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Audi Devon - Service Center

Devon, PA

4.8
1,670 Reviews

1,670 Reviews of Audi Devon - Service Center

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June 06, 2021

Audi Devon has taken great care of me and my A6 for the past 13 years. They continue to go above and beyond! Thank you! More

by EWBURLING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Finn
Jun 07, 2021 -

Audi Devon responded

Thank you for taking the time to review us! We are thrilled to hear that you are so confident in the Audi Devon team to get the job done. Drive safely in your Audi A6, and we hope to continue to earn your business down the road!

June 06, 2021

Pro service as usual. Premium facility. No mistakes! Used to use Audi service at another dealer. They could not fix Sirius antenna issue for many visits. We finally gave up and have been very hap More

by 10 year Audi owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonnny in service
Jun 07, 2021 -

Audi Devon responded

Thank you for the great review! We are thrilled to hear that you had such a seamless service experience working with the Audi Devon team. Drive safely, and we hope to earn your business again down the road!

June 03, 2021

The service was very timely and required minimum wait time. The car wash was nice too. I was a walk-in customer and I had no problem getting waited on by the service techs. they analyzed the problem, gav More

by HAMERLAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Jun 03, 2021 -

Audi Devon responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Audi Devon team. Drive safely, and we hope to see you again down the road!

June 03, 2021

The service was barely satisfactory. They found a nail in a tire requiring a replacement tire. My principle complaint about the malfunctioning shift lever was not corrected and continues to date. More

by JOHNMLENNON719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service employees
Jun 04, 2021 -

Audi Devon responded

This review is a bit disappointing to read. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to make this right. Please don't hesitate to give me a call. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

June 02, 2021

The dealership is always spotless courteous and professional. Andre was great and worked hard to advocate for me to get the work done as inexpensive to and appropriately as possible More

by KENSEYRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept. Andre
Jun 03, 2021 -

Audi Devon responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Andre took such good care of you here at Audi Devon, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 02, 2021

Audi Devon is the best Audi dealer in my opinion for service and sales. Everyone takes great care of you, constant updates via phone and video. Honest true feedback for the best deals they can allow. More

by Maxima13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo J. Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Finn , Jeff Haddad
Jun 03, 2021 -

Audi Devon responded

Thanks for stopping by to review Audi Devon! We are proud to have earned your continued support and we look forward to seeing you next time!

June 01, 2021

Very courteous staff and excellent communications on what’s being worked on via video messages. The service was very timely and required minimum wait time. Car wash was nice too More

by Chinho_yun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ibrahim Kourbeh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Audi Devon responded

We appreciate this positive feedback about your recent visit to Audi Devon and are thrilled to hear that you're a satisfied customer. Thank you so much for trusting us with your vehicle!

May 30, 2021

I scheduled the appt for when they would have a loaner available, when my wife arrived they said there were no loaners available. Computer and cameras are glitchy, service tech said he has seen this a few More

by MKROPP1011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leo J. Sam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kopervos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Audi Devon responded

I'm so sorry for the issues that occurred here. We want our customers to feel confident in our service and the work we perform and I apologize to you and your wife. Would you please give me a call when you have a free moment so that I can make things right? Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

May 30, 2021

Always a very good experience. One minor glitch; after rotating tires they did not reset the tire pressure monitor system. The next day I got a warning my tire pressure was low. More

by RMBMD7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 01, 2021 -

Audi Devon responded

Thank you for this review and my apologies for our oversight. We would be happy to clear this code for you, so please don't hesitate to give me a call. Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

May 30, 2021

I was a walkin customer and I had no problem getting waited on by the service techs. they analyzed the problem, gave me a cost and time estimate. i waited for repairs and left with satisfaction and a ne More

by JOHNMLENNON719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service techs
Jun 01, 2021 -

Audi Devon responded

John - thank you for trusting Audi Devon to get the job done. We're happy to hear that our team provided you with a seamless visit and we wish you safe travels!

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