Audi Farmington Hills

Employees are very professional and knowledgeable. Very good customer service and we had a good experience with this show room. Very good customer service and we had a good experience with this show room. More

I recently took in my AUDI S8 for vehicle multiple module calibration ( I purchased a used TOTAL LOSS VEHICLE and wanted to bring it in for service) my service advisor was Jessika D. (she told me to email he calibration ( I purchased a used TOTAL LOSS VEHICLE and wanted to bring it in for service) my service advisor was Jessika D. (she told me to email her a list of components that i replaced ) I knew right away she knew what she was doing ( she didnt judge the car she wanted to make sure the tech knew what hes working with. Jessika was very helpful with the process and followed up with me step by step along the way. we then ran into a minor bump during the service repair (jessika was kind enough to have me speak directly to James (service technician) not only did he help me understand the issue but also should me. the type of repair needed to move forward. I'm lucky to have worked with such honest staff. I couldn't get all the modules completed due to a few faults of my own. but i can confidently say this is the best experienced I had from a service department. ( I specializes in total loss projects and met quite a few services advisors and technicians. But none compare to the knowledge and efficiency from these two! Thank you again. it was a pleasure and hassle free. More

I would rate Patrick Hamama the highest rating possible. He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, ove He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, over 3 months now, “waiting for parts.” It wasn’t until I got Patrick involved that the service manager called me with an update. The service manager never responded to my voice mail from 3 weeks earlier. When I called Patrick, recently, to complain, the service manager responded to me within 10 minutes of that phone call. Patrick is amazing. I would purchase another car from him in a heartbeat. I’m just not sure I would take my car back to their service department, based on this recall experience. Time will tell. I do have a loaner, and that is positive. I just want my recalled car back, especially since I purchased it new and was only able to drive it for 6 months before it was recalled. I don’t know if this recall/parts issue is the fault of Audi not being prepared or the dealer not being prepared. Maybe you can tell me. Either way, my car has been sitting since November, waiting for parts to be shipped. More

All of the employees are very knowledgeable and professional in regards to customer relations. The service is excellent and everyone works to ensure customer satisfaction. professional in regards to customer relations. The service is excellent and everyone works to ensure customer satisfaction. More

Don’t let the “finance specialists” tell you that you have to get 4k worth of service contracts (not a warranty) stuffed into your deal or you won’t get financing it’s not only illegal it also states it have to get 4k worth of service contracts (not a warranty) stuffed into your deal or you won’t get financing it’s not only illegal it also states it right on the service contracts report it to the State of Michigan form (sos-197)that’s what I’m doing , and also expect 80 million text messages because you are on their time they are not on yours.Oh and they doctor the pictures to cover marks/scratches/dents go look at the car in person! More

The dealership is excellent, the employees are professional and work to meet your requests. I highly recommend this dealership. I have visited other dealers and did not receive the same type of cu professional and work to meet your requests. I highly recommend this dealership. I have visited other dealers and did not receive the same type of customer service. More

Zahraa was a dream to work with. She is competent, empathetic, organized, and professional. The new Phone system at the Suburban Collection is not so great. The Service Department She is competent, empathetic, organized, and professional. The new Phone system at the Suburban Collection is not so great. The Service Department gets all the calls by default- I feel bad for them- they handle it with complete professionalism thankfully- but there isn’t an option for an Operator to help a caller find the right person/department. Hopefully this will not be a problem for long. I’m very glad Zahraa was my contact for what I needed to take care of. I look forward to interacting with her again in the future. More

Always willing to help with any inquiries. Service has always been quick and easy as well. Great dealership Service has always been quick and easy as well. Great dealership More

i purchased 2023 Audi R8 from Patrick. great job getting the info and fast response. great job getting the info and fast response. More

Grace answered all my questions about the vehicle she is first class. I enjoyed working with her and recommend her to anyone. I really enjoy my SUV more now that I know how to work everything. Happy to get first class. I enjoyed working with her and recommend her to anyone. I really enjoy my SUV more now that I know how to work everything. Happy to get her she made my experience with the dealership much better then EXPECTED. I will definitely purchase my next vehicle there! More