Audi Fall River

Great Jonathan went the extra mile (pun intended) to ensure customer satisfaction. He followed through on getting me needed accessories for the vehicle. Tha Jonathan went the extra mile (pun intended) to ensure customer satisfaction. He followed through on getting me needed accessories for the vehicle. Thank you, Jonathan. More

Excellent Service The dealership goes the extra mile to make sure you are happy with the service. They investigate to find solutions where other dealers take short cut The dealership goes the extra mile to make sure you are happy with the service. They investigate to find solutions where other dealers take short cuts that costs you in the end. Mattie "matters" to me. More

Friendly, clean and efficient Reason for service was the 10,000 mile check-up. This included an oil and filter change, tire rotation and inspection of tires, brakes etc. Service m Reason for service was the 10,000 mile check-up. This included an oil and filter change, tire rotation and inspection of tires, brakes etc. Service manager was very friendly and courteous, explaining what was to be done and if I had any questions. Overall a great experience. More

Great service Service was great and the staff was extremely friendly and knowledgable. Tha car was completed in a timely manner the car was cleaned and waiting for Service was great and the staff was extremely friendly and knowledgable. Tha car was completed in a timely manner the car was cleaned and waiting for us More

Best Service Experience I've Ever Had! Visiting Fall River-Newport area when my VW Taureg came down with a fuel filter problem. Matte VW-Audi took me in without an appointment and had me b Visiting Fall River-Newport area when my VW Taureg came down with a fuel filter problem. Matte VW-Audi took me in without an appointment and had me back on the road within hours. The service experience alone is reason to buy a car from Matte! More

Excellent experience went in for an oil change... Was treated very well.. Everything completed in a timely fashion. Everyone was friendly, helpful and very nice to deal w went in for an oil change... Was treated very well.. Everything completed in a timely fashion. Everyone was friendly, helpful and very nice to deal with. More

Polite! Greeted me with a smile and explained what would be done as well as the length of time it would take. My wait was comfortable as I finally had some fr Greeted me with a smile and explained what would be done as well as the length of time it would take. My wait was comfortable as I finally had some free time to read a good book. When all was done, I got in my car and found it very clean and thought I had a new car! I love my yearly visits. More

Great service and sales, always I have purchased a Certified VW at Mattie, Serviced 4 different Audis at Mattie and have been a loyal customer for almost 8 years. Mattie is my fir I have purchased a Certified VW at Mattie, Serviced 4 different Audis at Mattie and have been a loyal customer for almost 8 years. Mattie is my first choice for service due to their knowlegdeable staff, fair pricing, full disclosure, courteous and quick service, and exceptional customer service. On numerous occasions, the Mattie Family has provided free parts and services as a courtesy, such as when an ABS sensor failed during a brake replacement on a 12 year old car. It was a totally unnecessary offer and yet it showed the kindness and care manager Brian Farrington has for his customers. Roy in service is friendly, direct, knowledgeable and provides spot on estimates on price and labor time. The whole team goes above and beyond to make it a pleasurable experience. Mattie really does operate by their matra, "where friends become family". More

First Service Visit Staff was very friendly, thoroughly checked for outstanding recalls and was very accurate regarding wait time. Delighted that they washed and vacumed Staff was very friendly, thoroughly checked for outstanding recalls and was very accurate regarding wait time. Delighted that they washed and vacumed my car too! More

Great service They have been very attentive to any concerns and have provided efficient and fair service and have stood behind their vehicle. They are very knowled They have been very attentive to any concerns and have provided efficient and fair service and have stood behind their vehicle. They are very knowledgable about their vehicles. More