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Audi El Paso

El Paso, TX

4.8
185 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 185 reviews

January 11, 2024

Per the work performed at Audi Service, replacement of a fuel pump in a 2021 Audi I requested more in deep explanation as to what cause this on a 2 year old car that on Audi my expectations are very high, t More

by rborrego11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Jan 16, 2024 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for the negative service visit you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at jnegrete@Group1Auto.com. I look forward to speaking with you. Jose Negrete, General Manager

January 06, 2024

The dealership was great! Very friendly, great service, everyone is willing to help to keep this moving in a timely manner. More

by ssray02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Jan 09, 2024 -

Audi El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

Carina Apodaca,Audi’s customer service representative has been very responsive, attentive and supportive. She is the main reason my wife and I continue servicing our vehicles with Audi. More

by Ruben Nunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Apodaca
Jan 06, 2024 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Carina provided responsive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

Great staff, on point! Felt welcomed. Got assisted quick. Waiting area is clean and the snacks and beverages helped. More

by Jaime Ceballos GMC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Tyson was n sales dept , Daniel Casillas, Joe Negrete, Jaime Ceballos, Simply Design , Randy Quesada, group1auto group1auto
Jan 05, 2024 -

Audi El Paso responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an on point experience!

January 02, 2024

Customer service very good and nice Thank you so much Audi El Paso anh Thanks you for Sevice More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer , Daniel Casillas, Alonso Perez
Jan 04, 2024 -

Audi El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

Very friendly and knowledgeable service representatives. Starting from the initial call. Clean waiting area, restrooms and free coffee! The mechanics took very good care of my car also. More

by kaylaburkhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Jan 03, 2024 -

Audi El Paso responded

We are thrilled to hear that you had a friendly and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

Ricky took care of my automotive needs and had my best interest in mind. Thanks More

by rpadilla427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Jan 03, 2024 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Ricky provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 28, 2023

The right car at the right price. Excellent facility and kind knowledgeable staff. Audi El Paso is the place to buy and service your car. jesus in sales and Paul in service are amazi More

by Ramon Antonio Colon Dordal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus in sales and Paul in service., Simply Design , group1auto group1auto
Dec 29, 2023 -

Audi El Paso responded

Thank you Ramon for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 28, 2023

Really nice building compared to the last one. People at service are really friendly and helpful to all clients More

by el_lore88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Lozano
Dec 30, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Everyone was very helpful. I was attended to quickly and by name. I was asked comprehensive questions but he was not pushy. After some suggestions I chose options for service. More

by perezmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno, group1auto group1auto
Dec 23, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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