Audi Fall River

The staff was friendly, professional and diagnosed the problem, fixed the problem as efficiently as possible. Getting a courtesy car was a problem, but understandable. I would bring my my vehicle back problem, fixed the problem as efficiently as possible. Getting a courtesy car was a problem, but understandable. I would bring my my vehicle back. I was satisfied with my experience. More

Fantastic service! Brought my wife’s VW in for a recall. Got an appointment, quick and easy. Ray and Joe are always courteous and friendly. They know who we are, and what we need. Dropped off the car one ev Got an appointment, quick and easy. Ray and Joe are always courteous and friendly. They know who we are, and what we need. Dropped off the car one evening early, because of household logistics with just one car, in a two-car household. Called the next day, to see if maybe Mattie Service could fit the car in, one-day early for the recall work. Joe gets on the phone and says: “It’s done. Drop by, and pick ‘er up whenever it’s convenient.” WOW! Stopped by that evening with my wife, Joe brought the car around - like valet parking! She got in and headed home. Joe and I talked, for a bit, about manual/stick-shift transmissions and classic cars, and how he was gonna teach his son to drive a stick-shift/manual. I said I heard a story on the radio. Guy on the radio was saying, if you wanna learn, from scratch, to drive a car with a manual - what used to be called a standard - transmission, the only/best way to learn, is to go put and buy a car with a manual transmission. Joe and I both thought that was a great idea. What a nice man! What absolutely superlative customer service! My wife’s not looking to replace her 2013 turbo-charged, New Beetle any time soon. She owned a VW Cabriolet for the longest time, and a 2000 New Beetle, after that. But, when we go shopping for her next VW, Mattie Imports is where we’re gonna go. Thanks, Mattie Imports! Thanks, Joe! More

Mattie Imports is such a special dealership as everybody is so friendly, and helpful. All of the employees say hello, and know the customer by name, which allows people to feel comfortable and welcomed. Th is so friendly, and helpful. All of the employees say hello, and know the customer by name, which allows people to feel comfortable and welcomed. The atmosphere is one of a family, where the staff cares about the customer. For these reasons, Mattie Imports is a fine dealership. More

Counter specialist was very attentive and easy to understand all directions on writing and pleasant to work with. Inform all the car needs work done understand all directions on writing and pleasant to work with. Inform all the car needs work done More

With the VW coupon the service cost was half but the best part of going there is the helpful staff. Going beyond normal to ensure you have a positive experience. My car was ready and washed when they said i part of going there is the helpful staff. Going beyond normal to ensure you have a positive experience. My car was ready and washed when they said it would be. Thanks guys! More

Mattie did a great job diagnosing the issue with my VW and they provided excellent communication with me about what they were doing to repair it. and they provided excellent communication with me about what they were doing to repair it. More

Great service! They are upfront about the car issues and honest about pricing. I got my car back clean with no more problems. Very professional honest about pricing. I got my car back clean with no more problems. Very professional More

Was very satisfied to find out when I dropped off vehicle for its 50k mile service….that the previous owner had purchased a service contract….and the service was not going to cost me anything….I never would for its 50k mile service….that the previous owner had purchased a service contract….and the service was not going to cost me anything….I never would have known…so needless to say the professionalism and courteous service staff went above and beyond on my behalf…. More