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Audi El Paso

El Paso, TX

4.8
294 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 294 reviews

January 30, 2025

Excelent customer service I received a great deal, the sales agent and credit financier helped me a lot and got me approved for the bank , I love the deal and vehicle purchased and had a quickly and easy More

by Arceok47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Barraza , Randy Quesada
Feb 01, 2025 -

Audi El Paso responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 27, 2025

Great service and absolutely great workers! ! Loved this dealership and will definitely be going back when we're purchasing another car later down the line. Desmin is a great guy, he was very he More

by ebony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmin Merrell, Daniel Casillas, Joe Proctor
Jan 31, 2025 -

Audi El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 26, 2025

They don't even do a decent job of inspecting your vehicle. They should call it a "looks good from afar inspection". More

by Chrissanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Negrete, Joe Negrete
Jan 31, 2025 -

Audi El Paso responded

We apologize that despite our efforts, we were unable to fully address your concerns. We understand your disappointment, and we value your business. If there's anything we can do to change your perception of our dealership in the future, please don't hesitate to reach out. We would appreciate the opportunity to earn your trust back.

January 24, 2025

This location has great people and great service. I’ve purchased three vehicles and will definitely go back for my next purchase. More

by Sol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Luján , Daniel Casillas, Joe Negrete
Jan 26, 2025 -

Audi El Paso responded

Hi Sol, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 23, 2025

Jennifer R is a fantastic service representative… Very attentive… she keeps us informed… very professional More

by Bjgilbert56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Roberts
Jan 24, 2025 -

Audi El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

January 22, 2025

I took my Audi Q5 to El Paso, TX…. I cannot say enough good things about Jennifer Robert’s, she is professional, knowledgeable, and most of all I feel she is very HONEST. She does not More

by Audi Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Roberts
Jan 23, 2025 -

Audi El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jennifer here at Audi El Paso! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2025

They are very kind and respond well to service requests. I would recommend them and Anne and Audi! More

by avhale2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Casillas, Alonso Perez, Joe Negrete, Octavio Duran, Jaime Ceballos, Andrew Lopez, Randy Quesada, group1auto group1auto
Jan 21, 2025 -

Audi El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 17, 2025

I take 2 Audi's in for their Multi-Point Inspection and I don't think think they know the definition. One car rear sensor camera is now lower and beeps in reverse. Wasn't like that before and was probably th More

by Chrissanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Guevara
Jan 18, 2025 -

Audi El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joe Negrete General Manager Tel. 915 401 3267 jnegrete@group1auto.com

January 17, 2025

I take 2 Audi's in for their Multi-Point Inspection and I don't think think they know the definition. One car rear sensor camera is now lower and beeps in reverse. Wasn't like that before and was probably th More

by Chrissanchez
Recommend Dealer
No
Employees Worked With
Cecilia Guevara
Jan 18, 2025 -

Audi El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joe Negrete General Manager Tel. 915 401 3267 jnegrete@group1auto.com

January 14, 2025

I had a great experience no problems. Personnel with friendly and knowledgeable. Clean waiting are. More

by Baldana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Palacio, Daniel Casillas, Joe Negrete, Joe Proctor, Simply Design
Jan 17, 2025 -

Audi El Paso responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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