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Audi Fall River

Fall River, MA

4.7
1,734 Reviews

80 William S Canning Blvd

Fall River, MA

02721

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Showing 1,734 reviews

April 19, 2022

Friendly staff that works to get your vehicle ready and right. My car is always clean when its returned More

by JOSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
April 18, 2022

Easy to deal with and very upfront in what expectations and options were both now and going forward More

by JAMIEQUINN
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hank Alberti
April 15, 2022

Mattie Volkswagen has a great group of salespeople who listen carefully to the needs of the customer. They make the car buying experience enjoyable. I recently purchased a 2021 Jetta and am very pleased w More

by studyk5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tartaglione, Dwight Coblazo, Ryan Dalomba
April 15, 2022

Very satisfied. Made an appointment they got me in within a reasonable amount of time kept in touch throughout the service and called when it was time to pick up for More

by BEAN12562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Alberti
April 14, 2022

Excellent service all around. I had an appointment my service was taken care of within the hour of my set appointment time More

by SUEDE465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Alberti
April 14, 2022

Normally when the oils is changed in our Touareg Tdi at Mattie imports the oil level is maintained at the max/full mark when we get it with a fresh oil change. This time It came back clean inside and out More

by DLATUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Massey
Apr 14, 2022 -

Audi Fall River responded

Good Afternoon Dennis Ray from Mattie Imports Service Dept. First i like to Thank You for take time out of your day to fill out Vw survey as your feed back is important to us. im sorry that oil level was low as with TDI we dont see any oil consumption issue unless there was a leak and tech didnt notice any leaks, and with TDI it takes about 8-9 qrts of oil, please if you havent added oil stop by and we will check it out for you and top off Looking at scores your issue was Sorry that we didnt meet your expectations if there is any other issue that may come up please feel free to contact me phone call 508.638.5555 or email ray.massey@mattieimports.com Thank You for you time Ray

Apr 14, 2022 -

DLATUCH responded

Thank you for you very speedy response. I have been pleased with all of your services in the past. I am sure you will be able to take care of this. If there is indeed an issue I am sure you will resolve it and I’ll stop by Monday. There are no leaks or evidence of a oil leak. The Touareg does have almost 100k miles and ever since it got the emissions update it has used 1 quart in between oil changes and that is understandable but starting off a quart low (based on the digital oil measuring level in the cars computer radio/system). Again, thanks for your speedy response and I know Raynwill make This right.

April 14, 2022

The person I spoke with when I arrived was very pleasant. Told me how long it would take for my repairs. Repairs were done efficiently and my car was clean More

by CPARISI52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Massey
April 12, 2022

Nice people, great waiting area, good prices, professional service. I would definitely recommend to anyone! More

by BENDOM2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
April 11, 2022

Very thorough in describing the service needed and provided consistent updates throughout the day. Very helpful overall. More

by sbrum1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
April 11, 2022

This was a great experience, all involved were very helpful and delivery my new Audi Q5 was wonderful. Thank you to Dwight for all the great advice before coming to Mattie, a big Thank you to a Shawn More

by LAVROSE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey, Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty, Dwight Coblazo
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