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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.4
1,016 Reviews
Call Dealership (949) 791-1500
View Awards

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

August 31, 2021

Issel Herrera is by far the best service advisor I have had the pleasure to work with. She and her team were able to help resolve a few service issues needed for my car and it meant the world to my wife an More

by Aaron Roaf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Randall, Issel Herrera
Report | Print
Aug 31, 2021 -

Aaron Roaf responded

Thank you, Audi Fletcher Jones!

Aug 31, 2021 -

Audi Fletcher Jones responded

Hello Aaron, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Issel Herrera the privilege to earn your business and attend to your service needs! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

August 31, 2021

Process went really smoothly. I had my daughter with me and got a loaner vehicle in a matter of minutes without any hassle. Overall great experience. More

by v_aaron03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Sep 02, 2021 -

Audi Fletcher Jones responded

Hello v_aaron03, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It's really rewarding hearing that our team was able to assist with getting your vehicle repaired and returned to you all within a timely manner. Providing a loaner vehicle is one of the many perks we offer to our guests. Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

August 30, 2021

The sale process was very good. Holly and Nicole were great. Overall, I was very happy. I have never owned an Audi before, but I am looking forward to it. More

by niketri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Shong, Holly Setiadi
Report | Print
Aug 31, 2021 -

Audi Fletcher Jones responded

Hello Niketri, Congratulations on your gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with both Holly and Nicole. Our team was beyond happy to read that Holly and Nicole have always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. We're looking forward to working with you for many years to come! Welcome to the Audi family! All the Best, Your Friends and Family at Audi Fletcher Jones

August 29, 2021

I’ve known Robert many years and it’s always a pleasure doing business with him. He’s always professional yet relatable and makes the car buying experience genuine and smooth every time. More

by rachaelhellyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Childs, Robert J Randall, Marco Saines, Scott Maurizi, Mike Burns
Report | Print
Aug 30, 2021 -

Audi Fletcher Jones responded

Hi Rachaelhellyer, Congratulations on your gorgeous Audi! Thank you for choosing Audi Fletcher Jones! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Robert ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and recommendations and look forward to working with you for many years to come! Enjoy! Best Wishes, Your Friends and Family at Audi Fletcher Jones

August 27, 2021

Holly is the best sales person I have seen so far, very caring and helpful . Really appreciated his help. Really liked the vibe at this location, everyone is so friendly and welcoming .We had a great exper More

by hamu32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Setiadi
Report | Print
Aug 28, 2021 -

Audi Fletcher Jones responded

Hi Hamu32, Congratulations on your gorgeous Audi! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Holly has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and we look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

August 26, 2021

Robert went above and beyond my expectations. He made the entire process smooth and effortless. When he left there was nothing about my new car that wasn't explained to me. I have never received such amazing More

by coraglynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert J Randall
Report | Print
Aug 27, 2021 -

Audi Fletcher Jones responded

Hi Coraglynn, Congratulations on your gorgeous Audi! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Robert has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and we look forward to welcoming you again soon! Our team is wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

August 25, 2021

David was so accommodating and helpful…great to work with! Due to my repairs I called Mike Q. to see what options there were for a trade in and he got me there! Love my Audi FJ team! More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch, Michael Quezada, Noah Marcos, Steve Milrot
Report | Print
Aug 27, 2021 -

Audi Fletcher Jones responded

Hi Leslie, Thank you so much for your awesome review and 5-star rating! It's amazing to see that David was able to assist with getting your vehicle repaired and returned to you all within a timely manner. We are grateful to hear that Michael Quezada was able to get you the best pricing for your trade in! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Our team is wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

August 24, 2021

We had a great experience. Cameron and Holly were amazing. We had a 5 star experience. More

by Ojeannine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Phillips, Holly Setiadi
Report | Print
Aug 24, 2021 -

Audi Fletcher Jones responded

Hi Ojeannine, The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that both Cameron and Holly have always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It is a delight to hear Cameron and Holly ensured you had a great time while searching for the perfect vehicle. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team is grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

August 24, 2021

The dealership was nice and clean. Everyone was very helpful and welcoming. I was helped right away by Peter and he was able to answer all of my questions and concerns. More

by Sibt33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Ward, Peter Kiani
Report | Print
Aug 25, 2021 -

Audi Fletcher Jones responded

Hi Sibt33, Congratulations on your new gorgeous Audi! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Peter the privilege to earn your business and attend to your needs! Our team is extremely happy to see that Peter was able to assist with the best pricing for the vehicle of your choice! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

August 24, 2021

It was a pleasurable experience buying a car at Audi Fletcher Jones. David Song was most helpful and very knowledgeable about the Q7, which I absolutely love! More

by SarahB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Song, Monica Ward
Report | Print
Aug 24, 2021 -

SarahB responded

Same

Aug 24, 2021 -

SarahB responded

👍

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