Audi Farmington Hills

I would rate Patrick Hamama the highest rating possible. He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, ove He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, over 3 months now, “waiting for parts.” It wasn’t until I got Patrick involved that the service manager called me with an update. The service manager never responded to my voice mail from 3 weeks earlier. When I called Patrick, recently, to complain, the service manager responded to me within 10 minutes of that phone call. Patrick is amazing. I would purchase another car from him in a heartbeat. I’m just not sure I would take my car back to their service department, based on this recall experience. Time will tell. I do have a loaner, and that is positive. I just want my recalled car back, especially since I purchased it new and was only able to drive it for 6 months before it was recalled. I don’t know if this recall/parts issue is the fault of Audi not being prepared or the dealer not being prepared. Maybe you can tell me. Either way, my car has been sitting since November, waiting for parts to be shipped. More

Don’t let the “finance specialists” tell you that you have to get 4k worth of service contracts (not a warranty) stuffed into your deal or you won’t get financing it’s not only illegal it also states it have to get 4k worth of service contracts (not a warranty) stuffed into your deal or you won’t get financing it’s not only illegal it also states it right on the service contracts report it to the State of Michigan form (sos-197)that’s what I’m doing , and also expect 80 million text messages because you are on their time they are not on yours.Oh and they doctor the pictures to cover marks/scratches/dents go look at the car in person! More

All of the employees are very knowledgeable and professional in regards to customer relations. The service is excellent and everyone works to ensure customer satisfaction. professional in regards to customer relations. The service is excellent and everyone works to ensure customer satisfaction. More

The dealership is excellent, the employees are professional and work to meet your requests. I highly recommend this dealership. I have visited other dealers and did not receive the same type of cu professional and work to meet your requests. I highly recommend this dealership. I have visited other dealers and did not receive the same type of customer service. More

Zahraa was a dream to work with. She is competent, empathetic, organized, and professional. The new Phone system at the Suburban Collection is not so great. The Service Department She is competent, empathetic, organized, and professional. The new Phone system at the Suburban Collection is not so great. The Service Department gets all the calls by default- I feel bad for them- they handle it with complete professionalism thankfully- but there isn’t an option for an Operator to help a caller find the right person/department. Hopefully this will not be a problem for long. I’m very glad Zahraa was my contact for what I needed to take care of. I look forward to interacting with her again in the future. More

Always willing to help with any inquiries. Service has always been quick and easy as well. Great dealership Service has always been quick and easy as well. Great dealership More

i purchased 2023 Audi R8 from Patrick. great job getting the info and fast response. great job getting the info and fast response. More

Grace answered all my questions about the vehicle she is first class. I enjoyed working with her and recommend her to anyone. I really enjoy my SUV more now that I know how to work everything. Happy to get first class. I enjoyed working with her and recommend her to anyone. I really enjoy my SUV more now that I know how to work everything. Happy to get her she made my experience with the dealership much better then EXPECTED. I will definitely purchase my next vehicle there! More

“Best in Class” customer service and best prices! I shopped around for months until I found this dealership! Worked with Z Amhaz! She is the best - provided exceptional customer service! Have been re I shopped around for months until I found this dealership! Worked with Z Amhaz! She is the best - provided exceptional customer service! Have been referring her to family and friends since I purchased the vehicle 2 days ago! I highly recommend her! More

I made an appointment with this dealership, and at the time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an a time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an appointment only to be turned away for service. I had a Lithia warranty and Service advisor Jessika Dlugosz denied me service. She stated that the dealership did not accept my warranty, when in fact this was the only Audi dealership that did accept the Lithia program and this is why I drove 45 minutes to this location. I felt these actions were racist, and no matter what kind of warranty I had they were not going to service me. After a week on the phone with my dealership and finance department, Jennifer finance manager at audi of farmington hills contacted me and arranged a pick up for my car to service the oil change and inspect my brakes. Even today no one can tell me what happened and why no one looked at my car the day of my appointment. There was no remorse from anyone at Audi of Farmington Hills, I guess their ok with just telling me it was a misunderstanding. This was more than a misunderstanding. This was maybe a lack of knowledge as well as definitely a lack of wanting to be of service and help me the customer! The General Manager from my dealership paid for the oil change, and my brakes never got fixed. I am very disappointed with the treatment at Audi of Farmington Hills. Lithia's mission statement and core value is to earn customers for life and to take personal ownership?!? How does the president and ceo Bryan DeBoer feel about this type of treatment to me and who knows how many others? Audi of Farmington Hills, I expect better! More