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Audi Farmington Hills
Farmington Hills, MI
317 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Audi Farmington Hills.
Professional, certified sales staff - Audi has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Audi dealer in the area - Audi Farmington Hills is the Audi sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located at 37911 Grand River, we make it very easy to get to our facility. Accessing our location from I-696 or I-275 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Audi Farmington Hills is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Audi vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 317 reviews
February 21, 2025
Absolutely the Worst Service Experience – Shady Billing Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindside Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindsided when James attempted to charge me more than what my warranty approved. I immediately requested to speak with a manager regarding the extra charges—yet instead of honoring my request, James went ahead with the repair without my consent. By the time I found out, it was too late. Since I had been dropped off and had no other transportation options, I was effectively forced to pay for unauthorized charges just to get my car back. To make matters worse, I called Audi Pure Protection directly, and they confirmed what I already suspected—this dealership was padding the bill with extra labor hours that are NOT standard. In my 30 years of car ownership, I have never been balanced billed for a warranty-covered repair—until now. Avoid service at this dealership at all costs—you’ve been warned. More
by Lamont
Employees Worked With
James service
February 20, 2025
This place is horrible , no one answers a call management of service and sales can give 2 s***s , i took my car in there last week told be done in 2 days , over a week out and i call for update crickets no o of service and sales can give 2 s***s , i took my car in there last week told be done in 2 days , over a week out and i call for update crickets no one returns a call , place is amateur hour ! Still dont have car back and no one answers ! How the mighty have fallen used to be a great dealership back in the day , i wont ever use this place again! More
by Rbf
Employees Worked With
Jerron and Tim
February 15, 2025
Car is exactly what I wanted. Aaron was very helpful and fun to work with Aaron was very helpful and fun to work with More
by Judithfischer31
February 07, 2025
Great customer service. Answered all my questions thoroughly and promptly. Went out of their way to assist in my purchasing needs. Answered all my questions thoroughly and promptly. Went out of their way to assist in my purchasing needs. More
by ted stager
Employees Worked With
January 29, 2025
This is the best dealership I ever purchased a car from. Mickaela was the best saleswoman I’ve ever dealt with. She is very knowledgeable about the cars and answered any questions I had. I purchased the cat Mickaela was the best saleswoman I’ve ever dealt with. She is very knowledgeable about the cars and answered any questions I had. I purchased the cat from her. After 1 1\2 years I needed service. As the appointment neared I had an unexpected health issued and was going to cancel. Mickaela picked my car and delivered it to my home. That’s after purchase service. The service department is very good and makes sure you are satisfied. More
by harrypatsalis
January 24, 2025
They were on time for my appointment and had the car ready for me. Test drove the car and was given all the information I Requested. Explained all the paperwork to my understanding. They cleaned the car ready for me. Test drove the car and was given all the information I Requested. Explained all the paperwork to my understanding. They cleaned the car and assisted with transferring my personal items from the traded car. Very professional and personable. More
by hendo120
Employees Worked With
January 03, 2025
The process was long. We received 1 key. My gas tank was not filled up. We received 1 key. My gas tank was not filled up. More
by Deanna
Employees Worked With
December 30, 2024
Follow up with this dealership was difficult. Getting specific information about a specific vehicle was more difficult. I was repeatedly steered toward vehicles I was uninterested in buying. Why Getting specific information about a specific vehicle was more difficult. I was repeatedly steered toward vehicles I was uninterested in buying. Why is this process so difficult. Never received a response from Tim. More
by Kerry0618
December 13, 2024
I have listened to Lee play his voicemails on speaker phone mocking customers and using inappropriate language when speaking about potential customers. Gladly drove 45 minutes further to not have to deal phone mocking customers and using inappropriate language when speaking about potential customers. Gladly drove 45 minutes further to not have to deal with these nasty salespeople. More
by J.S
Employees Worked With
Lee Sadek
