Audi Devon - Service Center

Scheduling an appointment was effortless. Staff was very accommodating. Extremely pleased with my Service Advisor, Andre Barnett, and the way the minor maintenance on my vehicle was handled. accommodating. Extremely pleased with my Service Advisor, Andre Barnett, and the way the minor maintenance on my vehicle was handled. More

They're crooks at Audi Devon. Took my wife's 2009 Audi A6 in for service. Every light came on in car and they told us to not drive the car. So, upon Audi Devon's recommendation, we had it towed to Audi A6 in for service. Every light came on in car and they told us to not drive the car. So, upon Audi Devon's recommendation, we had it towed to Audi Devon, who we've used many times in past. (Never again, btw). $185 for towing. When they checked the car out and called us back, they asked my wife "What type of gas do you use?". My wife said, "We've always put high test in the car, as recommended." 'No', said the service person, 'what BRAND do you use?'. "Oh, Wawa, Sunoco, Exxon, that's what is near our home?". "Well NEVER use WaWa or Sunoco gas", said the technician, "they put water in their gas.". Long story short, they gave us three options: 1. New engine for $19,000 (12 year old car? xxx?) 2. Used engine for $8,500 (12 year old car, xxx?) 3. We'll change the spark plugs and clean the carbon buildup in engine for $3,500. Or we'd buy it off of you for $500. All of these suggestions cost us $385 for Audi Devon to tell us this. We're now $670 in on this car. "Can we drive this car off the lot right now?" asked my wife. "We wouldn't recommend it", said the technician. "Well, we'll have it towed somewhere else, thank you.". Another $185 to tow it to Karma Automotive in Downingtown on Creek Road (fabulous!). Sam at Karma changed the spark plugs and cleaned the carbon for $535. Car runs fine. I give Sam and Karma Automotive 10 stars. Audi Devon could have gotten us into a lease situation, but handled all of this 'xxxx poorly'. They wanted our car for $500....it was a minimum of $3500 on Kelly Blue Book. They would have turned around and sold for at least $4k. Crooks.....would never recommend Audi Devon. More

Great customer service and attentive service personal. The waiting room is comfortable. The coffee machine that makes all specialty coffee’s is a bonus. There are also many snacks available. The waiting room is comfortable. The coffee machine that makes all specialty coffee’s is a bonus. There are also many snacks available. More

Took the time and did the research to discover and validate the prepaid maintenance on a used allroad I had purchased elsewhere! validate the prepaid maintenance on a used allroad I had purchased elsewhere! More

My experience at Audi Devon was very easy and pleasant. More

Very professional and courteous. I really appreciated the loaner vehicle as well. loaner vehicle as well. More

Excellent, Customer focused service supported by technology (video review of service) & communications (text updates, etc) technology (video review of service) & communications (text updates, etc) More

All the staff on the service team were very helpful with a challenging repair situation. The people in the service department always go the extra mile! a challenging repair situation. The people in the service department always go the extra mile! More

They were super friendly and didn’t have a loaner that we requested a week before and they didn’t do everything I had asked if them requested a week before and they didn’t do everything I had asked if them More

The service department was great, they did the maintenance on my vehicle and sent a video to point out the condition of my tires and brakes. That was a useful addition that was unexpected! maintenance on my vehicle and sent a video to point out the condition of my tires and brakes. That was a useful addition that was unexpected! More