Back

Audi Fall River

Fall River, MA

4.7
1,734 Reviews

80 William S Canning Blvd

Fall River, MA

02721

Directions

By Type

Showing 1,734 reviews

August 30, 2021

I had an expensive issue that was a VW problem I had dealt with 18 months earlier and they dealt with VW to got it covered. More

by JEFFBERRY5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey, Joe Chaves
August 30, 2021

Very impressed with the service staff. Efficient, knowledgeable honest service that is reliable. Easy to schedule service, all questions and concerns addressed. Complete confidence in the maintenance More

by Karen B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
August 28, 2021

I was pleased with the service of my car along with the customer service from the employees. It did take longer than i expected but they were busy so there’s not much I can do about that. More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves, Justin Reis, Chris Reis
August 28, 2021

Came in for a recall and was given an estimated time for updates to be complete. Service was done within that time. Nice people, too! More

by MAHERN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
August 28, 2021

Great job car was in and out in timely fashion, Ray helped me get the service I needed for my atlas that other places were lacking. More

by AtlasR_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
Aug 28, 2021 -

AtlasR_ responded

Thank you

August 26, 2021

The service it was great like always i been going there for like more than 5 years and never had a issue or a problem after i have get the service More

by jgarciam310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
August 26, 2021

It should not take over 1 1/2 hours to change oil and rotate tires arrived at 1:45 my wife left at 3:20 More

by LIGIAOLIVEIRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Costa
Sep 21, 2021 -

Audi Fall River responded

Ligia Oliveira Thank you for your review. I’m sorry to hear you had a frustrating experience. We are not making excuses but some things are beyond our control and I assure you that we did everything in our power to provide you with the best and quality service you need on your car. If it took a little longer it is more than likely to provide your vehicle with the services in need including washing it and making sure it was safe when it left our facility. We do provide you a van service to bring you home if you wish not to wait in our facility which I am sure you are aware of. Please feel free to reach out to Ray Massey our Service Manager at (508) 678-5555 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

August 26, 2021

Super friendly service reps. Explained the service performed. Shuttle service appreciated. I would have looked at a 2022 Q5 but no inventory. Maybe next visit. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
August 26, 2021

Glad for this opportunity to share such a positive experience I had with your shuttle driver. I didn’t catch his name but he was very courteous and prompt when he gave me rides to and from Mattie’s. H More

by Kathy Labrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your shuttle driver, Ray Massey
August 26, 2021

Advisor was super helpful and explained issues and remedy to us. Joe is great and would highly recommend him and Mattie for any service or sales. More

by THEWHITS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
...
36
...