Audi Englewood

Mike won’t waste your time. Mike promised he wouldn’t waste our time and he didn’t. He provided great customer service and was efficiently quick too. He beat a price quote we had Mike promised he wouldn’t waste our time and he didn’t. He provided great customer service and was efficiently quick too. He beat a price quote we had as well. Very Happy. More

Great Service! I made the right decision in purchasing the vehicle from Town Audi. Michael made the process as smooth as it can be. Gave me great insight in the vehi I made the right decision in purchasing the vehicle from Town Audi. Michael made the process as smooth as it can be. Gave me great insight in the vehicle purchased. I was in and out of the dealership in an hour. I recommend Michael to anyone who is looking for a 5 Star experience. More

Amazing Service! There is another Audi dealership much closer to my house yet I decide to drive 30 mins extra to go to Town Audi. Michael has sold be two audis so far. There is another Audi dealership much closer to my house yet I decide to drive 30 mins extra to go to Town Audi. Michael has sold be two audis so far. The dealership in general has great service. They never nickel and dime you. Michael and his team will work above and beyond till you are happy with the purchase. I highly recommend that you consider Town Audi for your next purchase!! More

Five stars for Town Audi! Michael was awesome! He was friendly and explained everything completely. He sometimes goes too fast but always trying to help out customer at his max Michael was awesome! He was friendly and explained everything completely. He sometimes goes too fast but always trying to help out customer at his maximum capacity. He is the man of “follow-up” to see if everything is ok even after the purchase. I was very pleased and appreciated when i had to text message him after his work hour (10:30pm), not only he called me to check if everything was ok, he callled me again on following early morning if the problem was resolved. There was something that Michael wasnt able to help, but one of the sales manager, Tommy Kim, heard all my complaints and resolved all the concerns i had. Facility is amazing and getting service update emails from service department is another plus for this dealer! Thank you so much! It was very appreciated. Ill update if anything changes! More

Audi Q5 Absolutely love my new car! Michael was great to work with. He was very straight forward and did not sugar coat any information, which was definitely Absolutely love my new car! Michael was great to work with. He was very straight forward and did not sugar coat any information, which was definitely appreciated. When completing the paperwork, I was hesitant on finalizing the deal as this was my first car purchase but the dealership continued to stay patient with me in my decision making process. Great service overall! Michael is definitely a go-to for our next Audi purchase within the family! More

A dealer that owns up to their name I purchased a vehicle from this dealership yesterday. Weird to say I bought a Toyota Tundra in an Audi dealer. First to say the employees are their ex I purchased a vehicle from this dealership yesterday. Weird to say I bought a Toyota Tundra in an Audi dealer. First to say the employees are their exceptionally early to take care of business five 🌟 on that, the customer service was above and beyond and options for financing was amazing. I came in with my own loan approval but they beat an already good deal. Best experience on a dealer ever. PS: They delivered my new car home since I had to drive my other one home as well and brought my car home with a full tank of gas on top of that. Who does that you ask, Mr condosta made that possible... thanks once again... More

Howard Bills has top notch customer service skills! I have been buying/ leasing cars from Town Audi for about 12 years now. Your sales rep, Howard Bills is by far the best that I have dealt with at your I have been buying/ leasing cars from Town Audi for about 12 years now. Your sales rep, Howard Bills is by far the best that I have dealt with at your dealership as well as others. Anytime I need to purchase or lease a car, I will have him handle the transaction I have also recommended him to my patients, friends and family. Thank you Howard, for all that you do for your customers: whether it is helping arrange a service, get the best deal on the car or helping me deal with a flat tire. You are the best! More

The Definition of Customer Service Three years as a lease customer and now as an owner, Town Audi has never been anything but responsive and professional. They provide a customer experi Three years as a lease customer and now as an owner, Town Audi has never been anything but responsive and professional. They provide a customer experience that has been unmatched by any competitors of theirs that I may have dealt with in the past. I look forward to continuing a loyal relationship with them for many more years to come. More

Customer Service Done Right Michael was knowledgeable and professional during the car buying process. We met him on Saturday when we came to look at a car. Accomplished most of Michael was knowledgeable and professional during the car buying process. We met him on Saturday when we came to look at a car. Accomplished most of the paperwork through email and drove our new car home Wednesday evening. A quick and seamless experience. More

Disaster of an experience----still First, they had the car on their eBay page so I tried to buy it and nobody got back to me. That should have been a sign. Then I called the number li First, they had the car on their eBay page so I tried to buy it and nobody got back to me. That should have been a sign. Then I called the number listed on the picture of the car (on eBay), I ended up at their Porsche branch. Then I finally got somebody and that's where things went horribly wrong. We agreed to a price and then I tried to give them my bank info to wire the money. The bank is USAA. A 90 year old company. It took them almost 2 weeks to get the wire process done and they tried to say it was USAA's fault. I find it hard to believe that USAA doesn't know how to wire money to people because I did a wire transfer recently and it took me 4 minutes. After all this nonsense, they had no idea how the registration worked on my state. Finally we paid for the car but...there was a recall so they held on to it for another 2 weeks and lied about the shipping dates of the repair parts. Flat out lies. I picked up the car and the salesman walked away. I had to call him back to show me how to start it and get out of the parking lot. Then I got the survey through email. I said the experience was terrible and I specifically asked for the manager (David Branch) to contact me. He never did. Through all of this, I told the salesman that he should hook me up for my troubles and he agreed. I asked for a couple Audi golf shirts. He said that they don't have that stuff. When I picked up the car, there were racks of golf shirts right next to the front desk. These people don't give a xxxx about you unless you are buying an A8. I want to add that the manager contacted me about this review and asked me to remove some details. He promised me some compensation and never delivered. I stand by all my negative statements. These people are con-artists. More