Audi Dominion

Bait and Switch I contacted Cavender Audi about a 2015 RS7 with VIN WUAW2AFCXFN900687 that was advertised for sale. It was listed as having a full warranty and when I contacted Cavender Audi about a 2015 RS7 with VIN WUAW2AFCXFN900687 that was advertised for sale. It was listed as having a full warranty and when I inquired about the vehicle I was additionally told via phone and text that this was CPO vehicle. I live approximately 400 miles away so after we agreed on pricing for this vehicle and a value for trade I put down a deposit made arrangements to pick it up a few days later. On the morning of our appointment we confirmed our arrival time of 2:30p but it still took over an hour for the car to brought around so we could inspect and test drive the vehicle. After the test drive we agreed to proceed with the purchase. Cavender's and our sales person Claude did not seem to have any regard for our time. so after signing all paperwork and being at the dealership for over 4 hours we were told that the vehicle would not be ready for at least another hour and maybe more and that they were closing in 1.5 hrs. It was agreed that they would give us a loaner (we had already given them our keys to the trade-in) so we would get a hotel room for the night and the car would be ready first thing in the morning. The next morning after several texts and phone calls that the car was not ready because of this reason or that (multiple differing resons were presented at each call) we finally arrived back at the dealership around 1:00p. This is when we were told that the car had been modified by the previous owner with a tuner chip and as such it could not be certified and the original mfg warranty was also voided. They tried to offer an extended warranty as compensation but finally admitted that the would also be limited because of the modification. This limitation could include the engine and transmission so the warranty had zero value. It was later determined and admitted by General Manager, David Beer, that the dealership knew all along that car could not have a warranty. We reversed the sale and drove the 400 miles back in our original car. Before we left we did have a conversation with Rick Cavender. Rick could not understand why we did not want to continue with the transaction and buy the car without a warranty! He insisted that his dealership did everything correctly was not to blame even with our documented proof of their lies. I am convinced that they did everything in their power to string us along in the hopes that we would take their useless offer. As a final note to this story, Cavender changed the listing on this vehicle the next by reducing the price by $1000 and now states that it is a CPO vehicle. Unethical is not a strong enough word to describe the culture of this dealership. More

One of the worst shopping experiences, in any industry, ever I'm an attorney from San Antonio. I was in the market for an M3/M5 or Alfa Romeo Giulia. I went to Cavender Audi looking at an M3 they had, but was qu I'm an attorney from San Antonio. I was in the market for an M3/M5 or Alfa Romeo Giulia. I went to Cavender Audi looking at an M3 they had, but was quickly drawn to an S3. I knew nothing about the car. I had an incredible sales rep, David de La Cruz, who spent over 2 hours with me test driving the car and looking at additional inventory. I spent an additional 30 minutes with the sales manager, Leo Abad, who was equally impressive. He went over numbers with me and told me to take the car for a few days to see if I really liked it. I still needed to compare it to the Alfa, and decided not to go with the S3, mostly because of size. I returned the car the next day. I checked in with the receptionist. David was in the middle of a sale, and I wasn't attended to for 15 minutes, even though I was in possession of one of their cars. I also wanted to look at an S4 that was sitting right next to the showroom (trying to find a comparable size to the Giulia.) Finally I went back to the receptionist and told her that I had their car and I wanted mine back immediately. The receptionist sent over Janette Herzog. She was off-putting from the start. She asked how I couldn't like the S3. I told her it was too small, and could she get my car and also could we look at the S4. She walked away and came back with the S4 keys, doing nothing about my car. She began with the aggressive salesman tactics: what other cars are you looking at, Audi is the best in the industry, nothing else compares. I told her the Giulia, she had no idea what it was. She said Audi's reliability and performance was better. I told her the performance was comparable and the reliability is unknown because it's a brand new model. She had no idea Alfa hadn't released a car in the US in decades, but was pretty eager to bash them. We get in the S4. I have my mom and girlfriend with me because we went to lunch before. She tells me she has to drive it off the lot, which I call her out on since David had me drive the S3 and an A5 off the lot yesterday. She ignores me. She proceeds to drive like a complete maniac: she get so on the I-10 access road and floors it -- she passes 100mph. She turns onto a side street, again tops 100mph. To reiterate: my 62 year old mother and girlfriend are in the back seat. It wouldn't be excusable if it was just me, but that makes it even worse in my mind. We swap seats in an apt complex and I just want to be done with this ASAP. I'm really interested in the car (driven them before several times) but have no interest in being around this woman for another minute. I go straight back to the dealership. During the 5 minute drive she fails to answer two simple questions about the car's specs, and she takes a phone call. We get back to the dealership and she's back to Terrible Car Salesman 101 tactics. She asks if I want to pull it into the detail area so we can get it ready to buy. I tell her, again, I'm not buying today, I still have other cars to compare it to. No more talking from her. We get out of the car and I ask if we can go over numbers on it like I did last night, she says sure. My family and I take a seat at a table, she walks away and disappears for 15 minutes. She comes back, sits at a table *right next to us,* pulls out her phone and starts doing whatever. Totally ignoring my family. I asked if she was getting the numbers -- she replies "no I can't do that, you're not buying today and the car will be gone so anything you're interested in would be a different price." I called her out on her second (third? fourth?) lie of the day since David and Leo spent 30+ minutes with me on a car they *knew* I wouldn't buy the night before. She said "oh." And went back to her phone. I was livid. Still no sign of my car, and I wasted half an hour of my day with this appalling person. Who knows what the other salespeople are like at Cavender Audi: are they Davids or are they Jannettes? It's not worth risking it. She completely ruined my day and my girlfriend's day. If you want an Audi or a used car at Cavender make an appointment with David de la Cruz. If you can't see him, go to North Park or South Austin. More