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Audi Fall River

Fall River, MA

4.7
1,734 Reviews

80 William S Canning Blvd

Fall River, MA

02721

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Showing 1,734 reviews

October 11, 2021

As first time car buyers we felt confident every step of As first time car buyers we felt confident every step of the way and knew Ryan was looking out for us from the moment we met him. We came in to test More

by Mbekemeier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Ryan Dalomba
October 08, 2021

Mattie Imports is the best! I went there with a dream car in mind and they took the best care of me in making sure i got exactly what I wanted! More

by ACAPPALLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sullivan, Tom Wallentin, Jonathan Tartaglione, Aiden Rezendes
October 08, 2021

This process was Very easy and professional. They are always a delight to work with at Mattie More

by MHOLLENBECK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
October 07, 2021

Waited almost 2 hours for an oil change. Staff are friendly and courteous. Did not like the wait but overall I would recommend going to Mattie Imports. More

by anreis87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
October 07, 2021

Great work. Service Advisor Joe Chaves professional caring and knowledgeable. Quality work always completed on time More

by MWN1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
October 07, 2021

Top notch Everyone was very polite and informative Even thing was done in a timely manner. Thanks More

by RON.SAVARIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
October 07, 2021

They lack true customer service unless you're buying an $80,000 Audi, poor communication More

by Kathie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Sullivan, Jonathan Tartaglione, Ryan Dalomba
Oct 14, 2021 -

Audi Fall River responded

Thank you for your feedback. We need to understand more about your experience. I am 100% sure there must have been a misunderstanding. You were working with the best customer service representative in our business. His reputation has been stellar and he has never ever received a negative review. We would like to discuss your experience further to understand how it caused you to post this on social media before we even heard about your experience. Will you give us that chance to discuss? You can reach us at (508) 678-555 and ask for Jon Tartaglione the Sales Manager or Rick Sullivan the General Manager.

October 06, 2021

Mattie Volks has an excellent service department. I’ve been there two times this year to get little thongs fixed and both times were great. More

by JoanDe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
October 06, 2021

Good experience for service performed. Less impressed with facility and amenities and offering of loaner cars or pickup service More

by BAMARTIN913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
October 06, 2021

The staff was friendly and knowledgeable. From start to finish this was a positive experience. More

by Pdxkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
Oct 06, 2021 -

Pdxkim responded

Great

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