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with us. I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Audi Fletcher Jones

July 10, 2021

Thank you to the whole team for the experience start to finish. Great car, easy purchasing experience and the team respected my time by making the purchase efficient More

by MP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Maurizi
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Jul 10, 2021 -

Audi Fletcher Jones responded

Hi MP, Congratulations on your gorgeous Audi! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

July 09, 2021

David was great to work with. Great customer service - got me an uber home and back, let me know status of my car right when finished. Was a pleasure to work with. More

by Jennyobrien73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch, Julian Kim , Paul Panya , Issel Herrera, David Derebenskiy
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Jul 10, 2021 -

Audi Fletcher Jones responded

Hi Jennyobrien73, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your recent service visit with David and appreciate you complimenting our level of professionalism. Providing the shuttle service is one of the many perks we offer to our guests. We're looking forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Audi Fletcher Jones

July 08, 2021

Katia explained the technology very well and offered me Katia explained the technology very well and offered me another time in the future if I needed more help. This is my first Audi and so far I like i More

by adelsalib
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katia Campbell
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Jul 08, 2021 -

Audi Fletcher Jones responded

Hello Adelsalib, Congratulations on your gorgeous new Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your first visit with Katia. We'll be sure to relay over the kind words expressed on your behalf. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

July 08, 2021

Tremendous customer service and outstanding knowledge of product. Every other dealership should measure the committment of your professionals as a yardstick for their customer experience. More

by nancyablack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Murphy
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Jul 08, 2021 -

Audi Fletcher Jones responded

Hi Nancy, Congratulations on your gorgeous new Audi! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your needs! It's wonderful to hear that we were able to get you into your desired choice of vehicle that best suits your needs all within the best pricing. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

July 08, 2021

Henry Chang was professional and courteous. He made my experience hassle free. Kudos to him and FJ. The pick up and drop off was great More

by navparamedic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Report | Print
Jul 08, 2021 -

Audi Fletcher Jones responded

Hi Navparamedic, It's really rewarding hearing that Henry Chang was able to assist and provide you with amazing service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We're beyond happy to see you enjoyed Henry's work! We'll be sure to pass along the kind words expressed on your behalf. Our team of associates are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

July 08, 2021

Jose and the whole advisor staff are exceptional. In and out in a short time. Loaner ready to drive off. Very clean and modern. Exceptional service More

by Howarddrfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch
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Jul 08, 2021 -

Howarddrfish responded

What response?

July 07, 2021

Kennedy explained the car well and greeted us with an exceptional spirit. That really added points towards our willingness in purchasing from your dealership. The financial service guy was also thorough More

by NL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Emesibe , Mike Burns
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Jul 13, 2021 -

Audi Fletcher Jones responded

Hello, We greatly appreciate your positive review and thank you for the kind rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy every mile! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 06, 2021

Worst experience with a salesperson at Audi Fletcher Jones. I went to Audi Fletcher's dealership to get a test-drive of the selected car and Kennedy Emesibe meet me in the hall and offered to help me w More

by Dmitry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kennedy Emesibe
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