Audi Farmington Hills

All of the employees are very knowledgeable and professional in regards to customer relations. The service is excellent and everyone works to ensure customer satisfaction. professional in regards to customer relations. The service is excellent and everyone works to ensure customer satisfaction. More

The dealership is excellent, the employees are professional and work to meet your requests. I highly recommend this dealership. I have visited other dealers and did not receive the same type of cu professional and work to meet your requests. I highly recommend this dealership. I have visited other dealers and did not receive the same type of customer service. More

Zahraa was a dream to work with. She is competent, empathetic, organized, and professional. The new Phone system at the Suburban Collection is not so great. The Service Department She is competent, empathetic, organized, and professional. The new Phone system at the Suburban Collection is not so great. The Service Department gets all the calls by default- I feel bad for them- they handle it with complete professionalism thankfully- but there isn’t an option for an Operator to help a caller find the right person/department. Hopefully this will not be a problem for long. I’m very glad Zahraa was my contact for what I needed to take care of. I look forward to interacting with her again in the future. More

Always willing to help with any inquiries. Service has always been quick and easy as well. Great dealership Service has always been quick and easy as well. Great dealership More

i purchased 2023 Audi R8 from Patrick. great job getting the info and fast response. great job getting the info and fast response. More

Grace answered all my questions about the vehicle she is first class. I enjoyed working with her and recommend her to anyone. I really enjoy my SUV more now that I know how to work everything. Happy to get first class. I enjoyed working with her and recommend her to anyone. I really enjoy my SUV more now that I know how to work everything. Happy to get her she made my experience with the dealership much better then EXPECTED. I will definitely purchase my next vehicle there! More

“Best in Class” customer service and best prices! I shopped around for months until I found this dealership! Worked with Z Amhaz! She is the best - provided exceptional customer service! Have been re I shopped around for months until I found this dealership! Worked with Z Amhaz! She is the best - provided exceptional customer service! Have been referring her to family and friends since I purchased the vehicle 2 days ago! I highly recommend her! More

I made an appointment with this dealership, and at the time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an a time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an appointment only to be turned away for service. I had a Lithia warranty and Service advisor Jessika Dlugosz denied me service. She stated that the dealership did not accept my warranty, when in fact this was the only Audi dealership that did accept the Lithia program and this is why I drove 45 minutes to this location. I felt these actions were racist, and no matter what kind of warranty I had they were not going to service me. After a week on the phone with my dealership and finance department, Jennifer finance manager at audi of farmington hills contacted me and arranged a pick up for my car to service the oil change and inspect my brakes. Even today no one can tell me what happened and why no one looked at my car the day of my appointment. There was no remorse from anyone at Audi of Farmington Hills, I guess their ok with just telling me it was a misunderstanding. This was more than a misunderstanding. This was maybe a lack of knowledge as well as definitely a lack of wanting to be of service and help me the customer! The General Manager from my dealership paid for the oil change, and my brakes never got fixed. I am very disappointed with the treatment at Audi of Farmington Hills. Lithia's mission statement and core value is to earn customers for life and to take personal ownership?!? How does the president and ceo Bryan DeBoer feel about this type of treatment to me and who knows how many others? Audi of Farmington Hills, I expect better! More

Smooth sales process, great service department. Highly recommend this dealer and Z goes out of her way to help! Highly recommend this dealer and Z goes out of her way to help! More

Had some issues connecting with someone initially (I’m out of state), but finally got someone who was super helpful and took me through the sales process smoothly and much more quickly than I anticipated. out of state), but finally got someone who was super helpful and took me through the sales process smoothly and much more quickly than I anticipated. Happy with my purchase. More