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Audi El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
263 Reviews
Call Dealership (888) 434-3750
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1444 Airway Blvd.

El Paso, TX

79925

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Showing 263 reviews

November 16, 2024

Great Service. Everyone is Friendly and Respectful. Pick up and drop off was fast and easy! More

by ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia
Report | Print
Nov 18, 2024 -

Audi El Paso responded

Hello Ashley, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

Audi El Paso is new and shiny. Service personnel are knowledgeable and the whole environment is comfortable and welcoming . More

by NeonDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Palacio
Report | Print
Nov 11, 2024 -

Audi El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2024

Service advisor Edgar Arrieta was very very helpful. Ended up choosing a different vehicle at the last minute and he made the changes to make it happen. More

by Enrique Gomez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Arrieta
Report | Print
Nov 09, 2024 -

Audi El Paso responded

Hello Enrique, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. We are always more than happy to assist you if anything else comes up. Take care!

November 06, 2024

Was able to get all services completed in the same day and staff is very pleasant to work with More

by Connorgmurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Ricky
Report | Print
Nov 09, 2024 -

Audi El Paso responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2024

Outstanding customer service. Service advisors and techs are awesome. Facilities are outstanding as well. Definitely going back. More

by felipeb1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Guevara
Report | Print
Nov 04, 2024 -

Audi El Paso responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!

November 02, 2024

My sales rep was amazing! The managers shook my hand and introduced themselves. They were professional and family feel. Great service in and out. More

by Dsport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo
Report | Print
Nov 04, 2024 -

Audi El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

Best service I have ever had at a dealer. From start tofinish, they treated me as if Iwas valued. More

by Zeb4jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Nov 02, 2024 -

Audi El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

Very over priced 265 for oil change and tire rotation. Worse of all 95 dollars for labor on an oil change seriously?!?! More

by Jcarrillo9155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomas
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Nov 02, 2024 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for your dissatisfaction with the service cost as it is never our intention to overcharge customers for labor. I would like an opportunity to fix this and to earn your business, please contact me directly. I look forward to speaking with you. Joe Negrete General Manager jnegrete@Group1Auto.com

Nov 04, 2024 -

Jcarrillo9155 responded

Just wanted to give an update upon receiving Mr. Negrete offer to fix earn back my business. I gave him my number and it appears as if has expedited my number to one of his other staff members. Very disappointed to see that he was not even willing to speak with me him self.

October 26, 2024

When I got home I noticed a scratch on my vehicle. I texted carina and sent her pics but never answered. I showed up and told her the situation she told me to wait for my salesperson. She went insid More

by Padilla1.leonardo@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carina Apodaca
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October 24, 2024

Great customer service and enthusiasm. Everything was excellent. No complaints. Everything was smooth and easy More

by LexieSarate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eunice , Joe Proctor
Report | Print
Oct 25, 2024 -

Audi El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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