Audi Fall River

30k servixe Always friendly, knowledgable and helpful staff. The service dept makes it easy to schedule appointments and explain the service completed and billing Always friendly, knowledgable and helpful staff. The service dept makes it easy to schedule appointments and explain the service completed and billing in a concise easy to understand manner. Best of all my car was ready before I expected. More

Recent service Brian did an excellent job of keeping me informed of any issues found as well as progress on the vehicle. Tech made a list of additional items for con Brian did an excellent job of keeping me informed of any issues found as well as progress on the vehicle. Tech made a list of additional items for consideration. Car was done when promised. More

Recent service appointment I did not lease my vehicle from this dealer but they are very close to where I work and I realized it would be much more convenient for me to get my s I did not lease my vehicle from this dealer but they are very close to where I work and I realized it would be much more convenient for me to get my service done with them. I found it very easy to use their service website to schedule an appointment and to add what needed to be done to my vehicle. This was my first service since I bought the vehicle, it was my 10,000 mile service, and it also had a recall. It was very easy to choose these services and the type in what needed to be done for the recall. When I arrived for my service appointment they were very quick in getting me registered, addressing my concerns and answering all of my questions. I was offered transportation but I did have a ride back to work already and they assured me that they would be in touch with updates about my vehicle. They did call me a few hours later to let me know what was going on with my car and when they expected it to be done. When it was ready I arrived and the first service and the recall were all covered so there was no out-of-pocket expense for me for this service. I also had a concern about a noise and thumping sensation that the car was making and they investigated this and found that it was the sway bar link and that was covered under warranty. When I picked up my vehicle it was fully detailed and waiting for me with the A/C on and a Thank you note on the dash...talk about service!! Looking forward to returning to Mattie for any issues my vehicle has in the future More

VW air bag recall Passat Quick appointment to install steering ring spring coil fix. Offer to provide shuttle service. Courteous staff. Purchased extended warrantee on Pas Quick appointment to install steering ring spring coil fix. Offer to provide shuttle service. Courteous staff. Purchased extended warrantee on Passat while at dealership. Waiting area should be enlarged. More

This is the place to bring your Audi or VW for service Mattie Imports Service team is all you would hope for and expect when servicing your car. Roy, Bryan or Paul are honest and knowledgable in providing Mattie Imports Service team is all you would hope for and expect when servicing your car. Roy, Bryan or Paul are honest and knowledgable in providing answers and explainations about your vehicle and the work to be done. The service technicians are top notch mechanics and are Audi and Volkswagen specialists- I trust thes guys with my little black Jetta! Also, while it may not be the most important thing to some, your car will be washed and vacuumed before pickup. I totally recommend Mattie Imports as the best place to bring your Audi or Volkswagen for service, bar none. More

Another excellent visit Mattie Imports did a great job in addressing the problem with my Audi A6 — from flexible scheduling to providing me with a loaner to following up afte Mattie Imports did a great job in addressing the problem with my Audi A6 — from flexible scheduling to providing me with a loaner to following up after the service the customer experience was first class. More

Curtious Very pleasant, Service was done on time along with being notified. The automobile came back washed and cleaned which I was greatfull and totally unexp Very pleasant, Service was done on time along with being notified. The automobile came back washed and cleaned which I was greatfull and totally unexpected. More

First class service Just bought a certified Audi from another dealer and brought it to Mattie for a minor problem. Paul was great. Printed out all the information on th Just bought a certified Audi from another dealer and brought it to Mattie for a minor problem. Paul was great. Printed out all the information on the car for me and told me the car had AudiCare, which the dealer that sold me the car didn't tell me, and explained the extended warranty. Took exactly the amount of time Paul said it would. Great service. More

Bryan Alexander - Outstanding service! This is my second service experience at your dealership and once again, Bryan Alexander did an outstanding job not only in taking care of my needs but This is my second service experience at your dealership and once again, Bryan Alexander did an outstanding job not only in taking care of my needs but in explaining the service to be completed and why it was needed. His absolute professionalism and knowledge of the service issue was outstanding. He is the reason I'll be coming back time and again for my Audi service needs. More

Helpful, friendly Great, friendly dealership. Service department is prompt and helpful. Sitting area and coffee/tea offerings could be better but overall a pleasurable Great, friendly dealership. Service department is prompt and helpful. Sitting area and coffee/tea offerings could be better but overall a pleasurable and efficient experience. More