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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.2
1,026 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,026 reviews

September 05, 2021

Mike Burns was awesome, along with the rest of the staff at Audi Fletcher Jones, everyone was very helpful and really great to work with. More

by Alicep.25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
Report | Print
Sep 06, 2021 -

Audi Fletcher Jones responded

Hi Alicep.25, Congratulations on your beautiful Audi! Thank you for choosing Audi Fletcher Jones! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Mike Burns ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We're grateful for your business and we look forward to serving you for many years to come! Our team is wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Fletcher Jones

September 04, 2021

Joshua was informational and answered all my questions. He carefully outlined all the details of my car options in a professional, warm manner. Excellent experience! More

by lulea1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dawson, Joshua Gonzalez
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Sep 06, 2021 -

Audi Fletcher Jones responded

Hi Lulea1, Congratulations on your gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with Joshua. I am very happy to hear that Joshua was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Audi Fletcher Jones

September 03, 2021

Robert is very informed and a seasoned professional. He made the process smooth as it could get. He went over and beyond including dropping me back at Audi so that I could pick my Mercedes (1st car) back h More

by T Bharadwaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert J Randall, Monica Ward
Report | Print
Sep 07, 2021 -

Audi Fletcher Jones responded

Hello, Our team was elated to read that Robert took fantastic care of you as a seasoned professional and ensured your experience was a smooth one !! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Audi! Enjoy and thank you for being a valued member of our Fletcher Jones Family! Best Wishes, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 02, 2021

I had a great experience purchasing from Audi Fletcher Jones based on the excellent customer service provided by my salesmen Michael Quezada and Holly Setiadi. They took the time to show me every model t More

by Ken K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada, Holly Setiadi
Report | Print
Sep 02, 2021 -

Audi Fletcher Jones responded

Hello Ken, Congratulations on your gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with both Michael Quezada and Holly Setiadi. It brings us so much joy hearing that they both went above and beyond with reaching the best pricing to care for your Audi! I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We appreciate you complimenting our level of professionalism. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Audi Fletcher Jones

September 02, 2021

My second car from Audi Fletcher Jones and Holly Setiadi. They are great to work with and you'll get a good deal. Highly recommend. More

by slimsocal70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Setiadi
Report | Print
Sep 03, 2021 -

Audi Fletcher Jones responded

Hi Slimsocal70, Congratulations on your beautiful Audi! It is our top priority to give guests an amazing experience. With that being said, we are so appreciative of your loyalty and feedback about your experience with Holly Setiadi! It brings us so much joy hearing that Holly went above and beyond with reaching the best pricing to care for your vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and recommendations and look forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

September 02, 2021

Every member of the team was kind and courteous. The report and VIDEO of the problem with my car was so helpful. I appreciate the clear explanation. Texting with my service rep was convenient and fast More

by leslie_m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
Report | Print
Sep 03, 2021 -

Audi Fletcher Jones responded

Hi Leslie_m, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

September 02, 2021

Informed and considerate sales team. Robert was the best I have ever worked with. Efficient process. Had the car I needed. Convenient location. Great extras such as airport shuttle. More

by TB
Recommend Dealer
Yes
Employees Worked With
Robert Randall, Noah Marcos
Report | Print
Sep 03, 2021 -

Audi Fletcher Jones responded

Hello TB, Congratulations on your gorgeous Audi! Thank you for choosing Audi Fletcher Jones! It is our top priority to give guests an outstanding experience. With that being said, it is wonderful to hear Robert ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

September 01, 2021

The staff was extremely courteous, efficient and thorough. As a result of my pleasant experience, I definitely intend to use these services in the future. More

by gsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
Report | Print
Sep 02, 2021 -

Audi Fletcher Jones responded

Hello GSR, We greatly appreciate you taking the time to post your 5-stars review! Your wonderful rating reflects our mission; delivering world-class service experiences! Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

September 01, 2021

Process went really smoothly. I had my daughter with me and got a loaner vehicle in a matter of minutes without any hassle. Overall great experience. More

by v_aaron03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Sep 02, 2021 -

Audi Fletcher Jones responded

Hello v_aaron03, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It's really rewarding hearing that our team was able to assist with getting your vehicle repaired and returned to you all within a timely manner. Providing a loaner vehicle is one of the many perks we offer to our guests. Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

August 31, 2021

Issel Herrera is by far the best service advisor I have had the pleasure to work with. She and her team were able to help resolve a few service issues needed for my car and it meant the world to my wife an More

by Aaron Roaf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Randall, Issel Herrera
Report | Print
Aug 31, 2021 -

Aaron Roaf responded

Thank you, Audi Fletcher Jones!

Aug 31, 2021 -

Audi Fletcher Jones responded

Hello Aaron, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Issel Herrera the privilege to earn your business and attend to your service needs! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

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