Audi Exchange

My experience at the Audi Exchange was great. My sales representative, Drew Malone, was exceptional and made my new car buying experience highly satisfying. He was extremely attentive to my car buying ne representative, Drew Malone, was exceptional and made my new car buying experience highly satisfying. He was extremely attentive to my car buying needs and was able to secure the vehicle and options I was looking for. He truly made the overall vehicle selection and purchase process an enjoyable experience with a very caring nature. In addition, even after my purchase, Mr. Malone remains in contact periodically to ensure the vehicle meets my expectations and he provides assistance with any further apects of the Audi experience. Overall, the Audi Exchange team and Drew Malone provided high quality customer service in deliverying the vehicle of my choice at a very competitive price. More

First and foremost THANK YOU. I hadn't purchsed a car since I gratuated from college so I really wasn't sure what to expect. I had the oppurtunity to work with Ryan Meegan and Lucas Kielar and I couldn't since I gratuated from college so I really wasn't sure what to expect. I had the oppurtunity to work with Ryan Meegan and Lucas Kielar and I couldn't have been easier or happier with the experience. I work in sales myself and I found it very refreshing to work with people that value a positive customer experience. Both Ryan and Lucas were beyone helpful, attentive, knowledgeable, and friendly. I hate to say it but I find this harder and harder to find and did not have similiar experiences at other dealerships. I was looking to upgrade my current vechile and needless to say many people had a preconceived notion and attitude when working with me. My Husband and I couldn't be happier with our purchase and look forward to working with Ryan and Lucas again in the years to come. More

Drew was such a great salesman to work with. He did not push you and knew a lot of knowledge on the car. He even gave me his cell phone number to call if I had any questions after taking it home. I will de push you and knew a lot of knowledge on the car. He even gave me his cell phone number to call if I had any questions after taking it home. I will definitely refer him new business and be back in a few years! Thanks Drew! More

Worst service experience ever. Greg in service is a complete a**hole. He wouldn't talk to me about the damage his service team did to my $60,000 car because the "weather was too nice". The initial walk complete a**hole. He wouldn't talk to me about the damage his service team did to my $60,000 car because the "weather was too nice". The initial walk around for my car cams back perfect mind you when I brought it in and really nothing I wanted fixed was actually fixed. My car sat there for a week to get cleaned. So furious! Will never go back there again and I've been a loyal Audi customer for years. Just because I'm young doesn't mean I'm inferior or have less to spend than anyone else. They messed with the wrong person. DON'T GO TO THIS DEALER! More

Great Experience! Drew was beyond helpful and very knowledgable! He also made sure to follow-up after the purchase to make sure everything was good! Fantastic Job! Would definitely recommend this d knowledgable! He also made sure to follow-up after the purchase to make sure everything was good! Fantastic Job! Would definitely recommend this dealership! More

I have been looking for a car for sometime now and had a very pleasant car buying experience with Ramzi. He was very helpful, friendly , and accommodating at my visit especially since it was on a holiday. T very pleasant car buying experience with Ramzi. He was very helpful, friendly , and accommodating at my visit especially since it was on a holiday. The experience was fast and easy without feeling rushed. To make it even easier, he was so helpful by getting my car delivered to me! I'm a very happy customer! More

Working with Drew Malone was hands down the best car buying experience we have ever had. From the first time he contacted me until we picked up the Q7 Drew was at our disposal. On his days off and lat buying experience we have ever had. From the first time he contacted me until we picked up the Q7 Drew was at our disposal. On his days off and late at night he would respond to emails, phone calls, and texts. From the very beginning he offered us a great deal. Other salesmen played games and getting an offer was difficult, but with Drew his very first offer was great. He was always patient and eager to please. He went out and found the exact car we wanted and had it within a few days. As soon as we arrived to pick-up the car he wanted to make sure we got out quickly and went to help with finishing up the detailing. That is going above and beyond. He took his time going over the features of the vehicle and has been in contact with us several times asking if we were happy with the vehicle and if there was anything else he could do. He is a pleasant person to deal with and will definitely be getting a call when I go to buy my next car. We came in with a check from our personal Chase branch and were ready to do a deal. Dan said he may be able to get us a better rate than the 2.79% and ran some numbers and came back with an approved rate of 1.9%, still through Chase. Thats a big difference and was well worth the time we spent with him. Dan and Drew made the car buying experience excellent. I expected since we were buying an Audi that there would not be much negotiating room and we were pleasantly surprised with the deal we received. Other dealerships would only offer half of what Drew offered us off the MSRP. Not only that, other dealerships had sales people that were quite arrogant. Hopefully Drew remains his pleasant self and stays at the Audi Exchange because I would not want to buy a car from anyone else. We live in Palos Heights which is a good 45-50 miles away from the Audi Exchange, in Highland Park, but it was well worth the drive to get the treatment that we received. We could have went down the street 5 miles to the Orland Park Audi, but there sales people were no where near as nice. They lied and said they were a Costco qualified dealership, which according to Costco was a lie. Orland will do and say whatever to get your business, but Drew and everyone I have come into contact with at the Audi Exchange has been very courteous and professional. More

In the past I have always been excited when purchasing a new car, but dreaded the actual ordeal of purchasing a car and going through stereotypical pushiness that comes associated with going through a deale new car, but dreaded the actual ordeal of purchasing a car and going through stereotypical pushiness that comes associated with going through a dealership. My perception of this has done a 180 degree turn after purchasing a car yesterday from Lucas Kielar at Audi Exchange in Highland Park. After researching cars and finding a good match, I walked into Audi Exchange preparing to go to battle making sure I wasn't pushed into a car I didn't want, and offered a ridiculously bad price. I couldn't have been more wrong, instead I was greeted with a friendly attitude, an extremely knowledgeable salesman that answered ALL of my questions, and.... I was presented with all of my options in terms of vehicle and features versus attempting to push me into something that would make him/ the dealer the most margin. I walked out the dealership with a car I absolutely love at a very fair price, and was treated with respect the whole time. When the time comes to purchase again I can't see going to another dealer, or not working with Lucas again. I will be recommending him to all of my friends and family. GREAT overall experience! More

I've worked with this dealership for service (Gil Klinger) as well as sales with Drew Malone. Both have been exceptional to work with and truly set the bar for customer service. The Audi Exchange tre Klinger) as well as sales with Drew Malone. Both have been exceptional to work with and truly set the bar for customer service. The Audi Exchange treats you with respect whether you are buying the lowest priced car or the highest priced car. Drew will go above and beyond to communicate with you through the whole process of purchasing a vehicle and taking the time to show you all the features on your new or used Audi. Gil in service has also been great with keeping me up to date while my car is getting serviced and providing a loaner vehicle free of charge. Over the years I've been to and worked with several different dealerships, but the Audi Exchange is now my dealership of choice. You will not find a better dealership for sales or service. More

I just purchased a gorgeous A6 sedan from The Exchange and have nothing but exceptional praise for the salesman, Drew Malone a recent transfer from the Westmont dealership. His poise, professionalism, and and have nothing but exceptional praise for the salesman, Drew Malone a recent transfer from the Westmont dealership. His poise, professionalism, and willingness to do whatever It takes to ensure my experience was superb. He stayed on top of me in a polite way, never pressuring, but always reminding me of next steps and how he could best help at my pace. The entire process was painless and I feel the ending price was very fair to both sides. My kudos to The Audi Exchange, but more directly to Drew, who is a near perfect example of a knowledgeable and professional salesperson. I highly recommend Drew and the Exchange to anyone interested in a new Audi. More