Audi Fall River

Jon T was phenomenal! Jon T was an awesome and caring salesman. He didn't beat around the bush. He genuinely cared about what I wanted and he wanted to do whatever he could Jon T was an awesome and caring salesman. He didn't beat around the bush. He genuinely cared about what I wanted and he wanted to do whatever he could to get me into the car that I wanted and he made it happen. He made the process feel like I was family and also very fast and efficient. More

Painless and pleasant service experience As a new customer to this dealership I had the pleasure of working with Paul in service . Paul was professional, courteous and very helpful. We schedu As a new customer to this dealership I had the pleasure of working with Paul in service . Paul was professional, courteous and very helpful. We scheduled service and he kept me informed thru the entire process. As a matter of fact everyone I had the privilege of meeting was very courteous . All this was followed up by a phone call a day or two later to see if my self and my vehicle were good. Will definitely be a return customer. P.S. The vehicle came back cleaner then it left me. What a pleasant surprise to an already painless couple days. More

Great car! Great Service! This makes the third car I've purchased from Mattie. Each time it has been a great experience...it's not the usual "car salesperson pitch" , but more This makes the third car I've purchased from Mattie. Each time it has been a great experience...it's not the usual "car salesperson pitch" , but more like a conversation. And my credit wasn't the best, but they always find a way to make it work. Nothing but nice things to say, will definitely be back in the future! More

Knowledge of Service Department I was told I needed my complete turbo charger replaced at the cost of $2,300.00 and was also told they checked the diverter valve. I replaced the dive I was told I needed my complete turbo charger replaced at the cost of $2,300.00 and was also told they checked the diverter valve. I replaced the diverter valve and had the codes cleared for $175.00 and the car is now running as it should. No code have come up since. Very Disappointed. More

Great sales and service I had been shopping around for a new car in Nov and finally decided on a VW. The sales team walked me through all my concerns and questions i had with I had been shopping around for a new car in Nov and finally decided on a VW. The sales team walked me through all my concerns and questions i had with it since it was my first VW. They explained every single step of the way all the way down to making sure my phone would pair up correctly with the car. On my first oil change it was the same experience. Ultimate in professionalism and exact cost and time they said it would be. Car came out beautifully clean and ready to go! More

Great service experience. I brought my Passat in a day earlier than scheduled and the car was taken early and all work done well in time and the cost was just as estimated. I brought my Passat in a day earlier than scheduled and the car was taken early and all work done well in time and the cost was just as estimated. More

urgent engine issue I had an urgent engine situation, right before a long trip back to Canada. Mattie's team diagnosed my car immediately and resolved the situation withi I had an urgent engine situation, right before a long trip back to Canada. Mattie's team diagnosed my car immediately and resolved the situation within 1 hour and 30 minutes. They offered me a ride home and a pick up service on multiple occasions. I wish I was not leaving 500+ miles from Mattie Imports, thanks More

Best service in the area MATTIE goes out of its way to make the customer's experience as convenient and painless as possible. Sometimes we visit for routine service, and once MATTIE goes out of its way to make the customer's experience as convenient and painless as possible. Sometimes we visit for routine service, and once we used the drop-off envelope for an after hours emergency (flat tire!). In both cases, the folks at MATTIE seem people-centered - AND they always wash and vacuum my car. Haha. Would definitely recommend. More

Fine Work Accommodating re appt. ordered parts and called me. Shuttle service as promised. Accepted coupon for discount. Estimate on target. Complimentary car Accommodating re appt. ordered parts and called me. Shuttle service as promised. Accepted coupon for discount. Estimate on target. Complimentary car wash and vac as usual More

Consistent excellence I have been having my various VW cars serviced at Mattie for several years and have always received excellent, prompt, and friendly service. Highly I have been having my various VW cars serviced at Mattie for several years and have always received excellent, prompt, and friendly service. Highly recommended. More