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Audi El Paso

El Paso, TX

4.8
263 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 263 reviews

August 29, 2024

Fast and efficient, the staff is very knowledgeable and professionals. Easy to work with and felt welcomed More

by Curt4892
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Casillas, Alonso Perez, Jorge Sapien, Joe Negrete, Octavio Duran, Jaime Ceballos, Joe Proctor, Andrew Lopez, Randy Quesada
Aug 31, 2024 -

Audi El Paso responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

Service department is exceptional and they explain every detail of routine and out-of-cycle services, with no pressure on recommended services if you elect to decline. The waiting area is sleek and modern w More

by Josh F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carena Apodaca
Aug 31, 2024 -

Audi El Paso responded

Hello Josh, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2024

Great service team service advisor jennifer and manager ricky did an outstanding job in helping me fix my car. Definitely Honest and caring team. More

by Luis Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 24, 2024 -

Audi El Paso responded

Hi Luis, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2024

Professional and friendly with the customer experience the optimum goal. They provide guidance and advice as needed. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Aug 23, 2024 -

Audi El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 18, 2024

Drove 150 miles to service appointment, only to be told they couldn’t do that work on Saturday, even though work needed was spelled out in advance and I had said I preferred days other than Saturday. And, More

by DrJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Aug 19, 2024 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at jnegrete@Group1Auto.com. I look forward to speaking with you. Jose Negrete, General Manager

Aug 26, 2024 -

DrJ responded

Sir, when I received this a week ago, I followed up with an email to you, but have heard nothing. If you still wish to contact me, my cell number is 575-973-0264 and my email is donwj888@gmail.com. Don Jugenheimer

August 17, 2024

Manny our salesman at the dealership was very helpful, honest and patient. The dealership staff are all ready to help. More

by avila0722
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny
Aug 18, 2024 -

Audi El Paso responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 10, 2024

Made appointment to have an oil change service done. Was told my car would be ready in 2 1/2 hours. Took them 5 1/2 hours to have my car ready. No point in scheduling service if you’re waiting “walk in” More

by Ceaserlio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Aug 12, 2024 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at jnegrete@Group1Auto.com. I look forward to speaking with you. Jose Negrete, General Manager

August 08, 2024

Thomas did a great job contacting my extended insurance company so I could pay only the deductible as well as keeping me informed of the progress on the repairs. More

by paco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas on Service Audi
Aug 10, 2024 -

Audi El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. We hope you have a great day!

July 28, 2024

Audi of El Paso did an increíble job at finding the right fit (i.e. car) for my personality and style. Manny was kind and intentional. Dillon was knowledgeable and engaged. If you’re looking for an Audi I hi More

by Shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny and Dillon
Jul 30, 2024 -

Audi El Paso responded

Hi Shannon, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2024

Armando was incredible. Made buying s car enjoyable. He made this sale! Will come definitely buy my next car from Armando at Audi Dealership. More

by Ittay Moreno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando
Jul 26, 2024 -

Audi El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

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