Audi Elk Grove

A long drive but worth it. We just bought a new 2019 Audi Q5 from Elk Grove Audi although the dealership is 170 miles from home. It was worth the drive. We got what we wanted wi We just bought a new 2019 Audi Q5 from Elk Grove Audi although the dealership is 170 miles from home. It was worth the drive. We got what we wanted without hassle and are very pleased with the service. More

Bought a new Q7 from stock.I have bought approx 15 new cars All but two of the new vehicles I bought were ordered. With a great selection, I found what I wanted without ordering and waiting 6-12 wks,. Originall All but two of the new vehicles I bought were ordered. With a great selection, I found what I wanted without ordering and waiting 6-12 wks,. Originally talked with Internet sales mgr David Cobian. Came to Elk Grove on a day when he wasn't available. Christopher Le took good care of us. More

A 5-Star+ Experience - Audi Q5 Experince I had been searching for a vehicle for over six months from Rocklin to Palo Alto to find the right Audi that fit exactly what I was looking for. Durin I had been searching for a vehicle for over six months from Rocklin to Palo Alto to find the right Audi that fit exactly what I was looking for. During my quest, I found a handful of vehicles where I had visited the dealerships but was put off by their lack of customer service and ability to really listen to my bottom line that I walked away from the deals. That was until I discovered Audi Elk Grove. I was tied up at work when I found the vehicle and had someone contact them on my behalf to talk through the condition of the vehicle and asking price. Based on the first initial contact conversation feedback, we drove down there right away. When we arrived at the dealership we were greeted immediately by David Cobian, the Internet Sales Manager/ Audi Brand Specialist, who had the vehicle already out front waiting for us. Once I had advised I was the one purchasing the vehicle, his demeanor and customer service was unchanged and he still remained professional and cordial. He asked questions, weighed out the pros and cons between the two series to make certain I was buying not just a vehicle but the right vehicle. He completely harmonized the sales buying process but adding in the human element of identifying my needs and working with me to make it happen. I knew right then that this was the vehicle for me and moved forward. He was kind enough to stay well past business hours along with Eddie in Finance and The Manager Yusus (who personally shook my hand and thanked me). Similar to my work endeavors, I’m very particular on who I not only choose to do business with, but to partner with long term for future needs. I highly recommend Elk Grove Audi and this professional team of individuals who well surpassed my expectations. Even if they don’t have the vehicle currently in stock you’re looking for, I would recommend giving them a chance to help you find the right one. David Cobian delivered more than a 5-star customer service experience. More

Purchase New SQ5 We love our Audi, but the purchasing experience was less than desiberable. After we selected our vehicle we were told it would take 15 minutes to talk We love our Audi, but the purchasing experience was less than desiberable. After we selected our vehicle we were told it would take 15 minutes to talk with the finance representative. He then went to help customers at the VW dealership and we were ignored for an hour and a half. When he returned he spent a significant time discussing the extended warranty, but never told us about the Audi maintenance plan (our neighbor shared the information with us). Also, we were told by the salesman and finance representative that we had all season tires on the Audi, but they are summer tires. When we called back to talk about the tires we got no response for a few days and then we were told that is a high performance tire and is good for snow and ice. We live in the foothills and will buy winter tires, which is fine, just be honest. We are switching from a Lexus to an Audi and the Audi customer service is nill compared to Lexus. However, we live our SQ and will not let our purchasing and customer service taint our live if the vehicle. More

Worst Service Center Ever I have continually had a horrible service experience with this place. Today was the worst. I went in to have my car serviced and a new battery insta I have continually had a horrible service experience with this place. Today was the worst. I went in to have my car serviced and a new battery installed (to the tune of $500. They put the battery under the driver side seat so no other service center can touch it and they get to charge you outrageous amount.). OK, I get it gotta make money somewhere. However, when I get there my air conditioning is working just fine. When I pick up my car all of a sudden it does not work anymore. According to the service person it has nothing to do with the battery change or the other service that was done and to quote "it is your word against ours that it was working and we have on way of proving that it was working." xxx. I asked to speak to the technician but the service guy comes back and tells me too bad it will cost you another $600 on top of the $750 you just paid to get it fixed. xxx. The manager refuses to speak to me and when I confront him he says the service guy never said I wanted to speak to him. Service guy told me the manager won't come over and talk to me. xxx. If this is how you treat your customers is it a wonder you are still in business. Time to dump this piece of crap that I have had problems with every since I bought it and go back to Lexus where service is incomparable even if they are charging an arm and a leg they know how to treat their customers with respect. More

Oustanding Experience twice in 3 years Ralph Jackson, our Elk Grove Audi Salesman is the most low pressure and pleasant sales person my wife and I have ever encountered. Ralph sold us our v Ralph Jackson, our Elk Grove Audi Salesman is the most low pressure and pleasant sales person my wife and I have ever encountered. Ralph sold us our very 1st Audi Q5 3 years ago and now sold us our 2nd Audi Q5 last week. Every aspect of our experiences has been top notch with Ralph. He is a great professional and really cares about his clients. Even after the sale. Between Ralph and Jett Wolfe, the Service Manager, they have made us feel like Family at Elk Grove Audi. We could not be happier, and we hope to continue to do business with Elk Grove Audi for many more years to come. Thank you also to Jerry, Sales Manager for being honest, upfront and easy to work with as well. We appreciate all of you! More

Excellent experience I really wanted an A3 etron but had been lied to or ignored at other dealerships. I was given a quote for my new car and trade in by Jerry and Hanna I really wanted an A3 etron but had been lied to or ignored at other dealerships. I was given a quote for my new car and trade in by Jerry and Hanna of Lasher Audi. I was hesitant given my prior experiences but I made the trek out there and was so please I did. The transaction was exactly as the quoted me over the phone. So refreshing to deal with a dealership and sales people with integrity. It’s clear they want the sale but want a long term customer as well. More

Excellent Buying Experience We just purchased a Q5 which is the second vehicle we purchased from Elk Grove Audi. The experience was just as excellent as our first. Thanks to Omar We just purchased a Q5 which is the second vehicle we purchased from Elk Grove Audi. The experience was just as excellent as our first. Thanks to Omar and the rest of the staff! More

The BEST Service EVER!! I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everyth I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everything handled from the first phone call I made to make the appointment, to the time I pick up my car when it was finished. He was so detail oriented, it blew me away! He pretty much had the paperwork done before I even got there. All my questions were answered before I could even ask them. So my job was done before I there. He was an absolute pleasure to deal with and you're very lucky to have him as an employee! Thank you Leon for your service! and Thank you Elk Grove Audi, because you all ROCK!..You all were so very nice! Consumers are always ready to complain but yet seldom do they praise! More