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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.2
1,026 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,026 reviews

October 23, 2021

It was my first visit and experience was great. Environment was very welcoming and service took less than expected time More

by Zeeshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
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Oct 23, 2021 -

Audi Fletcher Jones responded

Hi Zeeshan, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your very first visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

October 22, 2021

Ryan was great. The turnaround was fast and the loaner was nice. Oh, and the car wash was amazing. More

by Barrycwe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Report | Print
Oct 23, 2021 -

Audi Fletcher Jones responded

Hi Barrycwe, It's really rewarding hearing that Ryan went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Fletcher Jones

October 22, 2021

great very professional xxxxxxx xxxx xxxx xxxxx xxx x x x x x x x More

by S
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Oct 23, 2021 -

Audi Fletcher Jones responded

Hi S, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

October 21, 2021

Beautiful facility. Bad customer service. Very bad inspection on pre owned vehicles. No communication after sale. More

by iluna23il
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Song
Report | Print
Oct 29, 2021 -

Audi Fletcher Jones responded

Hello, The team at Audi Fletcher Jones is interested in speaking with you about your recent experience. Please contact me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

October 21, 2021

The dealership is very nice. A great store and great professionals. Just one thing happened. I bought a used car, at the store the car was amazing without scratches, everything okay. They use a lot of w More

by Muryllo Santos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Gordon, Derek Chaves
Report | Print
Oct 26, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for the opportunity to assist you during your quest for a new vehicle. Our team takes great pride in the guest experience and offers our guests the highest quality of pre-owned vehicles with value based pricing. The common manufacturer warranty for most vehicles is a period of 4 years/50,000 miles, and unfortunately has expired due to time or mileage. We do offer extended warranties and many other packages to compliment vehicle ownership. We would be happy to review and discuss any of these options with you. All of us at Audi Fletcher Jones wish you a "big congratulations" on the purchase of your new BMW! Please feel welcome to contact us if we may assist you. Best Wishes, Kimberlee Camargo Reputation and Brand Loyalty Manager

October 21, 2021

I was extremely pleased with the level of service I received. Thank you Mike and the entire team. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns, Nicole Shong
Report | Print
Oct 21, 2021 -

Audi Fletcher Jones responded

Hello James, Congratulations on your gorgeous Audi purchase! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Mike has always been helpful, knowledgeable, and assisted you the best pricing to care for the vehicle of your choice. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to welcoming you again soon! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

October 20, 2021

I was greeted by Issel and then checked my car in quickly. She has always been very helpful and informative when I get my car serviced. More

by Barela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Report | Print
Oct 20, 2021 -

Audi Fletcher Jones responded

Hi Barela, It's wonderful hearing that Issel went above and beyond with getting your vehicle repaired and returned to you all within a timely manner! We'll be sure to pass along the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Fletcher Jones

October 19, 2021

1st class service! They went the extra mile to make sure I was happy ! I LOVE MY AUDI! More

by Marciah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Marcos, Mike Burns
Report | Print
Oct 19, 2021 -

Audi Fletcher Jones responded

Hi Marciah, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Audi Fletcher Jones

October 17, 2021

Super Clean Dealership - Mike Burns is the absolute best to work with, he made the entire processes completely seamless and got us a fantastic deal. We will be sending all of our friends and family his way! More

by elliotlaurance
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
Report | Print
Oct 18, 2021 -

Audi Fletcher Jones responded

Hi ElliotLaurance, Congratulations on your beautiful new Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your visit with Mike Burns. It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to pass along the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! Take Care, Your Friends and Family at Audi Fletcher Jones

October 17, 2021

Shane was very knowledgeable and personable to work with. Very honest and up front . Thanks More

by Mark.jen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Marcos, Shane Murphy
Report | Print
Oct 18, 2021 -

Audi Fletcher Jones responded

Hello Mark.Jen, Congratulations on your gorgeous new Audi! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Shane has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It brings us so much joy hearing that Shane went above and beyond with getting you into your desired choice of your vehicle. Our team is looking forward to working with you for many years to come and are here to help should you need us. Enjoy! Take Care, Your Friends and Family at Audi Fletcher Jones

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