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Audi Fall River

Fall River, MA

4.7
1,734 Reviews

80 William S Canning Blvd

Fall River, MA

02721

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Showing 1,734 reviews

November 10, 2021

With current market shortages and ever dealer trying to charge over MSRP for cars Mattie Imports was not these guys are quick but helpful Once I knew I wanted a car I was in a new car in less then 24hr More

by SEANPMURPHY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Chris Clark, Dwight Coblazo
November 10, 2021

Always a good experience. Friendly employees and the car is always nice and clean when I get it back! More

by STACYQ110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Bertoldo, Hank Alberti
November 08, 2021

Unfortunately not their best work. Splash guard removed to replace starter and change oil fell off on the way home. Promised to unlock radio and reprogram windows after disconnecting battery, but forgot. More

by BRAPERIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Frazier, Hank Alberti
November 06, 2021

The people were very helpfull and friendly. The service was great, I will be going back! More

by TPIGODDARDJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
November 05, 2021

We were extremely pleased with the way our issue was dealt with; it turned out to be a warranteed repair, which was resolved efficiently. Very happy with entire staff More

by HOPESTER8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hank Alberti
November 03, 2021

Services are way over priced. They recommend unnecessary work. I usually chose other mechanics post diagnosis to make sure the repairs are necessary. I really only use Audi if it is a need to have situati More

by SARAH.B.LAMOTHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hank Alberti
Dec 09, 2021 -

Audi Fall River responded

Thank you for your feedback Sarah. All Mattie Technicians are Volkswagen and Audi Certified. They only recommend work based on the criteria required by Volkswagen or Audi Manufactures. When we present these recommendations we ask if you have any questions and you are free to ask us why we have offered these recommendations. If you need further explanation we can invite you to see the actual issues with why we need to offer those recommendations. Mattie Service would never perform any procedures until you have agreed and outlined that you wish to move forward. Agreeing to repairs and cost. You can also refuse which I am sure you did and that is of course ok with procedure. Our job is to always make you aware of the recommended services and maintenance needed to properly have your car perform to best performance and under all safety conditions. Should you wish to discuss further, you can reach out to me directly. Ray Massey Service Manager 508 678 5555

November 02, 2021

Did a great job was pleased with the service on time called when job was done More

by BARBRAPPERREIRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey, Justin Reis, Aaron Frazier, Hank Alberti
November 02, 2021

I brought my 2013 Passet to have them replace my Heater Core, again as the first visit the techs and service was top rated A+ service. The pricing was very reasonable as well. I know all future service wil More

by DONNALEATHEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Massey
November 01, 2021

This was a great buying decision. I left very satisfied with no questions. My sales associate Ryan Dalomba was excellent. I would refer anyone who is in the market for an Audi or VW to visit this Family R More

by Job Roach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dalomba
November 01, 2021

I love my Audi Q5. Everyone at Mattie Imports were warm and friendly. Purchasing this vehicle was a wonderful experience. I couldn’t believe it when Chris said I could take the car home that day. Chris, More

by cjross@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sullivan, Tom Wallentin, Lori Bertoldo, Jonathan Tartaglione, Chris Clark, Dwight Coblazo
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