Audi Farmington Hills

Very poor communication in sales and service. If I am spending $100k+ on a vehicle at the very least you can answer and return my numerous phone calls. I will take my money and business elsewhere If I am spending $100k+ on a vehicle at the very least you can answer and return my numerous phone calls. I will take my money and business elsewhere. More

If you guys looking to lease , buy new / used car see a professional sales person Z , she will treat u like family plus she will try her best to give u the deal , p s : already bought 3 cars at this dealer professional sales person Z , she will treat u like family plus she will try her best to give u the deal , p s : already bought 3 cars at this dealership More

I had a terrible experience with Audi in Farmington HIlls service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staf service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staff. The worst part of the experience was being quoted on a price and the quote changing to 11 times more than the original price. I understand estimates but labor time, but being wrong by 11x is unacceptable. More

Fast and thorough explanation of lease agreement. Dealership is closer to my house so that's a plus Dealership is closer to my house so that's a plus More

Great and fast service. zee gave us a great deal on the vehicle and tried her best to save us money. zee gave us a great deal on the vehicle and tried her best to save us money. More

I would like to go on the record by saying that I am not one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely disappointed at the lack of communication that was given to me and my husband. We dropped off our car on August 2, 2023 for minor repairs with the expectation that it would only take a couple of days to fix...After not hearing anything from them and making phone calls and leaving voicemails, we received no call back, even after numerous attempts to find out what was going on with our vehicle. My husband went as far as to go up there, not once but twice and still got no time frame on when the car would be fixed; and even tried to reach out the service manager to get some type of information and couldn't even get him to respond to our calls. Mind you that this is going on 3 weeks, and we finally are just now speaking to a manager. We shouldn't have to be chasing anyone about updates on a vehicle they had in their possession for nearly a month on a repair they said, "will only take a day or two to fix." This Leaves a bad taste in my mouth about this company. We went to the dealership to get the best quality service in a timely manner but instead their lack of communication has been completely unacceptable. More

Working on purchasing my second Audi from this dealership. Everyone that I've worked with has been professional, courteous, and helpful. dealership. Everyone that I've worked with has been professional, courteous, and helpful. More

We buy all cars through suburban collection we’ve been Porsche buyers for a very long time as well as Audi can’t say enough good things about this dealership as a whole such great people to work with Porsche buyers for a very long time as well as Audi can’t say enough good things about this dealership as a whole such great people to work with More

Z was a great salesman, gave great service and answered all of my questions. Thank you! all of my questions. Thank you! More

Aaron and the staff at Audi of Farmington were great. Car was ready to drive when we asked, and they were willing to deal. As good an experience of buying a car as I have had! Car was ready to drive when we asked, and they were willing to deal. As good an experience of buying a car as I have had! More