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Audi Fall River
Fall River, MA
1,734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 10, 2021
I was told my oil change and service maintenance would take one hour but it took over 2. I ended up being late to another appointment. If it was going to take that long, they should have just said that fr take one hour but it took over 2. I ended up being late to another appointment. If it was going to take that long, they should have just said that from the beginning so I could change my plans for the day. More
by LC9999
Verified CustomerEmployees Worked With
N/a
August 10, 2021
Joe is very personable and informative. Kept us informed of schedule of repairs and what was being done. Had car in and out in a very timely manner. of schedule of repairs and what was being done. Had car in and out in a very timely manner. More
by THEWHITS1
Employees Worked With
Joe Chaves
August 05, 2021
Ray was fantastic. Knowledgeable and very customer friendly. Made things happen quickly for me in a time crunch while trying to pass state inspection in a few days. friendly. Made things happen quickly for me in a time crunch while trying to pass state inspection in a few days. More
by THOMAS.CUSHING
Employees Worked With
Ray Massey, Joe Chaves
August 05, 2021
I got my car serviced for an oil change and a general check up. I enjoyed my visit the only thing negative to say was that I thought my while car would be vacuumed but only the front matts were cleaned. check up. I enjoyed my visit the only thing negative to say was that I thought my while car would be vacuumed but only the front matts were cleaned. i just se back from a road trip so I was hoping it would be cleaned. Other than that service was great. I'll definitely be back. More
by JENNIFER.WHITMAN1979
Employees Worked With
Ray Massey
August 04, 2021
Friendly courteous phone conversation with service department. I spoke with Ray about getting my VW Tiguan in for service and we discussed the service needed. department. I spoke with Ray about getting my VW Tiguan in for service and we discussed the service needed. More
by peggy-cabral
Employees Worked With
Ray Massey, Jason Costa
August 03, 2021
Ray took the time to explain the needed service based on car age vs milage. Only 12000 miles on a 2015 car. The service was prompt, waiting area clean and comfy and car cleaned. car age vs milage. Only 12000 miles on a 2015 car. The service was prompt, waiting area clean and comfy and car cleaned. More
by Rick
Employees Worked With
Ray Massey
August 03, 2021
Ray was excellent Kept the appointment time as Ray was excellent Kept the appointment time as promised Matti imports is always top notch Ladies in the office were very friendly to deal with Ray was excellent Kept the appointment time as promised Matti imports is always top notch Ladies in the office were very friendly to deal with More
by roy
Employees Worked With
Wendy Bento, Ray Massey
August 03, 2021
I’m writing this review in regards to my car having poor full service due to a hack of a oil change I bought the car on June 5th and put 4,047 miles and my car should have been due at 5,000 miles. Today I h full service due to a hack of a oil change I bought the car on June 5th and put 4,047 miles and my car should have been due at 5,000 miles. Today I had my check engine light go on and took it too a mechanic and the dip stick was dry and they only took out a quart of oil out of the car. Not to mention the sticker on my windshield from this dealership said next oil change 63,700 miles and they put the wrong oil filter after I stated this all the the service advisor they put the Sti filter instead of the wrx. And he told me they looked up the Vin number for that I guess your tech didn’t do that Ray. I’m not putting the blame on the service advisor but I didn’t appreciate being talked too like I didn’t know what I was talking about either. He kept telling me as you know synthetic oil is all different some cars is 5,000 miles some are 7,000 miles and stated to him I understand that but my car is at 4,047 miles I put on so what’s the answer to that. I will contact this dealership about this matter I have the filter and sticker because if I wasn’t one to be on top of my car I would have ruined my engine due to their actions and poor full service. More
by kteixeira112
Employees Worked With
Ray Massey
August 03, 2021
It was an easy drop off. Mattie provided drinks and snacks. Got some reading done and presto the car was ready. A great job by the entire staff. snacks. Got some reading done and presto the car was ready. A great job by the entire staff. More
by ride5191
Employees Worked With
Joe Chaves
