Audi Flatirons - Service Center

Blayne was great to work with! Him and the service manager went above expectations and I really appreciated their open communications! Him and the service manager went above expectations and I really appreciated their open communications! More

Very helpful in scheduling service and getting a loaner set up. Recommend them highly for your service needs set up. Recommend them highly for your service needs More

Blayne's and the service tech's work on my Audi All Road were absolutely outstanding. Thank you. Road were absolutely outstanding. Thank you. More

Chelsea, as always, did a great job with the service of my vehicle. I am in good hands. my vehicle. I am in good hands. More

Tim Munoz is the most amazing service person. He has wonderful customer service skills! can't say thank you enough! He has wonderful customer service skills! can't say thank you enough! More

Chelsea, and the service staff, took care of our 60k mile service in a professional manner. Thank you, once again. service in a professional manner. Thank you, once again. More

Great job Michelle thank you for working so hard on scheduling my appointment your attention to detail is appreciated scheduling my appointment your attention to detail is appreciated More

**Subject: Complaint Regarding Name Change and Prepaid Service Usage** Dear Audi Flatiron Management, I hope this message finds you well. I am writing to express my dissatisfaction with the service Service Usage** Dear Audi Flatiron Management, I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received at your dealership recently. I have encountered several issues that have left me feeling frustrated and disappointed. Firstly, I have noticed that my name has been changed without my consent on multiple occasions. It is highly disrespectful to alter a customer's name without their permission, and I find this practice completely unacceptable. Additionally, I am troubled by the way my prepaid services have been managed. Despite receiving a reminder mail indicating my last scheduled service in June, I was surprised to learn that all my prepaid services had been used up. This is concerning, especially considering that my vehicle has very low mileage. It appears that there has been a discrepancy between what the dealership claims and what Audi is aware of, which suggests a lack of communication or transparency in the service process. I understand that mistakes can happen, but these issues have significantly impacted my experience as a customer. As someone who values the quality and reliability that Audi promises, I am disappointed by the level of service I have received. I kindly request that you investigate these matters thoroughly and take appropriate steps to rectify the situation. It is important for customers to feel valued and respected, and I trust that you will take this feedback seriously in order to improve the service standards at Audi Flatiron. Thank you for your attention to this matter. I look forward to hearing from you soon regarding the resolution of these issues. Sincerely, More

Always so friendly, courteous and helpful. The service department is great! I will definitely continue to use Audi Flatirons. The service department is great! I will definitely continue to use Audi Flatirons. More

My Audi went in due to a coolant leak, $6700. 00 later I drove out, not happy about the cost but Michelle Schreiner was clear with her explanations why and based on my past experience with her I w 00 later I drove out, not happy about the cost but Michelle Schreiner was clear with her explanations why and based on my past experience with her I was comfortable the service provided was needed. While driving home I noticed the Engine Electrical Malfunction Light was on, called Michelle, she had me bring it right in, again provided a loaner and off I went. When I received the mechanics video of what was wrong I was a little more than upset. When I first brought it in for the coolant leak I received the vehicle health report and with the exception of the coolant issue, tires and windshield, everything else was green. How in a couple of days could the serpentine belt need replacement, another coolant leak found, among other issues found. Michelle told me she was having the shop foreman look into all these issues for an explanation of what was going on and why. I really had not given her a chance to get back to me before sending her a text of my displeasure. Long story short, Michelle responded shortly after my text with the explanation from the shop foreman and the fact that all repair costs would be taken care of, none would be mine. The majority of the issues were in areas of the engine that were involved/handled in the initial coolant repair work. Again, based on past experience with Michelle, I trust her and was very appreciative of the way she handled this situation. It could have been an unpleasant experience for all involved. Even when there are some bumps, it's always a pleasure doing business with Michelle. More