Audi Flatirons - Service Center

My Audi went in due to a coolant leak, $6700. 00 later I drove out, not happy about the cost but Michelle Schreiner was clear with her explanations why and based on my past experience with her I w 00 later I drove out, not happy about the cost but Michelle Schreiner was clear with her explanations why and based on my past experience with her I was comfortable the service provided was needed. While driving home I noticed the Engine Electrical Malfunction Light was on, called Michelle, she had me bring it right in, again provided a loaner and off I went. When I received the mechanics video of what was wrong I was a little more than upset. When I first brought it in for the coolant leak I received the vehicle health report and with the exception of the coolant issue, tires and windshield, everything else was green. How in a couple of days could the serpentine belt need replacement, another coolant leak found, among other issues found. Michelle told me she was having the shop foreman look into all these issues for an explanation of what was going on and why. I really had not given her a chance to get back to me before sending her a text of my displeasure. Long story short, Michelle responded shortly after my text with the explanation from the shop foreman and the fact that all repair costs would be taken care of, none would be mine. The majority of the issues were in areas of the engine that were involved/handled in the initial coolant repair work. Again, based on past experience with Michelle, I trust her and was very appreciative of the way she handled this situation. It could have been an unpleasant experience for all involved. Even when there are some bumps, it's always a pleasure doing business with Michelle. More

Blayne Wiig is a great service advisor, very professional, good communication skills and thorough follow-up professional, good communication skills and thorough follow-up More

Excelletn dealership and super nice folks in the service department. Taking good care of our 2022 Audi Q5. department. Taking good care of our 2022 Audi Q5. More

Jordan was my Service Writer who was friendly and professional. He also updated me on possible new issues with my car. This is why I've been a returning customer. professional. He also updated me on possible new issues with my car. This is why I've been a returning customer. More

Very friendly place and customer service is top notch. Love the coffee and snack bar. Love the coffee and snack bar. More

The Service Department at Audi Flatirons in Broomfield is the BEST! I wouldn't go anywhere else! the BEST! I wouldn't go anywhere else! More

Exceptional customer service! Blayne and Mike go beyond meeting expectations. They connect with customers. I love the video explanation. I always feel well taken care of and they Blayne and Mike go beyond meeting expectations. They connect with customers. I love the video explanation. I always feel well taken care of and they keep my 2006 A4 running in the best condition. More

As always Jordon is very professional and a pleasure to work with. We have been dealing with him for years now and he is always there to help us with our issues. He is very attentive to what you have to sa work with. We have been dealing with him for years now and he is always there to help us with our issues. He is very attentive to what you have to say and a GREAT asset to your delearship. More

Unprofessional staff in the service department. Refused to repair my vehicle but had no problem trying to sell me a different one. Refused to repair my vehicle but had no problem trying to sell me a different one. More