Audi Elk Grove

Refused service by my sales person Vincent. Lack of professionalism and lack of customer service. Lack of professionalism and lack of customer service. More

I’m. Happy with all your service there every one excellent job perfect customer care and answer all my questions Happy with all your service there every one excellent job perfect customer care and answer all my questions More

We went here last weekend to look at a used Audi SQ5. We immediately asked how the pricing works and if they negotiate from listed price - we were assured if we were serious about buying that they would. We immediately asked how the pricing works and if they negotiate from listed price - we were assured if we were serious about buying that they would. I asked who to talk to, the sales person(Gian) said him. Gian also did not know anything about Audi and wasn't really able to answer questions. We identified missing items to car (covers, spare tire pump, etc) as well as damage including to front bumper and again said we'd only be interested if the price came down. After our initial visit we had lunch and then returned ready to negotiate. Turns out as we were walking to go talk price he THEN disclosed a there is $2k of additional charges they add to the price (mandatory accessories) but again assured us they would negotiate. After over 2 hrs with them start to finish the best offer they gave was $500 higher than the list price online. (Added $2k and then took off 1.5k and acted like they were working with us) I gave feedback it would have been nice to be upfront and he actually argued he was. Telling someone two mins before you have to disclose something in writing is not being upfront or transparent especially when you were asked the direct question on pricing throughout the earlier interactions. Car was also dirty and didn't event vacuum the cup holders or car and had air freshener that was so strong it made me think someone died or smoked in the car. More

TJ was greatt. Found me a car I never thought I’d be able to own…. Right everything! So smooth and easy. 🙏 Found me a car I never thought I’d be able to own…. Right everything! So smooth and easy. 🙏 More

Vincent was amazing and I really appreciate his time and customer service towards us. We are glad to be a part of the Audi family. customer service towards us. We are glad to be a part of the Audi family. More

Daniel was a nice, no-pressure salesman, providing answers to our questions. He looked for our vehicle on the lot. When it wasn't there, he, along with the manager, sought elsewhere. They found it wit answers to our questions. He looked for our vehicle on the lot. When it wasn't there, he, along with the manager, sought elsewhere. They found it within a few days, The finance lady was friendly and very thorough, fully explaining the options available to us. After-market service by Daniel included showing us how to install our garage door opener signal in our Q5 (the operating manual was pathetic on this issue). He sent us a video showing us how as well, and gave me a website to view other videos about the Q5 The overall experience of buying a new car was far more pleasant than we expected. More

Vincent Webb is an excellent rep for EG Audi. He was patient & courteous & knowledgeable.to us. He was patient & courteous & knowledgeable.to us. More

Great experience with Daniel - very knowledge and no pressure. Everyone is as very helpful and kind. pressure. Everyone is as very helpful and kind. More

Professional, helpful and willing to work around your budget. Chance our salesmen is the best budget. Chance our salesmen is the best More

I have been buying hind end cars for a long time. Lasher Audi treated me like I was a VIP customer the moment I stepped in the door. The knowledge & customer service I received was second to none. I will o Audi treated me like I was a VIP customer the moment I stepped in the door. The knowledge & customer service I received was second to none. I will only purchase my cars ELK grove Audi in the future More