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Audi Fall River

Fall River, MA

4.7
1,734 Reviews

80 William S Canning Blvd

Fall River, MA

02721

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Showing 1,734 reviews

August 25, 2021

Don’t be fooled by the small shop and lack of new Audi store steel & glass experience. The shop while small, and yes busy, knows their stuff. Audi family who have had experience with many of the dealers w More

by SashaBer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
August 25, 2021

Clean, pleasant staff, listen to my concerns about my car ,explained systems that I wasn't formula with ... My wait time was ALITTLE long ..but I was escorted to the massage chair that I relaxed on for More

by PABBEYDENNIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross St. Laurent, Ryan Dalomba
August 25, 2021

Excellent sales including discussions on what vehicle had and did’t have. ContrSted to other VW models. Quick follow up. Thorough and complete delivery process More

by TLINDVALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty
August 23, 2021

I like the dealership. I have been a customer since 2016. They provide great service; staff is knowledgeable and responsive. However this survey is annoying. More

by DENISEMJORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
August 23, 2021

Our sales person Ryan was very knowledgeable, kind and patient while we tried to make a decision. We never felt pressured and enjoyed our experience! Tom, the financial guy, was also very helpful in helpi More

by KIMJIMGONCALO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Ryan Dalomba
August 23, 2021

Great team great service Very helpful and easy process Great team great service Very helpful and easy process The financing with Tom was quick and painless Service and sales worked great together T More

by WEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom , Rick Sullivan, Jonathan Tartaglione, Aiden Rezendes
August 22, 2021

I am very pleased with the service I receive every time I go to Mattie ‘s . They replaced the battery in my key fob with no charge and they fit me in to their schedule for a flat tire replacement. I didn’t r More

by joanreilly1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
August 22, 2021

Made a service appt online, (1.5 weeks prior to schedule date) to have new AO tire mounted. Showed up for appt and service rep said they didn’t have the tire! Had to reschedule. That should not happen. Some More

by BJLEMISH
Recommend Dealer
No
Employees Worked With
Ray Massey
Sep 21, 2021 -

Audi Fall River responded

BJLemish, Thank you for your review and you are 100% correct. Like you we are at the mercy of our suppliers and can never 100% assure you they will have what we need in stock. What I can tell you is that once your car was at our facility we went in search of what we needed immediately to all our alternate supplies where we eventually found the part we needed for your car. I assure you that we prefer to get you exactly what you need versus settling for an aftermarket part and not give you the quality product you deserve on your car. Please feel free to reach out to Ray Massey our Service Manager at (508) 678-5555 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

August 21, 2021

Great visit. Service person was professional, explained services to be performed and answered questions in detail. Washing and vacuuming car after servicing is alway a huge plus. Waiting area could use More

by YOMNEVETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
August 21, 2021

Best experience I’ve ever had at a car dealership! Super friendly staff! From the minute I made contact with dealership to the day I walked in! More

by JAMESPRUETT03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty, Dwight Coblazo
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