Audi Elk Grove | Page 16

No Pressure Sales Had the pleasure of dealing with Mike Fallis with our recent purchase of a Q7. Met Mike back in July and got a good feeling about his sales approach Had the pleasure of dealing with Mike Fallis with our recent purchase of a Q7. Met Mike back in July and got a good feeling about his sales approach right away. He was not pushy at all and never tried to sell me something I didn't want. As soon as we decided our best option was to order from the factory, Mike went to work trying to locate a Q7 already started which reduced about a month off the delivery. I was pretty particular on the options I wanted and Mike was extremely patient with all my demands and changes we made during the entire first month. Mike was always reachable and responded to his e-mails and texts extremely fast. Thanks again Mike, I will be happy to send future business your way. More

Best ever car buying experience I did extensive research before deciding that the 2015 Audi Q5 TDI best suited my driving requirements, and satisfied my emotional needs, After con I did extensive research before deciding that the 2015 Audi Q5 TDI best suited my driving requirements, and satisfied my emotional needs, After contacting numerous Audi dealers, my wife and I decided that there was none better than Elk Grove Audi from which to make a purchase. The sales staff is friendly, low pressure, very knowledgeable, and a professional class-act. Mike Fallis kept us informed throughout the waiting period from the time the order was made and the delivery. The day of delivery was a model of efficiency and correctness. The price was just what had been discussed months previously, and the options for vehicle care were presented but not pressured. This was, by far, the best car buying experience we have had in our 50 yrs of auto purchases, We strongly recommend Elk Grove Audi, Mike Fallis and Patrick Ahern and staff. More

New Q7! Had a wonderful experience with not only the sales staff but the service and financial advisor; we were introduced to all of them so that upon calling Had a wonderful experience with not only the sales staff but the service and financial advisor; we were introduced to all of them so that upon calling back to the dealership they all know who I am. The sales staff went over and above their call to duty to make sure that I was happy and confident in my purchase from the first moment I arrived at the dealership. They kept me informed by phone and email during the process of the purchase. I would highly recommend them! More

No Communication Lessons learned - 1.) Unless there's some form of payment, they will not hold a car for you even if they give you a very strong impression that th Lessons learned - 1.) Unless there's some form of payment, they will not hold a car for you even if they give you a very strong impression that they will hold the car for you. 2.) All salesmen are nice on the surface. They have to be because they're there to make a sale. 3.) Don't do any business with Audi of Elk Grove, a part of the Lasher Auto Group. 4.) Ralph Jackson (salesman) = 5/5 stars; Daniel Pascual (salesman) = 0/5 stars. Story - On a mid-Sunday afternoon, my wife, brother--in-law and myself test driving vehicles on a walk in basis. That day, we were test driving, Lexus, Acura, Toyota, and Honda for specific vehicles we had previously researched. At the dealership, no one greeted us until we finally asked someone for assistance. We had the pleasure of meeting Ralph Jackson, one of the salesmen who does deserve 5/5 stars. He took us on a test drive, wasn't pushy, and knew enough about the car to peak our interest (This was an Audi dealership, and we were test driving a Lexus RX450h). He was professional and personable, but we left the dealership to test drive the other cars on our list. The following day, Ralph called my wife while we were having lunch to see how interested we were in the car we test drove, and my wife and I actually were going to choose the Lexus. After brief negotiation over the phone, he said that we would be able to purchase the vehicle for $1k off the sticker price. My wife and I had not yet decided, but he said to call him at anytime, forewarning us that he would only be at work for 2 more hours. We ended up calling him while he was no longer at work, but still took the time to answer our questions and referred us to speak with his colleague Daniel Pascual. Daniel was courteous, but not as nice as Ralph, over the phone and said that he would honor the $1k off the sticker price (So far, so good). By this time, it was 5pm, and there would be too much traffic to sit in (We live 40 minutes away, 1.5 hours with traffic). He suggested that we come in around 7pm, which we agreed to. For 2 hours, we're getting excited and happy that the used car buying process was so easy thus far. This would be our biggest vehicle purchase for either of us. Unfortunately, this is where the joy ends... As we pull into the dealership parking lot at exactly 7:04 pm, my wife gets a call from a "sales manager," telling us they're in the process of selling the Lexus. Now, my wife and I are both mad and upset, so we go into the dealership to talk to someone in person and are very confused at this information, as we were under the impression that it was being held for us. We meet Daniel, and he's apologetic, saying it's his fault, and he takes full ownership. As nurses, my wife and I get the whole customer satisfaction thing, but the lack of communication between the sales department left us feeling disgusted and disrespected. Daniel says that we can wait to see if the other customers' financing will go through, so we do (we drove 40 minutes to get there, so we might as well wait). Of course they get approved, and we're left with less gas in our tank, time we can't get back, and a sour taste for the entire Lasher autogroup as a whole. My wife is on the verge of tears, and we're both pissed. Daniel "wishes he could do something to make it better," but actions speak louder than words. He tells us that they can't hold cars for people, and legally, they have to show cars to people if they're requesting to see/test drive the car (this ends up being true after looking it up). We asked him why he couldn't call us when the folks from Chico were test driving the car, so we could just turn around. He said that he wanted to make sure they were purchasing before they called us (he wants to make a sale, I get it). Now here's our theory: The people that bought the car came all the way from Chico, CA (almost 2 hours away). If I was to drive 2 hours, I would call to make sure that the vehicle I'm interested in is still there. We believe that Daniel (being the internet sales person) made a deal with both of us, and basically would give it to whoever showed up first. He wouldn't tell either of us that someone is coming to purchase the Lexus because a sale is a sale. If someone backs out of coming to purchase the vehicle, at least someone else is coming to purchase it. Overall, this was just dishonest, frustrating, and definitely heart breaking. The least you could do is fill up our gas! More

Worth the Drive My Husband and I had a very nice experience at Elk Grove Audi. I have already suggested to my co-worker that he should go to this dealership too. Our My Husband and I had a very nice experience at Elk Grove Audi. I have already suggested to my co-worker that he should go to this dealership too. Our sales rep Vince litterally went out of his way to ensure we had the exact car we wanted, paint, interior, woodgrain etc. More