Audi Exchange

In short, Drew Malone and the Audi Exchange provided a wonderful experience. Drew took over from another salesperson midway through my custom order process and was quickly up-to-speed on the specifics aro wonderful experience. Drew took over from another salesperson midway through my custom order process and was quickly up-to-speed on the specifics around my transaction and my timing requests. While we waited for the car to get here from Germany, he was courteous and responded to emails in a timely manner. Once the car got to the dealership, Drew worked with me as I handled a slow bank wiring process. On delivery day, he went the extra mile and picked me up from Chicago and drove me to the dealership to pick up the car. As an Audi enthusiast himself, he showed me everything I'd need to know about my new S4 and offered to be ready and willing to answer any questions I had in the future. Would highly recommend both Drew and the Audi Exchange. More

We went to the Audi dealership on a fact finding mission more than to purchase a new car. Mr. Ramzi Amawi met us at the door and introduced himself. He sat with us to listen to our needs asking questions more than to purchase a new car. Mr. Ramzi Amawi met us at the door and introduced himself. He sat with us to listen to our needs asking questions so he could provide us with the best possible information for us to make an informed decision. He did select three Audi Q5's for us to look at and one I fell in love with. I had a 2010 Nissan Murano and loved that car but the Audi Q5 gave me a more secure, better feeling. I was sold! Ramzi found out what our trade-in value would be and it was very fair. We explained our top dollar amount for payments and they made it happen. Now that is pure and simple magic! This was the absolute first time car buying was not a drudgery but a rather pleasant experience. I am so very pleased with our decision to purchase the Audi Q5 and would highly recommend not only Mr. Ramzi Amawi but the Audi Exchange Dealership in Highland Park. They are the epitome of true professionals. More

My husband and I had done some online research about a used vehicle that was at this dealership. We were greeted enthusiastically by Ramzi. We shared some friendly conversation with him and discussed the used vehicle that was at this dealership. We were greeted enthusiastically by Ramzi. We shared some friendly conversation with him and discussed the information he knew about the vehicle. He was always very professional and courteous even when presented with a few obstacles along the way. He kept in contact via phone and email to ensure that I all options had been explored in order for me to make this purchase. He has continued to make himself available for any questions and concerns even after the purchase. Dan was very nice and very thorough when going over all the paperwork and details during the actual purchase. The only "ding" I would place in my "overall experience" would be to say while we were treated nicely and checked on frequently, we were kind of left on our own to figure out the "bells and whistles" of the vehicle. So we have actually had to gather most of our information from the books provided. Overall, thus far, I am enjoying my very first Audi. It is an A4 Cabriolet convertible and my introduction to this brand was great because of this dealership. Thank you Ramzi and Dan! My next visit will definitely be to purchase a brand new one, just gimme a couple of years! More

As soon as I walked into the Audi Exchange I was met with a gracious welcome and brief introduction by Ramzi Amawi. He was so friendly and right away made me feel comfortable. Ramzi immediately addressed my a gracious welcome and brief introduction by Ramzi Amawi. He was so friendly and right away made me feel comfortable. Ramzi immediately addressed my needs and was very helpful in finding a car that I desired and was in a fair price range. His work was of the utmost quality; he even went above and beyond my expectations to retrieve service reports for our vehicle from another dealership. He treated me with great respect throughout the entire process. After the deal was finished I walked away with not only a great car, but also the best car buying experience I've ever had. Big thanks and I'll definitely be coming back in the future. More

I was under the impression that when you went to a high class dealership, you should would get high class service and honesty. Well apparently I was wrong. I went to Audi to purchase one of their used vehi class dealership, you should would get high class service and honesty. Well apparently I was wrong. I went to Audi to purchase one of their used vehicles. It was a 2008 Acura RDX with 41,000 miles. I was informed that this vehicle had went through a 100 point inspection and had a clean carfax. Well after working the deal and taking it home, it was only two days later when the problems started. I decided to take the vehicle into a actural Acura dealership, because the oil light had come on. The dealer told me just what I had thought, the oil had not been serviced. They also brought to my attention that the transmission fluid was low and it had a break light out. One hundred point inspection from Audi huh! I walked out of there with a $389.00 bill. This car was purchased for me and my wife to take road trips and bike rides out of town. We were leaving for Canada the following day and thank God something made me take that car in. Always go with your gut. So one would have thought the troubles had ended. Wrong! We are now two months in with this car and we made a shocking discovery. She had a friend that worked at Carmax that told her they had a vehicle in that she originally wanted in the begining. The Acura was her second choice. Well carmax decided to do an appraisal and we were shocked at what they found. The car had stuctural damage to the back end. The trunk had been rewelded on and the quarter panel had been replaced. We could not beleive it. One hundred point inspection did not catch that. We bought this car for $21000.00. Carmax appraised this vehicle for $12,000.00, only two months after we purchased it. Talk about a slap in the face. To conclude, I will never buy from this dealer again. I will probably never buy an Audi because of this as well. They did nothing when I reported the first issue that I had and I don't have the energy to go though this one with them either. I will probably just have my lawyer to contact them and take it from there. Please be aware of any car that they sell that is AS - IS. I will almost gaurantee that they took it in as a trade and threw it right on the lot. I take that back. They may wash it first. Justin Williams More

Ramzi was a great sales person. He knew how much I liked the car and held it until my husband could make the appointment. We had an opportunity to buy the same car at a different dealer for a better price. the car and held it until my husband could make the appointment. We had an opportunity to buy the same car at a different dealer for a better price. Ramzi worked with his used car and general managers to get The Exchange price down. We were very impressed with his professionalism and service. He responded immediately to my email and text questions, even on his day off. He even met us at the store early so my husband could get to work sooner. The dealership is beautiful and provides for every customer need. Thanks for a great experience. More

Experience was outstanding, it doesn't get better than this! Professional from the start, informative and thorough, nothing left undone! Customer service at the highest level and follow up at every than this! Professional from the start, informative and thorough, nothing left undone! Customer service at the highest level and follow up at every step of the process. Ramzi is superior! More

I walked into the Audi Exchange by myself, without my husband, not intending on purchasing a car. I was introduced to Ramzi Amawi. Immediately I was pleased to find an honest and not pushy salesman who husband, not intending on purchasing a car. I was introduced to Ramzi Amawi. Immediately I was pleased to find an honest and not pushy salesman who was eager to help me. He quickly and fairly appraised my car for a trade in and worked up a deal I knew was excellent. I did not feel the need for any further negotiations. I would recommend The Audi Exchange and Ramzi to any of my friends or family interested in buying a new car. More

I came into the dealership planning to price a new Audi and then go to another dealership to compare offers. My plan changed as soon as I met with Ramzi Amawi. He was warm, welcoming, friendly from the fir and then go to another dealership to compare offers. My plan changed as soon as I met with Ramzi Amawi. He was warm, welcoming, friendly from the first moment and he made me very comfortable. I was a bit anxious walking in, but his demeanor made me feel at home. Ramzi put together the offer and was very flexible and accommodating to my needs and helping me reach the offer I was looking for with the car I wanted. I did not have to compromise at all. Even after it was all done, he has been very attentive when I texted, or emailed him a question, or a concern. I have always been happy with my experience with this dealership and Audi in general, but this time I feel I have made a friend. More

This was by far the best purchasing experience we have ever encountered. We have purchased around 23 cars in the past 25 years. Ramzi was friendly and professional. He dealt with everything prior to our ever encountered. We have purchased around 23 cars in the past 25 years. Ramzi was friendly and professional. He dealt with everything prior to our coming in to purchase. The car was detailed and already programmed, and he navigated us through the technology of our new Q5. He is knowledgeable, and made this experience a delight. He is a true asset to the Audi Exchange family. Audi Exchange surpassed our expectations. Thanks, Brenda Greene More