Audi Fall River

Pleasant My experience with the service department went very smoothly. The young man helping me was very friendly and very polite. He even bought me a cup o My experience with the service department went very smoothly. The young man helping me was very friendly and very polite. He even bought me a cup of coffee. I am sorry I don't know his name or I would be using it. He kept me posted about my car and when it was done he explained everything that was done. The service department washed and vacuumed the car which was very nice. I' More

Trustworthy I've been using Mattie Service/Sales since I got my first VW there in 2002. I've always felt they were trustworthy and reasonable to deal with. I've been using Mattie Service/Sales since I got my first VW there in 2002. I've always felt they were trustworthy and reasonable to deal with. More

Explained things very well, very friendly staff. The staff at Mattie Imports is very friendly, personable and answered my questions quickly and efficiently. I would definitely recommend them to other The staff at Mattie Imports is very friendly, personable and answered my questions quickly and efficiently. I would definitely recommend them to others for both sales and service. More

Professional & Courteous Brian was professional and courteous at all times. If I had to offer any feedback, I would make a suggestion that he should discuss payment informati Brian was professional and courteous at all times. If I had to offer any feedback, I would make a suggestion that he should discuss payment information with the customer in the appropriate space. My service wasn't covered by the warranty, to my surprise. Brian should have asked be to return to the customer service area to make me aware of this instead of discussing it with me in the waiting room where other customers were sitting. Otherwise, his customer service performance was professional, courteous & effective. More

Nice staff. Professional. Better than Inskip First time experience so I am expecting the same when I go back for any service ......quiet atmosphere not a lot of craziness with service ....they se First time experience so I am expecting the same when I go back for any service ......quiet atmosphere not a lot of craziness with service ....they seemed as if they got this very explanatory with what I needed for service and told me why. It all made sense didn't seem like I was being taken advantage of like most do More

Brian Farrington is the best and most professional Brian Farrington is not only professional, but takes pride in his work. We had the pleasure of experiencing Mattie Imports through him. He is very k Brian Farrington is not only professional, but takes pride in his work. We had the pleasure of experiencing Mattie Imports through him. He is very knowledgeable and we are very happy with our purchase and other services obtained through the company. We will be glad to recommend Mattie Imports to all of our friends and family due to it's excellent service. Thanks, Brian Farrington! More

Awesome! Great service! Prompt and friendly- definitely buy another from them! The loaner car makes it easy for me to get car serviced correctly and still be a Great service! Prompt and friendly- definitely buy another from them! The loaner car makes it easy for me to get car serviced correctly and still be able to run my business. It's greatly appreciated! More

Tiguan Purchase was a Breeze! About 15 years ago we had shopped at Mattie Imports for a vehicle and unfortunately we came up unsuccessful. When my wife and I decided to go back to About 15 years ago we had shopped at Mattie Imports for a vehicle and unfortunately we came up unsuccessful. When my wife and I decided to go back to the VW brand, we figured we'd come back around to Mattie Imports and see what they can do for us. When we got to the dealership we were approached by a young man named Jonathan. We had a pretty good idea on what we were looking for however we weren't exactly sure on some of the packages. Jonathan was extremely informative, answering all of our questions, and helped us locate the Tiguan we were looking for in a very easy, fun and smooth way. There was no back and forth jargon and he was able to get us top dollar for our trade and a very fair deal on the Tiguan! This is exactly how I think a dealership should operate! More

Really great service Dept.! They took care of my service issue the same day I called. They were professional and before the repair was completed the service manager took the time They took care of my service issue the same day I called. They were professional and before the repair was completed the service manager took the time to review the repair and related cost involved. I will be sure to use them again for my Passat as well as my wife's new Passat. More

good service and nice staff Mattie's staff are very helpful and genuinely care about helping their customers. I am very happy with my VW, and the maintenance and care it's gettin Mattie's staff are very helpful and genuinely care about helping their customers. I am very happy with my VW, and the maintenance and care it's getting from Mattie's. More