Audi Englewood

Excellent! The staff at Town Motors were all very helpful in helping me purchase my car and extremely friendly with a focus on customer service. Arun carefully laid out all details and things I shou helpful in helping me purchase my car and extremely friendly with a focus on customer service. Arun carefully laid out all details and things I should know and was extremely knowledgeable in not only the purchasing details but the maintenance and care as well. He was really able to help me feel at ease with this decision and I really felt like he was working for and with me. I was introduced to a service technician immediately after signing the paper work and I already feel like I've been using this dealer for years. I would reccommend this dealer for anyone interested in a great buying experience! More

This place has the worst service of any dealership i've visited. I was only greeted by one person - the ladies at the Audi clothing/accessories desk. All the salesmen were doing were glaring at me just bec visited. I was only greeted by one person - the ladies at the Audi clothing/accessories desk. All the salesmen were doing were glaring at me just because I am 17 years old. Well, sorry Town Audi, little did you know I had a check in my pocket. Maybe you shouldn't discriminate and serve everybody with equality.. this isn't America right? In conclusion, I'm taking my business elsewhere because there are too many dealers around anyway. Sorry you lost a potential sale today Town Audi! Maybe you guys should start learning about service. More

TERRIBLE, TERRIBLE SERVICE. WOULDN'T GO AGAIN.TRYED TO CHARGE ME HUNDREDS MORE THAN THE WORK NEEDED. IN MY COUNTRY EGYPT THEY DO NOT RIP PEOPLE OFF LIKE THIS. THIS IS A VERY BAD GARAGE STAY AWAY. I BROUGH CHARGE ME HUNDREDS MORE THAN THE WORK NEEDED. IN MY COUNTRY EGYPT THEY DO NOT RIP PEOPLE OFF LIKE THIS. THIS IS A VERY BAD GARAGE STAY AWAY. I BROUGHT IN MY PORSCHE AND IT NEEDED SOMETHING EASY FIXED ON IT, BUT THEY INSIST IT NEEDED SOMETHING ELSE. WOULDN'T GO IF IT WAS THE LAST GARAGE TO FIX MY CAR. More

I bought my truck in for service, it was at 4:00 pm i called to see if i could bring it in right away as i was having a problem with it and i needed it for work the next day. I was told to come right in called to see if i could bring it in right away as i was having a problem with it and i needed it for work the next day. I was told to come right in i might have to wait a few because i had no appointment but i got in about 20 minutes after i arrived and they fixed the problem at n/c to me because it was a simple problem with a wire loose. This could have been worse as i am no way mechanically inclined they could have told me i needed parts and really took advantage of me. They are pleasant people and i would recommend them to any one . Thank you for your kind and honest people. More

I leased my Mercury through Town Motors. They gave me a fair deal on my car and they are located close to my home. I will never go back after my experience with this dealership and I will never recommend fair deal on my car and they are located close to my home. I will never go back after my experience with this dealership and I will never recommend any of my family or friends to this dealership. Service was horrendous, the staff was rude and I have had continued problems with my car since I pulled it out of the dealership 2 years ago. I have been called a liar by the service technicians and staff for my continued car issues for over 2 years. I even went as far as calling Ford Corporate to inform them on the service I have received from Town Motors. My lease is over in less than a month and I cannot wait to throw the car back at them. More

My wife needed her car serviced and it's convenient b/c we don't live too far from here. A number of neighbors had told us they had gone for different things and wouldn't go back again. I have heard some b we don't live too far from here. A number of neighbors had told us they had gone for different things and wouldn't go back again. I have heard some bad stuff about what they do to the used cars for sale. But I thought how easy it was to drop the car off for a service and go back later in the day. The service was terrible, my 5 year old could have done a better job. They don't fill the oil properly on the oil change, the tires weren't rotated correctly and there was oil dripping on my wife's car seat which is leather. I complained to this guy about the work and he at first seemed amenable to hearing the complaint but when I mentioned refund or a reduction in price b/c of the lack of service and if he had spoken to the guy who had worked on the car he changed his attitude. He doesn't care about keeping customers only getting 'em in and making money, so many of us won't be returning to this place. Stay away from here, go somewhere that cares about customer service. I doubt they will survive another year with this guy Nidowicz, if time had been a luxury I would have like to have paid him a visit in person to change his attitude. More

This dealership, like others, buys leftover used cars from the surrounding area (Ramsey), so be careful if you notice a car with those "stickers". They let cars sit in their lots for a while, so make sur from the surrounding area (Ramsey), so be careful if you notice a car with those "stickers". They let cars sit in their lots for a while, so make sure you get them Certified so Town will fix the problems. They are very concerned with bad customer surveys, in fact challenging or confronting you if you call back for anything eles...but be honest. I have had to bring back the car twice, and now will be going to another dealer to get the work done correctly. More

I was shopping for a new car (AUDI )...I was in the showroom and was amazed how the sales manager (small little guy by the name of Emilio),( maybe he has a complex!).....berated a salesperson on the sh showroom and was amazed how the sales manager (small little guy by the name of Emilio),( maybe he has a complex!).....berated a salesperson on the showroom floor......it was very embarrassing to me and everyone else that heard it.......he talked down, to the person, almost to the point of belittling and making the salesperson look and feel like an idiot. All over something to do with email. At a normal company, the sales manager would of been written up and would of been counceled on how to talk to people....<br>In any event, I got a price, but would never go back..... More

i got certified pre-owned audi a6 4.2 liters from them. they coated me a price on the phone and when i decided to get the car increased it by $1000. I thought that i may have misheard him but got it anyway they coated me a price on the phone and when i decided to get the car increased it by $1000. I thought that i may have misheard him but got it anyway.The car started vibrating badly from the day i got it so it took it to another audi dealer who told me that the tyres were worn out(audi certified car according to website is supposed to have tires with at least 40% thread on them) so when i took it to them they told me that the rims were bent but the tires were ok. The other audi dealer also said that there was a transmission oil leak which they deanied. this all happened in 10 days after i got the car. When i took it to the salesman he told me that I had bent the rims after driving but the thing is there was a brand new spare tire which had not yet been put on the road but had bent rims.also few minor electrical like window lock not working. memory seats not working etc which were unrectified even after telling the service people. i have called audi custmor service and they are looking inot the matter. if anyone else has problems like this you could go to the attorney generals for new jersey. if they have enough complaints about the dealer they make take soem corrective action More

Why was I told when I purchased my Audi that all service was included for free.....I bring in my car for service request the free oil change etc....and they try to sell me all sorts of other sercice. It's was included for free.....I bring in my car for service request the free oil change etc....and they try to sell me all sorts of other sercice. It's very obvious that the people behind the counter work on commission! Also, many other websites are stating that this dealer has all sorts of customers service related law suits pending. It's pretty bad customers sue a dealer, but when emplyees sue...well, that tells you someting.....The dealer himself is never available.... I brought my car to another Audi ...and it was the total opposite.. They welcomed me, and advised me what they were going to do for free......very very refreshing....... More