Audi Fall River

Everything was outstanding I will always service my Audi at Mattie, there excellent to work with, outstanding customer service.. The whole dealership was spotless. I will alway I will always service my Audi at Mattie, there excellent to work with, outstanding customer service.. The whole dealership was spotless. I will always return there. More

Great Service We always get superior service from this dealership! Everyone is courteous and more than willing to make the process as smooth as possible. A clean We always get superior service from this dealership! Everyone is courteous and more than willing to make the process as smooth as possible. A clean, washed and vacuumed car is always appreciated as well. More

Mattie has great service! The staff is professional, courteous, knowledgeable, timely, and thorough. They go out of their way to resolve the problem and keep you informed at a The staff is professional, courteous, knowledgeable, timely, and thorough. They go out of their way to resolve the problem and keep you informed at all times. More

Unexceptable wait time I brought my car in for its 40000 mile service. Was told it would take 3hours. It took 6. I called mattie's at 1:20 my car was not ready but would be I brought my car in for its 40000 mile service. Was told it would take 3hours. It took 6. I called mattie's at 1:20 my car was not ready but would be another 45 minutes. I ended up going to Mattie at 2:30 and waited another 1/2 hour before the car was done and I could leave. This was totally unexceptable No one called to let me know about the delay. Also an inconvenience to me I had other appts that i had to cancel because I did not have my car back in the time I was promised. I have purchased and serviced cars in the past from Mattie. I'd I do in the future this better not happen again More

Great Service Service details were clearly described, check-in was quick and courteous, shuttle back home great. Received follow-up phone call with with heads-up o Service details were clearly described, check-in was quick and courteous, shuttle back home great. Received follow-up phone call with with heads-up on maintenance that would be needed in future. Car ready promptly and returned clean inside and out. More

Great Car Buying Experience Since 2012 I have worked with 6 VW dealerships and all were good experiences. Mattie, however, stands above the rest. I contacted Mattie about a certi Since 2012 I have worked with 6 VW dealerships and all were good experiences. Mattie, however, stands above the rest. I contacted Mattie about a certified 2016 Passat they had for sale on a Sunday when they were closed. Brian, the general manager, got back to me within less than half an hour. All of the communications were quick and effortless. We agreed on a sale price by mid-week and I bought and drove the car home on the same day. In particular, Brian Farrington, the general manager, and Chris Sigman were super helpful. They insisted that I call them for any reason. In fact, I did bring the Passat back for a couple of small things to be checked out. Again, they made the process effortless, with a loaner overnight. Great dealership, great service, extremely responsive. Bravo. More

Great Job Brought my 2015 Audi in for a recall and 25,000 mile service. Quick and courteous check-in and check-out. The first dealership I have dealt with that Brought my 2015 Audi in for a recall and 25,000 mile service. Quick and courteous check-in and check-out. The first dealership I have dealt with that actually calls you when your car is ready to pick up, as asked, and offers a shuttle service which enabled me to return home to wait for my car to be ready. Very good experience! More

Great help! Received great assistance from Joe. Good advice on how to fix the issue and also received complimentary car wash while waiting. Would definable recomm Received great assistance from Joe. Good advice on how to fix the issue and also received complimentary car wash while waiting. Would definable recommend Mattie to other Audi owners! More

Always Great Service I had a Warning Light/Notification on my new Audi A3, that there was a problem with the Audi Pre-sense system. Of course I did not know what this me I had a Warning Light/Notification on my new Audi A3, that there was a problem with the Audi Pre-sense system. Of course I did not know what this meant--the owners manual was not really much of a help. But Mattie's service department took care of it. Ray explained the problem and the solution and I was happily on my way. I have had several car leases in a row here, and would not go anywhere else before coming here first! Thanks to all! More

Exceptional service for an unscheduled visit I had driven from Florida after having the car serviced at my local dealership only to find that work that should have been done (and which I paid for I had driven from Florida after having the car serviced at my local dealership only to find that work that should have been done (and which I paid for) was NOT done, as pointed out to me by John Oliviera (no coolant). As part of the service, they also detected that the sway arms/bars were about to give (no mention of this issue even though I had a "multi-point inspection" at the dealer before leaving Florida!), The fact that such a safety issue was overlooked is very disturbing but I am very thankful that the Mattie mechanical team took the time to fully inspect my car, More