Audi Fall River

Excellent Experience I knew exactly what I wanted to buy before I arrived and thought I would be pressured to purchase a car I didn't. The sales associate Ryan did an ama I knew exactly what I wanted to buy before I arrived and thought I would be pressured to purchase a car I didn't. The sales associate Ryan did an amazing job in making sure my monthly payments would be around my budget and it was! Thanks to him I purchase my very first brand new Jetta GLI! More

Kevin Hennessey was my salesman and I reccommend him. For the most part everybody was very professional and courteous at Mattie Imports. My salesman, Kevin Hennessey was knowledgeable and honest. We are b For the most part everybody was very professional and courteous at Mattie Imports. My salesman, Kevin Hennessey was knowledgeable and honest. We are both Air Force Veterans, and we hit it off right away. I didn’t care for the sales manager, but Kevin acted as a peacekeeper and did what it took to put me in the car that I wanted; at a price that I thought was fair. He answers his phone, and returns calls. I wanted to get my new vehicle inspected at my own mechanic, and Kevin arranged for me to receive a check for $35 to cover the inspection once I gave him a copy of the receipt. If not, I would have had to get it inspected at their garage and I never think that that’s a good idea. Their” Documentation Fee” is $299 and printed on the invoice/sales agreement. Fair enough, but you might want to take that into consideration when you negotiate a price for the car you like, or as I did, for my trade-in. I’d recommend Mattie Imports to a friend/family member. Everything went pretty smooth and they gave me the feeling that they really care about their customers, which I’ve found isn’t always the case with other dealers. More

New Car Purchase I recently worked with Shawn Haggerty on the purchase of a New Jetta TDI. This is my second Jetta purchase in a year form Mattie and both have been gr I recently worked with Shawn Haggerty on the purchase of a New Jetta TDI. This is my second Jetta purchase in a year form Mattie and both have been great. My new Jetta has really loud tires and you would think you would have top haggle with the dealer to address it. Roy Medeiros in Service called me right away after receiving my email and stayed late the day after I purchased the car to take a test drive with me and assured me they will replace the tires if needed after the initial 5000 mile break in period. What I love about Mattie is they have great customer service after the purchase and you know they will back their cars. More

St. Patty's Day Delivery - 2015 Jetta SE This is the second purchase in two months at Mattie Imports. Purchased a company vehicle in January and was so pleased with Shawn Haggarty and his te This is the second purchase in two months at Mattie Imports. Purchased a company vehicle in January and was so pleased with Shawn Haggarty and his team at Mattie Imports that when it came time to purchase a family vehicle I returned to see Shawn at Mattie. The negotiations on price was no nonense and straightforward. Mattie advertizes the best prices for VW's in the area. Both vehicles were detailed and ready for delivery as promised by Shawn. At delivery Shawn took the time to explain all the functionality of the VW and answered all of my questions. He really knows the VW's. No question was left unanswered. Also at deliver Shawn walked me to the service counter to introduce me to the Service Advisor and scheduled my first 10,000 service appointment. I received a phone call the following day from Shawn to see how I liked the Jetta and if I had any questions. He really cared that I was satisfied with my purchase. Then in the mail I received a thank you note from Shawn with his business card. Shawn and Mattie also send me several e-mails to check in with me on the purchase as well as provide VW videos on some of the features of the Jetta. I have purchased vehicles from dealerships for over 30 years and this by far was the best experience ever. Plan to have my Jetta service at Mattie. THANK YOU! More

Recommend I was pleased with my experience with Mattie. My sales rep, Ryan Loura was extemely thorough, knowledgable and helpful during my process of testing, e I was pleased with my experience with Mattie. My sales rep, Ryan Loura was extemely thorough, knowledgable and helpful during my process of testing, evaluating and finally deciding on the Audi Q3. I never felt pressured and Ryan was great with following up with me on options, and availability. Very happy with the vehicle-my first Luxury car...is truly a luxury. I recommend Mattie and the expertise of sales rep Ryan Loura. Christine More

Professional, Helpful & Firnedly Service We had an excellent experience at Mattie Imports. We walked in to look at the 2015 Audi Q5 and, through the professional and personable assistance of We had an excellent experience at Mattie Imports. We walked in to look at the 2015 Audi Q5 and, through the professional and personable assistance of Sales Associate Ryan Loura, including an entertaining test drive and a though review of the vehicle's many fine features, we purchased and drove the new Q5 home the same day. We also appreciated the help of the other Mattie team members in sales and finance, Shawn Haggarty and Stephen Chase, who enhanced our trade-in and buying process. I can honestly say this was the best vehicle purchase I have ever had, and I recommend Mattie Imports, and Ryan, Shawn and Stephan to anyone interested in buying or leasing an Audi. More

Very Pleased We visited Mattie Imports a few weeks back as our first step in looking for a new car. After doing a quick scan of their inventory, we made it our fi We visited Mattie Imports a few weeks back as our first step in looking for a new car. After doing a quick scan of their inventory, we made it our first stop as they had a good selection of the types of cars that we wished to test drive. Upon arrival, we were immediately greeted by one of their sales associates, Ryan. Before showing us any cars, Ryan spent a few minutes getting to know us and what our objectives were in finding our next vehicle. We were not committed to purchasing a particular brand and given we were not in any rush we kept an open mind. Within a few minutes, and at Ryan's recommendation we were test driving the car which would eventually become ours. Ryan was very thorough and took extra time with us as we looked at all options within our price range. We did not feel pressured at any time during the process, and after about four hours were able to drive away with a beautiful car at a fair price. Ryan then handed us off to the Finance Manager, who was very informative and and friendly. Once we finished with the details, a very knowledgeable agent gave me a thorough orientation to the car's electronic controls, including a customized setup of the navigation system and bluetooth. Given the car was purchased on a Saturday, and after hours, I had to return during the week for a short visit to get the car inspected. Once again, Ryan was there to greet me and followed up with me a few times during my short time there. He even arranged for a very minor detail to be corrected that I had noticed after delivery. Overall we had a great experience at Mattie........very satisfied! More

Golf TSI 2015 We purchased a 2015 Golf TSi launch edition at Mattie Imports. We Had an excellent experience with the entire staff, Ted is straight to point out, We purchased a 2015 Golf TSi launch edition at Mattie Imports. We Had an excellent experience with the entire staff, Ted is straight to point out, the much improved suspension & breaking systems, compared to former years. Sales Manager Dan Soares, and entire staff was a pleaser doing Business with them. Very well operated establishment. Bottom line check them out and see for your self. You wont be disappointed. Once again I would like to thank Mattie Imports for our new 2015 golf TSi John and Carla More

Rude, condescending and obnoxious sales man I went to look at audis at this dealership. I was ready to purchase a car immediately and could afford the cars that i was looking at. The salesman s I went to look at audis at this dealership. I was ready to purchase a car immediately and could afford the cars that i was looking at. The salesman suggested, indirectly, numerous times that I was not serious about purchasing the car and that I could not afford it. He made numerous comments about my vehicle and that this was a big step up and they don't normally see people going from the vehicle i have to a q7. He made little to no effort to show me the vehicle or other options. When I told him I was not ready to test drive a particular car he said he was done with me and started walking inside. At some points he was interrogating me about whether i was a serious buyer. When I complained to the manager, he made little to no effort to apologize for these actions and attempted to justify it. The manager, was not helpful either and showed corporate arrogance. I emailed the general manager about my concerns and he failed to reply. Steer clear of this place! They are condescending and think that they are better then you and they will not treat you with respect. At one point, the sales manages told me a range to buy an audi q7 and then later told me that i could not get an audi q7 unless i paid a certain price. These numbers were not consistent. He also told me he would not negotiate off of msrp and that unless i purchased a vehicle on the lot it would take three months to get the vehicle. The culture here appears to not be customer service oriented and arrogant. I ended up purchasing a vehicle from another delearship More

Stay away from this dealership...far away!! Me and my finance' flew several hundred miles to drive 11 hours back home with what the dealership called "a flawless and mint condition" vehicle. Th Me and my finance' flew several hundred miles to drive 11 hours back home with what the dealership called "a flawless and mint condition" vehicle. The dealer sent me a video and assured me 100% that this vehicle had never been wrecked and was thoroughly looked over by their master mechanic. So, after traveling all night, and arriving at the dealership, the vehicle was in the detail bay. I looked it over quickly and took the General Manager's word that the vehicle needed nothing. Drove the vehicle 11 hours home only to find out during a gas stop that the rear bumper bracket was broken. Days later, took to a body shop and found out that the vehicle had been wrecked, the bumper had several brackets broken off, and the rear lift gate wouldn't close properly. I didn't notice these things during the "walk around" but felt assured that the vehicle was as the dealer said. So, I now need a new rear bumper, brackets, lift gate hinges, paint job in the rear, and the tires have broken belts which I had to replace as well....the dealer told me they were "new" and were perfect. At this point the dealer could care less and doesn't want to help in any way as they have wiped their hands clean after the sale. The General Manager has been VERY rude in email conversations and unprofessional. By far, the worst car buying experience of our life and I can't believe these people screw people over and sleep at night. Stay away from this dealership...very shady and dishonest. They should not be in business!!! More