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Audi El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
185 Reviews
Call Dealership (888) 434-3750
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1444 Airway Blvd.

El Paso, TX

79925

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Showing 185 reviews

December 22, 2023

My experience was very good, paul did an excellent job and kept me informed.seamless More

by josepadilla70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul from Service
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Dec 27, 2023 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Paul provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
December 19, 2023

Took my car for a service appointment. Very professional and polite service department personnel. Kept me updated on the process at all times. More

by Jrgonzalezdds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 21, 2023 -

Audi El Paso responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
December 15, 2023

Outstanding experiences both in buying and then maintaining my Audi. I would Definitely recommend giving them a chance to impress. More

by Josh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Casillas, Joe Proctor
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Dec 19, 2023 -

Audi El Paso responded

Congratulations on your new vehicle! We are thrilled to have provided you with an outstanding sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 11, 2023

Prompt and professional attention by service agent. I was updated by text and email on the care and condition of the vehicle. The vehicle was ready in shorter time than expected. More

by JMadera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Ernie Lozano
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Dec 13, 2023 -

Audi El Paso responded

It's great to hear about the prompt and professional attention you received from the service agent! Timely updates and quicker-than-expected service completion can certainly enhance the overall service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 07, 2023

I contacted my service consultant Paul Sermeno and he scheduled my SQ5 service. I was reminded about my appointment and met by Paul once I arrived at the dealership. Paul ensured everything needed done o More

by pptanjoy66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno service consultant
Report | Print
Dec 09, 2023 -

Audi El Paso responded

We are thrilled to hear you had an excellent experience with Paul at Audi El Paso! Paul's proactive approach in scheduling your SQ5 service, ensuring all necessary work including recalls was done promptly, and providing regular updates along the way demonstrates a high level of customer service. Ending with a comprehensive explanation of the completed work and a nice car wash adds a nice touch to the overall service experience. It's great to hear that Paul made sure you were well-informed and satisfied with the service. We appreciate your business. We look forward to assisting you in the future.

Helpful
December 07, 2023

Paul from the service department was very professional and helpful! He laid out exactly what my vehicle needed and broke everything down. Thanks! More

by carlos.loze12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul (Service Dept)
Report | Print
Dec 09, 2023 -

Audi El Paso responded

It's fantastic to hear about your positive experience with Paul at Audi El Paso's service department! Having a professional and helpful advisor like Paul who provides clear explanations about your vehicle's needs can make the service process much smoother. We appreciate your business. We look forward to assisting you in the future.

Helpful
December 06, 2023

Always great service and process of the work done on my Audi thank you carina for taking care of us More

by mortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina
Report | Print
Dec 07, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 04, 2023

Service was very transparent and the coordinator kept me well informed of my vehicle's status. The Lyft option was fantastic! More

by jgussy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 05, 2023 -

Audi El Paso responded

Transparency and being well-informed about your vehicle's status can make a difference in the service experience. It's great that the coordinator ensured you were kept updated throughout the process. And offering a Lyft option is a fantastic convenience—makes it easier to manage while your vehicle is being serviced. Thank you for your business!

Helpful
December 02, 2023

As always very professional and straight forward. The Service agent kept informing me on vehicle items needed to be taken care of More

by carlosarinconv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 06, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 02, 2023

The people that work there are so kind and knowledgeable it was a great experience doing business with you. More

by Alfredoortega6061
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Dec 05, 2023 -

Audi El Paso responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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