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Audi Farmington Hills
Farmington Hills, MI
317 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Audi Farmington Hills.
Professional, certified sales staff - Audi has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Audi dealer in the area - Audi Farmington Hills is the Audi sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located at 37911 Grand River, we make it very easy to get to our facility. Accessing our location from I-696 or I-275 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Audi Farmington Hills is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Audi vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 317 reviews
June 25, 2015
Enjoyable Experience Slava always answered e-mails and phone calls promptly. She truly reinforced our purchasing decision and we are left with no buyer's remorse. Her pass Slava always answered e-mails and phone calls promptly. She truly reinforced our purchasing decision and we are left with no buyer's remorse. Her passion and confidence for the Audi brand shined, and it made us much more excited about our new vehicle as first time Audi purchasers. The time in the Finance office was amazing, no high-pressure sales tactics or complications. In and out in ~10 minutes, and was the best experience I have ever had going through the usually daunting process of meeting with the Finance Manager. The dealership itself is spacious and comfortable. It has a relaxing atmosphere and all of the sales staff is personable and helpful. More
by Bryant Rude
Employees Worked With
Slava Kosurkin
May 30, 2015
Awesome Experience Sold me an amazing car, was a pleasure doing business with the excellent salesman Christopher Pugh. I would highly recommend him to all my friends. Sold me an amazing car, was a pleasure doing business with the excellent salesman Christopher Pugh. I would highly recommend him to all my friends. More
by audia5
Employees Worked With
Christopher Pugh
May 27, 2015
Competent, responsive and customer focused We bought our Audi A5 here, and have it serviced there. The team is very professional and responsive. They pay attention to what you want to know and We bought our Audi A5 here, and have it serviced there. The team is very professional and responsive. They pay attention to what you want to know and have done on your vehicle, and keep you in the loop about the progress. Everybody is very attentive and friendly and competent. Can highly recommend this dealer. More
by Joe+Sue Blizzard
Employees Worked With
Idris Sharrod, Slava Kosurkin
May 21, 2015
Amazing Experience Christopher Pugh was a pleasure to work with. He was not an aggressive consultant, which can be a turn off. He was always polite, patient, and atten Christopher Pugh was a pleasure to work with. He was not an aggressive consultant, which can be a turn off. He was always polite, patient, and attentive to my needs. I had done my research before coming to the dealership, but Mr. Pugh's knowledge and endorsement of the Audi heightened my interest. The process was very smooth, and Chris kept the lines of communication open from beginning to end. I must also add that his colleagues including the finance managers were also extremely pleasant. I would recommend anyone who is interested in purchasing a car in the Audi/VW family to visit this dealership. More
by SashaB
Employees Worked With
Christopher Pugh
May 08, 2015
Excellence at every level! From the moment I arrive at Suburban Audi I know my decision to buy Audi was the right one. And, I Feel very fortunate to work with someone of the ca From the moment I arrive at Suburban Audi I know my decision to buy Audi was the right one. And, I Feel very fortunate to work with someone of the caliber of Christopher Pugh. His proactive approach to making sure everything has been done correctly and thoroughly is refreshing to say the least! More
by RS5guy
Employees Worked With
Christopher Pugh
April 14, 2015
scheduled 5000 miles service. I scheduled 5000 mile service for my brand new car. They did tire rotation too. They did not bother to check the tire pressure. The font tires had mor I scheduled 5000 mile service for my brand new car. They did tire rotation too. They did not bother to check the tire pressure. The font tires had more pressure than back.they Attempt to clean the inside of the car after the exterior was washed. I got sand allover front seats, cup holders and dash board. They seat in the car with dirty boots. The plastic caver on the door is full of rusty oil dirt from their work boots. When I break on the hway my car is breaking very bad. On my previous car they change a bulb on the back and they scratches the right side of the car. They did maintenance and scratch the car with the belt. They worked on the right windows and everything was put up side down. The wind was coming in like when to window was open. Servicing your car there was bad now is way worse than before. More
by audi a4
Employees Worked With
Slava Kosurkin
March 12, 2015
World Class Service! Mr. Ross and his team are always a pleasure to do business with! Servicing our Audi is actually something we look forward to because of all the gre Mr. Ross and his team are always a pleasure to do business with! Servicing our Audi is actually something we look forward to because of all the great people who work there. We LOVE our Audi Dealership........... Keep up the great work! More
by Audi...a8
Employees Worked With
Jim Ross & Bo
March 04, 2015
Very friendly and helpful Recently I purchased a used A7 through this dealership and couldn't be happier. Chris Pugh was extremely helpful through the entire purchase. We came Recently I purchased a used A7 through this dealership and couldn't be happier. Chris Pugh was extremely helpful through the entire purchase. We came in not knowing exactly what we wanted and came out extremely satisfied. I love my A7 and as soon as he found one meeting my criteria, Chris called me right away. Overall I would absolutely return to the dealer (and salesman). More
by Holleyannne
Employees Worked With
Chris Pugh
December 31, 2014
These guys epitomize Service! I'm always appreciative of a company that takes the time, and cares like your family, the guys at Audi Farmington do just that! Thanks Brian and Bo in I'm always appreciative of a company that takes the time, and cares like your family, the guys at Audi Farmington do just that! Thanks Brian and Bo in service for your commitment to my car's (A5) needs...I recommend you to anyone in need of Audi TLC. More
by lpcolorado
Employees Worked With
Bo, Brian
December 22, 2014
Service Department lacks integrity I drove an hour to Farmington Hills Audi to get a simple service code check. Pulled into the bay and got no tech to greet me. Walked through the servi I drove an hour to Farmington Hills Audi to get a simple service code check. Pulled into the bay and got no tech to greet me. Walked through the service dept and got no attention so I walked to the front sales area where absolutely no one acknowledged me. Got the attention of one salesperson who walked me to the service dept where the service dept manager met me and offered no help other than to suggest setting up an appointment. Didn't offer to read the code or even ask what the issue was. This was the worst experience I have ever had from a "high end" dealership. These guys are a joke. More
by Shaw
Employees Worked With
Service dept manager
