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Audi Fall River
Fall River, MA
1,734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 10, 2021
Excellent service department with a wonderful staff. We were treated with professionalism and the utmost courtesy. We have been a longtime customer of Mattie Imports. were treated with professionalism and the utmost courtesy. We have been a longtime customer of Mattie Imports. More
by WEMATTSON
Verified CustomerEmployees Worked With
Joe Chaves
September 10, 2021
I was not impressed with the service .I was told that my I was not impressed with the service . I was told that my car was going to be washed and vacuumed inside and I waited for the service and nothing was I was not impressed with the service . I was told that my car was going to be washed and vacuumed inside and I waited for the service and nothing was done . For a 75k car I should have deserved this. More
by Rosajaigrejas
Employees Worked With
Ryan Dalomba
September 10, 2021
Horrible experience after verifying the price before pick up they tried to charge me more very disappointed in service Went back on the price they quoted me. up they tried to charge me more very disappointed in service Went back on the price they quoted me. More
by Kimmonteiro74
Employees Worked With
Tim
September 10, 2021
Ray at Mattie provided excellent customer support. Another dealer in NY advised us to change our rotors - car gas only 22 thousand miles on it. Ray took a look and advised us to wait another 10k as t Another dealer in NY advised us to change our rotors - car gas only 22 thousand miles on it. Ray took a look and advised us to wait another 10k as they are hardly worn. I appreciated the honesty. Meanwhile, I had a low tire pressure light on and he found a nail in my tire. Fixed that and washed the car in under an hour. I am a super happy customer! More
by JoanDe
Employees Worked With
Ray Massey
September 10, 2021
Ray & Joe in the service department were extremely helpful in assisting me with the repairs to my A8. They saved me A LOT of money by guiding me to Audi corporate for financial assistance assistance helpful in assisting me with the repairs to my A8. They saved me A LOT of money by guiding me to Audi corporate for financial assistance assistance replacing my turbos. Thank you both-it is very much appreciated! More
by Ka
Employees Worked With
Ray Massey, Joe Chaves
September 10, 2021
The service department is exceptional. They are very knowledgeable, respectful and conscious of a client’s time. I would not hesitate to recommend them to others. knowledgeable, respectful and conscious of a client’s time. I would not hesitate to recommend them to others. More
by CHAPPY125
Employees Worked With
Ray Massey
September 09, 2021
Prompt service. Kept me informed about the status of the work during the day. Text message system for communication works well. Work completed on time and to my satisfaction. work during the day. Text message system for communication works well. Work completed on time and to my satisfaction. More
by DJADYMECKINO
Employees Worked With
Ray Massey
September 09, 2021
Very upset with that quality of service I received. Upon receding my car and the post service report it was obvious my service was rushed. After discussing my concerns with the customer service staff I receding my car and the post service report it was obvious my service was rushed. After discussing my concerns with the customer service staff I was pretty much told that it was not their fault. My family and I have purchased three cars from this dealership and have remained loyal customers. After my recent service we will not be returning to Mattie Imports anymore. More
by ALEXBARRACHINALONG
Employees Worked With
Jason Costa
September 09, 2021
Pretty straightforward. Took my car in for an oil change and a diagnostic regarding road noise. They completed the oil change and the diagnostic. Friendly staff. and a diagnostic regarding road noise. They completed the oil change and the diagnostic. Friendly staff. More
by PSeedholm
Employees Worked With
Joe Chaves
