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Audi El Paso

El Paso, TX

4.8
248 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 248 reviews

January 19, 2025

They are very kind and respond well to service requests. I would recommend them and Anne and Audi! More

by avhale2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Casillas, Alonso Perez, Joe Negrete, Octavio Duran, Jaime Ceballos, Andrew Lopez, Randy Quesada, group1auto group1auto
January 17, 2025

I take 2 Audi's in for their Multi-Point Inspection and I don't think think they know the definition. One car rear sensor camera is now lower and beeps in reverse. Wasn't like that before and was probably th More

by Chrissanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Guevara
Jan 18, 2025 -

Audi El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joe Negrete General Manager Tel. 915 401 3267 jnegrete@group1auto.com

January 17, 2025

I take 2 Audi's in for their Multi-Point Inspection and I don't think think they know the definition. One car rear sensor camera is now lower and beeps in reverse. Wasn't like that before and was probably th More

by Chrissanchez
Recommend Dealer
No
Employees Worked With
Cecilia Guevara
Jan 18, 2025 -

Audi El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joe Negrete General Manager Tel. 915 401 3267 jnegrete@group1auto.com

January 14, 2025

I had a great experience no problems. Personnel with friendly and knowledgeable. Clean waiting are. More

by Baldana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Palacio, Daniel Casillas, Joe Negrete, Joe Proctor, Simply Design
Jan 17, 2025 -

Audi El Paso responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 09, 2025

Excellent service and great attention to us knowledge that we are looking for we came back all the time More

by ROSALINA
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Armando
Jan 10, 2025 -

Audi El Paso responded

Hello Rosalina, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 09, 2025

I expected Audi service which I taught was a teer above a lot of other dealerships I own Chevy, BMW , ford and Infinity which have given me better service, I had to call in to see if my vehicle had been serv More

by glassmasters10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casa dra
Jan 11, 2025 -

Audi El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joe Negrete General Manager Audi El Paso Tel. 915 401 3267 jnegrete@group1auto.com

January 06, 2025

Our sales rep Nick Barraza was very professional, knowledgeable and has a pleasant personality to deal with. More

by Tepic123
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Barraza
Jan 06, 2025 -

Audi El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nick here at Audi El Paso! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2025

Very friendly and courteous. Armando was very informative and helpful. I didn't feel pushed by a hard sell mentality. It was a very pleasant experience and will certainly return More

by sjfolkner
Recommend Dealer
Yes
Employees Worked With
Armando -sales department
Jan 06, 2025 -

Audi El Paso responded

Hi, we're happy you found Armando to be so supportive during your experience here at Audi El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 24, 2024

I took my car to the dealership for service. I received great customer service from my service representative. She was very attentive and courteous! More

by annafuentes2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 25, 2024 -

Audi El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Dealership was very neat and clean. The staff was super friendly and attentive. I highly recommend this dealer. More

by cesarrjarajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 20, 2024 -

Audi El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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