Audi Fletcher Jones

First class as always! Robert Randall and his team were very professional every step of the way and even helped surprise our 16 year old (next week) son with his new car t Robert Randall and his team were very professional every step of the way and even helped surprise our 16 year old (next week) son with his new car that he earned the money to lease! More

Great service as always. Highly recommend their service center! Advisors are extremely attentive and helpful. Technicians always do an amazing job! Highly recommend their service center! Advisors are extremely attentive and helpful. Technicians always do an amazing job! More

I had a wonderful experience with Garret and Leo. They were accommodating, professional.I am happy with my new 2024 Audi A3 They were accommodating, professional.I am happy with my new 2024 Audi A3 More

The service quality is consistently outstanding, exceeding my expectations every time. Honest, efficient and prompt service. exceeding my expectations every time. Honest, efficient and prompt service. More

Service advisor was extremely friendly and knowledgeable. Technician did an amazing job. Engine was serviced and came back clean and running like a champ again! 5 stars!⭐️ Technician did an amazing job. Engine was serviced and came back clean and running like a champ again! 5 stars!⭐️ More

My car was in the Dealership due to recall repairs. I got a loner from them which had a bad front tire and the tread was completely gone and you could see the wires. The tire blow up in the fwy and my I got a loner from them which had a bad front tire and the tread was completely gone and you could see the wires. The tire blow up in the fwy and my family almost got killed. When took the car back no one even showed any sympathy. They try to bribe my by offering a free car wash ( which is very insulting) to keep me quite and not report the incident. I do have all the pictures I took from the tire. Need to be followed up to be sure they don't put customers life in jeperdy. I will available to give more information if need it. Thanks More

Service department is top notch. The staff goes out of their way to be helpful The staff goes out of their way to be helpful More

10/10, highly recommended. The staff are cordial, will not hesitate to get my next thru Fletcher Jones. The staff are cordial, will not hesitate to get my next thru Fletcher Jones. More

After 60 years of car buying, this experience was the most pleasant yet! Garrett Poole Was outstanding in presenting all of my options, and completing the transaction once I have made up my mind. most pleasant yet! Garrett Poole Was outstanding in presenting all of my options, and completing the transaction once I have made up my mind. More

I recently purchased a pre owned Q7 from a Mercedes dealership and they were unable to service my vehicle. After a few phone calls I thankfully got in touch with a service manager named Hayden. From th dealership and they were unable to service my vehicle. After a few phone calls I thankfully got in touch with a service manager named Hayden. From the very beginning until the day I picked up my vehicle, Hayden provided excellent communication and customer service. The part I needed was difficult to find and potentially needed to ship from Germany. Hayden was able to source the part, brand new, from an Audi dealership in Chicago. He made sure the dealership pre inspected the part to assure it was in perfect condition which they did. Once the part was delivered it was less than 24 hours until my car was ready! It’s running great and I want to thank Hayden for taking the time to answer all my questions and going above and beyond to take care of my car. More