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Audi Dominion
San Antonio, TX
458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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458 Reviews of Audi Dominion
August 03, 2022
If I could give this business 0 stars I would opt for that but we’ll have to go with one star as far as this website is concerned. When I went into Audi I had just had an accident where my tire blew out that but we’ll have to go with one star as far as this website is concerned. When I went into Audi I had just had an accident where my tire blew out on the highway and the car was totaled. So I went to a dealership I felt was trustworthy and that would give me peace of mind with my purchase. I purchased a used vehicle from the dealership at the very end of June and the car ended up having major issues and needed a brand new transmission after 3 weeks of purchase. Despite countless attempts to contact management, I received no calls from the managers whatsoever, while the sales agent (Christian) and financial advisor (Claudio) were the only ones who would get back to me. If I had not purchased the extended warranty at the time of purchase I would been completely screwed as Audi did not offer any loaner cars or even attempt to address any issues. In fact I was told to figure out with the warranty where to take the car for repairs (not there because their wait time for an appointment was about 3 weeks) and then figure out if it would be covered after. I ended up having to pay for rental cars ($1200- which is more than my car note that I’ve still been responsible for) while mine has been in the shop since 7/20 and has yet to be fixed. How in the world does it make sense to buy a car for it to sit in a shop and then have to pay to use a rental vehicle? The way management handled this was of utmost disappointment and I would sincerely recommend purchasing a vehicle elsewhere. I was misguided into thinking the Audi experience meant having my vehicle and I, as a customer, being taken care of but it has been far from that. More
by Christiane Souza
Employees Worked With
Claudio (Finance) and Christian (Sales) both were fine but management is horrible and will not help in any way. They ask everyone else to call when there’s complaints but don’t give them power to do anything
August 02, 2022
Service was very efficient. The service rep was polite and knowledgeable. The time it took to get an appointment was only 2-3 days. The service rep was polite and knowledgeable. The time it took to get an appointment was only 2-3 days. More
by mjc127
Employees Worked With
Jake Narasky - should get 5 stars
July 31, 2022
I had a great experience buying a new vehicle from Audi Dominion! They helped my get the car that I wanted at a great deal! Dominion! They helped my get the car that I wanted at a great deal! More
by Kjvanhemelrijck
Employees Worked With
Rick Cavender, Terry McCarns, Ariel Esparza, Mojda Abdulrashid, Brandon Price, Josh Hoffart
July 16, 2022
Lillian, Edward and advisor Gary were very helpful from the start. I had to get my Audi towed while at work and my job was complete next day. Great service. Thank you! the start. I had to get my Audi towed while at work and my job was complete next day. Great service. Thank you! More
by Diana
Employees Worked With
Lillian, Edward, Gary
