Audi Farmington Hills

I have listened to Lee play his voicemails on speaker phone mocking customers and using inappropriate language when speaking about potential customers. Gladly drove 45 minutes further to not have to deal phone mocking customers and using inappropriate language when speaking about potential customers. Gladly drove 45 minutes further to not have to deal with these nasty salespeople. More

In my previous review on their website, Jeff Huvaere, General Manager, asked me to email him, same as on this review. He went ahead and deleted his response on the website and never responded to my email General Manager, asked me to email him, same as on this review. He went ahead and deleted his response on the website and never responded to my email. Just as sorry as his buddy Tim Tharp. Jeff, I’m not going away. Grow some! More

Sales manager Tim Tharp is a joke! He will not return your calls. They will take your money and run. After sales service is non existing. Beware! He will not return your calls. They will take your money and run. After sales service is non existing. Beware! More

Lee Sadek was absolutely rude, disgusting, & unprofessional. Very entitled, ignorant, unhelpful and continued to play on his phone as we were speaking to him. Don’t ever work with him or give hi unprofessional. Very entitled, ignorant, unhelpful and continued to play on his phone as we were speaking to him. Don’t ever work with him or give him your business. NASTY customer service. More

Patrick was helpful, professional, and made the car-buying process easy. Highly recommend their service! car-buying process easy. Highly recommend their service! More

Trying to get a sales rep to respond was painful. The cars must be selling themselves. The cars must be selling themselves. More

Have worked with jerron and at least three other service people at suburban Audi over the years with two different cars. Have found them to be sharp, prompt, and friendly, looking out for me even when at ti people at suburban Audi over the years with two different cars. Have found them to be sharp, prompt, and friendly, looking out for me even when at times Audi corporate was not. The service intervals and repairs were done competently and on time, and with at least 20 visits in the last 15 years, I think that's a pretty excellent record. More

Patrick is an extremely attentive salesperson. We purchased 2 vehicles from him in less than a month and our experience was extremely favorable. He is attentive, diligent and responsive on a momen We purchased 2 vehicles from him in less than a month and our experience was extremely favorable. He is attentive, diligent and responsive on a moment’s notice! Will certainly be purchasing more vehicles from him in the coming months. More

I appreciated the buying process and the attention i was given by the used car manager and the General manager. I truly felt that they knew i was serious about making a deal work and they worked to make it given by the used car manager and the General manager. I truly felt that they knew i was serious about making a deal work and they worked to make it happen and we made it happen. Finance was an easy experience with no pressure. If i had to recommend anything, i would recommend to Lee (my salesman) that he takes more care with his customers. He left me wondering where he had gone on several occasions. I had questions for him that he was not available to me to answer at times. The kicker for me that left me a bit miffed was that i had to remove my own plate and install on my new car. When i was ready to go, i had to go back in and ask for my new keys. There was zero excitement from Lee for me coming in and purchasing a $70k corvette. It was just kind of anti-climactic. Having said that, I absolutely love my 2021 Corvette!!! More

I purchased an Audi Q7 on April 18, 2024. I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car n I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car needed service. This was very important to me, since I live approximately 40 miles from the dealership. I called for service, because when I accelerated my steering wheel would vibrate back and forth for 2-3 seconds, and I had no control over the car. It happened 5 times and was extremely unnerving. I talked to Alex and she asked if I used my turned signal. I always do. She asked if I was changing lanes, and yes, 4 out of the 5 times I was. She seemed puzzled and said they would check it out and at that point, I asked for valet. I was informed that it was no longer available. Then I was told if I wanted a loaner vehicle, they would have one for me at the end of October! (This was the last week of August). I found this to be totally unacceptable. She said I should contact my salesperson, and he might be able to get me a loaner sooner. So, I called Patrick Hamama, and explained what was happening with my car. He said he would call me back after he talked to a manager. I never heard back from him. I left several messages over a 3-day period. I was not comfortable driving the car and decided to have it towed to the dealership the following Wednesday. Audi roadside only covers the first 24 miles. I assumed the extra cost of $90. Within a couple hours, I received a text saying my car checked out fine. I called the service department and talked to Jessika. Again, I explained what was happening, and that I was afraid to drive the car. She said there was nothing more she could do, so I asked to speak to the service manager. She said she would ask him to call me. My husband and I both left messages for Jerron the manager, that day and on Thursday and Friday. No return calls. I left my final message around 3:30 on Friday. About 10 minutes later, my husband received a call from Justin, returning the call for Jerron. My husband put him on speaker phone. I told Justin that I was afraid to drive the car, because I didn’t know why the steering wheel started vibrating like it did. Justin said that there was nothing wrong with my car, and that I needed to pick it up. He then started yelling at us, saying that he was going to have the car towed to a repo lot. He said that his service station was not my parking lot and I needed to get it out of there now. I said I wanted to sell the car back to them then, because I was afraid to drive it. I asked him to get me an appraisal. He refused. He told me to call sales. Next I talked to Mickaela in sales. She said she would go over to service and call someone to appraise it. I never heard back from her. On the following Monday morning, I called Audi roadside and had the car towed back to me. I did not have anyone to drive me to the dealership, and I was afraid Justin would have it towed to repo. I was charged $363.57 for the tow. My son started doing some research on this issue, and discovered it was the “lane assist” that was taking control of my car. We watched several You-tube videos and found that I was not the only one disturbed by this feature. My question is, why did no one explain this to me. I talked to Patrick, Alex, Jessika, and Justin. Not one of them explained that this was how the lane assist feature worked. This was not my first Audi, but I never experienced this in the other cars during the 6.5 years I drove them. If one of these “Audi specialists” had taken the 3 minutes to explain this feature to me, and that it could be turned off, my car would not have needed service. So now I am out $453.57 and I think Audi should reimburse me. I suggest they teach their staff the meaning of “customer service.” I am currently in discussions with Audi USA to review this very poorly run dealership. More