Audi Fall River

Outstanding Excellent customer service. Paul was active in ensuring I was kept up to speed on the status of the vehicle until completion. Service "Wheel/Rim Wor Excellent customer service. Paul was active in ensuring I was kept up to speed on the status of the vehicle until completion. Service "Wheel/Rim Work" More

Very impressive service After our recent service, my husband and I were very impressed with the courtesy, efficiency and service at Mattie Imports Volkswagen Audi. We live in After our recent service, my husband and I were very impressed with the courtesy, efficiency and service at Mattie Imports Volkswagen Audi. We live in RI, and while there is an Audi dealership in Warwick, much closer to where we live, the reviews for their service department were not good! Having leased our Audi A3 from Mattie a year ago, and seeing the very good service reviews, we decided to drive to Fall River for service. The car was brought in because of a "check oil light". After a thorough, and reassuring check of the car, the service invoice noted that the car "passed all test plans", and the oil was down just a little but there are no leaks. More

Great Dealership!! Mattie Imports staff is always courteous and professional. A person has peace of mind at this dealership knowing their car will get great service, an Mattie Imports staff is always courteous and professional. A person has peace of mind at this dealership knowing their car will get great service, and they will be treated well as a customer. More

Timing Belt Replacement The service was great. Car is running well. Staff worked hard to get parts in on time and assure car was running in tip-top shape. The service was great. Car is running well. Staff worked hard to get parts in on time and assure car was running in tip-top shape. More

VW 30K Service I've been with Mattie for years and have always been happy with the service , I'm on my fourth Jetta and I will most likely lease another one wheny le I've been with Mattie for years and have always been happy with the service , I'm on my fourth Jetta and I will most likely lease another one wheny lease is up, although now that VW has done away with the free service I am a little hesitant More

Great Experience! Always do great service and never disappoint. I know my car will be taken care of as of it was their own. Great business glad they around for great se Always do great service and never disappoint. I know my car will be taken care of as of it was their own. Great business glad they around for great service. More

Always a good experience Mattie always drives me to and from the appointment. The work is solid and they give me an honest assessment of what would be nice to do and what abs Mattie always drives me to and from the appointment. The work is solid and they give me an honest assessment of what would be nice to do and what absolutely needs to be done. More

In for 10,000 mile service on my A3. Everything went very well. Love making on-line reservation and everyone is courteous and helpful. I chose to wait for my car and the waiting area is s Everything went very well. Love making on-line reservation and everyone is courteous and helpful. I chose to wait for my car and the waiting area is small but very comfortable. More

In for normal 65K Service In for a normal 65K service on our 2012 Jetta TDI. It's the family mule that works to serve 3 grand kids, spouse, and elderly mom. So we need the car In for a normal 65K service on our 2012 Jetta TDI. It's the family mule that works to serve 3 grand kids, spouse, and elderly mom. So we need the car back in service the following evening. We had to replace a DRL light bulb that in today's cars seems to require dealer attention rather than a quick visit to the local auto store. We like to think it helps the dealer, and ourselves by dropping off an evening prior so they get an early start on the car. However they didn't get to the car until later the following afternoon. A question about a top of motor oil leak was brought to our attention. This would required the car to be left overnight to be fixed. We wish that it was all diagnosed while in the shop earlier in the day to understand the details of repair and cost. So we passed and will have our local german fix it mechanic take a look later this month when we have time. The service rep and receptionist are alway very cordial. More

Best Service ever Visit Mattie Import for my A-5 15,000 miles service, soon arrive the service staff was ready and happy to assist me. Paul my service advisor quickly s Visit Mattie Import for my A-5 15,000 miles service, soon arrive the service staff was ready and happy to assist me. Paul my service advisor quickly start getting the documents and paper work ready. During the documentation process he discovered that I didn't purchased Audi care for my A-5. He told me that I should had as it was the best way to keep my vehicle under warrantee and save money. I told him that the package was not offer to me so I didn’t purchase. He called his manager and both together started to seek for a way to help me get Audi care. Since my vehicle had more than 15,000 they couldn’t sell me the Audi care package without calling Audi and getting their approval, they told me that they were going to reach up to their Audi rep and to provide few hours to do so. Sure enough two hours after they were able to get me Audi care and I was able to save hundreds of dollars as I know have the package that not only covered the 15,000 miles service but will also cover 25k-35k &45K. My experience with Paul and Ray was more than outstanding, they were out of the way to help me and provide me an outstanding experience. Thank you guys, you had earned a customer for life. Jose Martinez More