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Audi Fall River

Fall River, MA

4.7
1,734 Reviews

80 William S Canning Blvd

Fall River, MA

02721

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Showing 1,734 reviews

June 08, 2021

Great service, very professional but I had to wait about 10-15 minutes to drop off my keys, maybe more service desk staff to deal with quick transactions. Joe was working on a large $4k cash transaction and More

by DANHODES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
June 07, 2021

Service department was excellent during my visit. (Jason !) Good explanation of work that needed to be done. Timely updates. Loaner car was a BIG help as I had no other transportion. Service coupon was a gr More

by SHIRSHLAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Costa, Lori Bertoldo
June 07, 2021

They are terrible to deal with very disrespectful towards customers if could give them a zero I would horrible experience terrible service dept. Bad business More

by DONOTSERVICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Massey, Jason Costa, Joe Chaves, Justin Reis, Aaron Frazier
Jun 22, 2021 -

Audi Fall River responded

Good Afternoon Ray from Mattie Imports Service Dept. First i like to Thank You for take time out of your day to fill out Vw survey as your feed back is important to us. Sorry that we didnt meet your expectations and we try to address and correct all customer issue within a timely manner and treat every customer with utmost respect we like to try and resolve any issue you have please feel free to contact me phone call 508.638.5555 or email ray.massey@mattieimports.com Thank You for you time Ray

June 07, 2021

I've been a loyal customer of Mattie for over 2 years and they have been great with servicing my car. Joe is always so pleasant and helpful with everything! I was able to use the shuttle service and they dro More

by ashhurd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
June 07, 2021

The whole process was easy, painless and Aiden took care of me every step of the way. As a single older woman I was treated with honor and respect—which is not something I can say for other dealerships. I More

by RENIAPLATT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tartaglione, Dwight Coblazo, Aiden Rezendes
June 05, 2021

Very pleased with my experience at Matti. The great dealing with my concerns regarding the windshield replacement that was needed. Joe was outstanding in walking me through the process at drop off and More

by JCAREY112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
June 05, 2021

Today I picked up my 2018 Subaru WRX Ryan was my sales person by far best experience I had at a car dealership he just made things happen and soon as you know it we got a deal done. Rick the GM was also f More

by kteixeira112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sullivan, Tom Wallentin, Dwight Coblazo, Ryan Dalomba
June 03, 2021

They did a great job!!!!!!!! Would highly recommend this place. The employee's were extremely helpful. Great place to get your vehicle serviced. Thank you More

by MALACHIPHOENIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey, Jason Costa, Joe Chaves, Justin Reis, Aaron Frazier
June 03, 2021

Rick and Joe and staff were great. My car had a bunch of recalls. they gave me a loaner car, which made life easier that day. I also purchased Floor mats, Sun shade and New keys for my car. They fixed my ca More

by PHILLIPSCONN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves, Bob Moniz, Chris Reis, Ross St. Laurent
June 03, 2021

We were welcomed within a minute of entering the building , and shown to an office to await our sales person who arrived minutes later. I was unsure which auto I wanted and my sales person was extremely help More

by VGRAHAM129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden Resendes, Rick Sullivan, Jonathan Tartaglione, Aiden Rezendes
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