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Audi Fall River

Fall River, MA

4.7
1,734 Reviews

80 William S Canning Blvd

Fall River, MA

02721

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Showing 1,734 reviews

May 20, 2022

All issues seem to blamed on computers and they can’t fix computers. I have had multiple issues with window one touch not functioning, rear hatch not closing, key fob not unlocking doors. When unlock on the More

by PLANGFIELD
Recommend Dealer
No
Employees Worked With
Ray Massey
May 20, 2022 -

Audi Fall River responded

Good Morning Paul Ray from Mattie Imports Service Dept. First i like to Thank You for take time out of your day to fill out Vw/Audi survey as your feed back is important to us. Vw/Audi seeing scores that are less than "5" or a "NO" is a issue and want us to resolve any issue that you may have with the dealerships as quickly as possible. I understand that there are multiple computer systems in the vehicle and slight glitches in there systems and some tiem when come in the shop issue may not be present if there are still electrical issue going on with the Audi A4 we would like to address it for you Sorry that we didnt meet your expectations if there is any other issue that may come up please feel free to contact me phone call 508.638.5555 or email ray.massey@mattieimports.com Thank You for you time Ray

May 19, 2022

Aiden Rezendes was my Salesperson and was extremely honest and helpful during the whole buying process. More

by JOHN.SINNOTT
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tartaglione, Aiden Rezendes
May 19, 2022

I couldn't be happier with my experience with Aiden and Jon. Both went above and beyond to answer my questions and find the right car for me, but the best part was their no pressure approach and honesty. T More

by Savedmoss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tartaglione, Aiden Rezendes
May 19, 2022

Great service! Friendly atmosphere. I’m not sure of the name of person in the service department who helped me, but he was professional and answered my questions. U More

by GARCOUETTE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey, Shawn Haggarty
May 20, 2022 -

Audi Fall River responded

Good Morning Ray from Mattie Imports Service Dept. First i like to Thank You for take time out of your day to fill out Vw/Audi survey as your feed back is important to us. Vw/Audi seeing scores that are less than "3" they see this as a issue and want us to resolve any issue that you may have with the dealerships as quickly as possible. i see that your review states that we met all your expectations and if so you can modify you Star rating please feel free to contact me phone call 508.638.5555 or email ray.massey@mattieimports.com Thank You for you time Ray

May 18, 2022

Too long waiting for oil change missed dr appointment too many appointments made for same time like a drs office not acceptable More

by BORGESAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves, Chris Hillier
May 17, 2022

Outstanding! Shawn and Rick were wonderful and very helpful when choosing the right Audi for our family. More

by Tony Luongo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Shawn Haggarty
May 16, 2022

Very professional and thorough. The waiting room was nice with free food and drinks. Friendly staff too. More

by nj86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
May 16, 2022

As an out of state buyer, I can say that the Mattie team made the buying process efficient and seamless for my Audi e-tron. Being out of town, I ended up working with Shawn, Tom, Dwight and Jon throughout t More

by felix.boachie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sullivan, Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty, Dwight Coblazo
May 15, 2022

Excellent service as always free wifi fully stocked snacks and refreshments and sometimes will wash and vacuum the vehicle before returning it to you. More

by ELUMINATION23579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey, Joe Chaves, Justin Reis, Aaron Frazier, Chris Reis, Ross St. Laurent, Lori Bertoldo, Chris Hillier
May 14, 2022

Arrive done on time and and cleaned car. Friendly fokes at service area. Always feel get great service More

by MCOUPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey, Joe Chaves
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