Audi Fall River

Audi Fall River responded

Good Morning Lisa Ray from Mattie Imports Service Dept. Looking at your issue with check engine light and oil consumption i understand your frustration with the 2014 A4, but as vehicle is outside any warranty guidelines with over 150k miles Audi of America declined and goodwill help and is no way doing a repair with out customers approval as vehicle is well outside warranty guidelines by over 100k miles and i did explain all issue with Stephen about vehicle having no compression due to timing issue and repairs process and what we would do during timing repairs to check oil consumption issue. and discount that i could do would been 10% off repairs. Sorry that we didnt meet your expectations if there is any other issue that may come up please feel free to contact me phone call 508.638.5555 or email ray.massey@mattieimports.com Thank You for you time Ray

Audi Fall River responded

Good Morning Ray from Mattie Imports Service Dept. First i like to Thank You for take time out of your day to fill out Vw/Audi survey as your feed back is important to us. and as i explained that so when the was here we did do the transmission fluid change Drain and refill of transmission, we dont drop transmission pan to do the service so the transmission pan gasket wasnt replaced with that service do that service we remove drain plugs and drain out fluid and then refill using transmission fill tool to add fluid. Sorry that we didnt meet your expectations if there is any other issue that may come up please feel free to contact me phone call 508.638.5555 or email ray.massey@mattieimports.com Thank You for you time Ray

Audi Fall River responded

Good Morning Ray from Mattie Imports Service Dept. First i like to Thank You for take time out of your day to fill out Vw/Audi survey as your feed back is important to us. understanding that your time is valuable we attempt to get all vehicle in and out the shop in a timely manner as some repairs or service may differ and take longer than others and the tech would clean engine best possible as we dont wash engine down due to all electrical wiring/items also if there is extreme about we use a de-greaser to clean and would have customer return at a time that works for them to clean, Sorry that we didnt meet your expectations if there is any other issue that may come up please feel free to contact me phone call 508.638.5555 or email ray.massey@mattieimports.com Thank You for you time Ray